Rookesbury Park Club Campsite

Rated 4 of 5

Peace and quiet

Rated 2 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 4 of 5

Good for families

Locked in at night now?

We regularly stay at the site but this time we were surprised the learn on our arrival that you cannot exit the site between 11pm and 7am. I am aware that the CCC has such rules but I have always thought the clubs greater flexibility to be one of its advantages. You need to be aware of this if you want an early start to reach a not so local attraction.

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Jasper

Motorhomer

Reviewed on 23/07/2016 17:42

2 reviews

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Rated 4 of 5

Rated 2 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 2 of 5

Location

Rated 3 of 5

Good for families

Disappointed wardens not helpful.

After reading the reviews we decided to visit the site, we learnt that the wardens had changed since last year. Very unhelpful to the point of rudeness. We asked if we could save the pitch near us for my daughter arriving that day. They say No and said if we put anything on the pitch they would remove it. My daughter has a 20 month old toddler and is new to caravanning so our help is invaluable to her. I then found out that 3 different people had saved pitches for their friends with the knowledge of the wardens. I couldn't believe this plus how rude they were to us. Don't pitch up near the play area especially at the weekend there are children running riot all around. Also noticed caravans parked the "wrong " way round on the pitch nothing said to them by the wardens..... Wifi didn't work most of the time and mobile reception poor. I wouldn't like to be in the site during school holidays. As a result of the wardens attitude we do not think we will renew our membership. I agreed with rules but when I hear that 3 other members saved pitches with the wardens knowledge and we were told it was against the rules.... What more can I say. My daughter also felt it ruined her break away as they were rude to her. it.

2 replies

souillac

Caravanner

Reviewed on 21/07/2016 18:00

2 reviews

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Another great break

Have had several good holidays at Rooksbury over the past 20 odd years, first with our daughters and now in our retirement. Have always found the site wardens very friendly and the amenities spotless. Will definitely be back again.

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Sheila Gifford

Reviewed on 21/07/2016 15:37

1 review

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 3 of 5

Good for families

Perfect, just perfect

I will start by disagreeing completely with the last review. We stayed on this site at the same time in mid July. When we arrived the girls in reception could not have been more friendly or helpful and were the same every morning collecting my paper or when you saw them around the site. It was the same with male wardens, always happy, friendly and willing for a chat. We think the site has a great team. The site is situated at the bottom of a winding road through the forest, which opens up into a wonderful mainly level open site. Key fob entrance adds to security. All the facilities are kept extreemly clean and tidy. We moved on from a 4 star non club site to Rookesbury park and It shows immediately just how good the club sites are, try it sometime. The site is only some 5 miles from the M27 so easy access all along the south coast. We will definately return. Thanks to the warden team.

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spudlylight

Caravanner

Reviewed on 20/07/2016 19:38

50 reviews

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Rated 4 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 3 of 5

Good for families

Rude staff ruined our stay

Our reception was greeted with an in depth interrogation by a rude and unhelpful woman who was intrusive and nosy, whilst she was speaking to my husband in reception she sent out her colleague (who was equally as scruffy) to demand to look through our camper van, i felt very uncomfortable as she demanded to know if we had various item (sink, cutlery etc) she even wanted to know how we went to bed (did i have to squeeze over my husband!). When my husband went to complain later on, he was told that we should expect this as they 'Had standards to keep up to', she offered no apology what so ever and insisted that was her right to ask as many questions as she liked to maintain the Caravan clubs high standards. We left after one night, went home and have cancelled our membership, no one would talk to us at the East Grinstead main office about our complaint, so we can only conclude that as a club you condone humiliating your members

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awickham666

Reviewed on 19/07/2016 07:41

1 review

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Rated 4 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 5 of 5

Good for families

Lovely site. Shame about some of the wardens

Lovely site with great children and dog facilities. My concerns were as such: 1. The female warden with dark hair needs to learn some customer service skills. Upon arrival she was short and rude about trying to get on site without our outfit (we arrived with a car and motorhome separately - only by approx 30 mins). 2. We noticed the wardens regularly saving spaces near the entrance for various motorhomes and caravans despite being told, quite firmly, that this was against all rules and regulations (we travelled in a party of two outfits and would have found life much easier, for various reasons, to be situated next to each other). 3. The floor of the baby and toddler room wasn't particularly clean. When we mopped it out, it clearly had not been cleaned for some time. 4. There was an area of timber boarding behind our outfit which provided access to the children's play area. There was hole within the boarding. As the wardens accessed this area with mowers/ small tractors each day, this should have been picked up as a health and safety concern. All in all, this was a nice site but the wardens (one in particular) really ruined our experience. I think the wardens need to learn some basic customer services skills.

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hbowley205

Reviewed on 18/07/2016 21:53

1 review

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Good stop over for the ferry

We've been on this site several times, using it as a ferry stop over and for a few days holiday. It's a beautiful, spacious site with excellent facilities. We would like to continue using it as a ferry stop over, but there are only 6 ferry pitches, we had one when we returned from France, but had an ordinary pitch when going out. They've fitted timed exit barriers so if you don't get one of the 6 pitches, then you can't use this site. One of the lady wardens suggested sleeping at the port if you don't get one of the ferry pitches! Surely they need more ferry pitches if club members, booking foreign holidays and ferries through the club, need a pitch. It's the only gripe as this is a lovely site. Lots to do in the area, we've had many a great day at Portsmouth Naval Dockyard.

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TomSue

Caravanner

Reviewed on 12/07/2016 12:49

44 reviews

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Would have been 5* if the checking in had gone better

We booked this site through the Caravan Club which holds all our details as to the make, model and size of our Motorhome for a stop over on the way to Portsmouth Ferry. When we arrived a lady in reception told us off for bringing such a huge thing down their driveway and hoped we hadn't broken anything. She also then said she didn't think we could stay on their site because of our size. This was extremely frustrating as if we were too big surely the Caravan Club site wouldn't have allowed us to book. I had also received a call the previous day just checking we were still coming - if there were any queries they could have mentioned it then. We thought we were going to have to turn around after a very long journey until two VERY helpful young Gentleman came in and sorted the problem immediately. They were great, really friendly, chatty and apologetic. They showed us to our pitch, made sure we were OK and then left us to it. The pitch was easily big enough to accommodate us. We had a nice view over the Children's play area. There was a fish and chip van which turned up early evening which we used and it was lovely and cooked to order and good prices. We are booked to stay again in 6 weeks and would definitely use it again next year. Would have been 5* if the initial reception had been better.

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Dextersmum

Motorhomer

Reviewed on 11/07/2016 10:38

5 reviews

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Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Enjoyable week

Warm friendly welcome, cheerful hardworking staff. Site clean and tidy, very busy, the way the pitches are laid out lends to small spacious feeling. Great to walk and run from site. Good walking on the Downs as well as visiting Winchester and Chichester. On the down side two nights sleep disturbed by dogs barking at 4/5am, I am a dog owner! I've never seen dogs in the toilet cubicle next to mine either. Both downs are members rather than site which is a shame

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DebbieDavis

Caravanner

Reviewed on 10/07/2016 22:55

5 reviews

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Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Lovely Stay

Only stayed for a couple of days on the way to Isle of Wight. Lovely site, very clean will stay again and next time it will be for more days.

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WESTIES X 3

Caravanner

Reviewed on 10/07/2016 18:16

17 reviews

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