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Rob2601
Reviewed on 15/09/2017 07:40
We booked into this site to stay a week. We arrived early and on arrival we were told by the male assistant warden that we couldn't sit there... we were in the arrivals lane! We went to the office and were told by the assistant warden that we could not possibly stay on site until 12 mid day when they would allow us through the gate!!! We asked where we could go and park, she told us she didn't know!!! She lives there and knows the area surely?? We asked if we could drive into the site and turn as we are a motorhome towing a small car due to the fact my husband is a blue badge holder.... we were told no that there was ample room to turn where we were! We had nothing better to do but unhitch our car and it took 4 attempts to turn our motorhome to get out of the site again.... we knew we were early but hadn't even attempted to even ask if we could gain entry. We were not offered the late arrivals area where we would have safely been out of the way but just told that We must leave the site!!! Being a stranger in the area we found this really difficult and really upsetting as other motorhome owners and caravaner's will know you attempt to avoid any obstacle that could be in your way. And also because of my husbands disabilities we do so even more so. It was thanks to the assistant warden who told us to go right out of the lane and we would find somewhere to park up there... we duly did so and went back just before mid day to see other caravans already been let through the gate and setting up for their stay.... it really put us off and certainly WAS NOT A WELCOMING SITE!
Comment from the Club:
Thank you for your review and feedback. It helps us all to improve our service to members. We are very sorry that you did not think our welcome was up to the Clubs usual standard and the site staff can only apologise for not explaining well enough their reasons for not allowing you on site at 8.30am. It was necessary for you to move as the site expected a very busy exit that day and needed all the road area for temporary parking. They did offer assistance to exit the arrivals area and advised that you could return at 11am. We are pleased that one of our wardens was able to suggest a suitable place to park and we hope you subsequently had an enjoyable stay at Malvern Hills. In order for us to support members with disabilities it is helpful for the site to know in advance if you have a disability. You can do this by contacting the site directly before you arrive. Thank you again for your review.
