Just stayed for four days, with friends with their caravan. Several points need to be made. Firstly if the site is full, put a notice up at entrance. Lady queued up with us for over 20 minutes, only to be informed no room. We had booked two super pitches together, and when we arrived, given a site pitch leaflet and told to drive round and see whether any pitches left with two side by side. Why cannot the office allocate pitches before arrival? Super pitches are far too small and covered in weeds. Staff have an hour between departures and arrivals to spray pitches. Trees need lopping, motorhome covered in dew. All customers should be given, on arrival emergency details, nearest hospital, doctor, dentist etc. Showers etc, excellent. All in all, feel this site is more interested in jamming in vechiles, than taking care of customers.
Comment from The Caravan Club:
Many thanks for leaving a review. The Wardens have been in touch as they wanted to address your concerns. We are sorry that the lady you mention was disappointed. People can call the site in advance or view the website to check availability. Chatsworth Park is a very popular site, particularly in the summer season, so we advise that people always check availability before arrival. The Site Staff work hard to maintain the site, including controlling weeds, however, at this time of year with various weather conditions, it’s impossible to kill all weeds, regardless of how regularly the site staff attend to this. For future reference, during the winter months major work is being planned with some of the super pitches being redeveloped. As per all Club Sites, and as stated on the Club website and Sites Directory & Handbook, we do not allocate pitches in order to allow people to be able to select the pitch of their choice. The wardens do however try to help members by marking up the available pitches on the site plan so that members can find the most suitable pitches that are available together when staying with friends or family. As you can see from previous reviews the wardens always work really hard and, although the site may be busy, they go out of their way to be polite, friendly and as helpful as possible, so they are sorry to read that you did not feel this was the case. I hope this helps address your concerns and we hope to welcome you on site again soon.
