Not the best
Although the site is nicely located just above Freshwater beach and its facilities are to the club's usual high standards, we were disappointed with other aspects of our 3 night stay in September. We arrived after heavy rain and found that there were very few standard pitches unoccupied, those remaining being on grass and all on a slope on the downward side of the access roads. We have a large motorhome and foresaw problems getting off the pitch (all those left had lost their grass due to previously being covered by awnings, so were already muddy, with more rain forecast). When I asked the office about people getting stuck the response was 'We have some mats but otherwise it's up to people to call in a breakdown service). We had parked with our front nearside wheel about 3 ft off the peg to try to ensure we had some grass under at least one side of the vehicle. Shortly after we were set up the site manager arrived and told us we had to move up to the peg and turn the motorhome around. I appreciated that the requirement to park up to the peg was to minimise fire spread (although in my view awnings and barbeques present a far greater risk than a vehicle or caravan catching fire). However I pointed out that I was free to park in either direction, as advised when we checked in.
We were fortunate to get a hardstanding space the next morning but on the following day witnessed a camper van unable to get off a grass pitch. they too were told if necessary to call out breakdown. Maybe this is the necessary response but the manager lacked the normal friendly and helpful approach we have always experienced on other club sites. We also noted that throughout our stay 2 empty serviced pitches were available and discovered 2 people who had requested to upgrade to these but were refused. This site is known to be badly drained and needs a much higher proportion of hardstanding, particularly as in our experience this is what most members prefer. This is the first club site we have stayed on where we have found issues with the way the site is managed.
