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Spud1
Reviewed on 29/08/2019 23:46
Upon arrival the female assistant at reception welcomed us thus: said our surname to confirm it was us. Then, without any ceremony or warmth, and in one breath, told us the amount owing "eighty six pounds ten". We were dumbfounded in respect of her clear lack of customer service skills. I spent the remainder of the break fuming. The lady that was in Reception when we handed in the fob as we departed was the total opposite: warm, courteous and friendly. The arrival assistant spoiled the whole experience, resulted in in-caravan rows, and almost made me cancel Membership. I know this has (so far) been an exception to the rule but perhaps CMC could look at Customer Care training or at least send round a Memo. The site itself was clean but lacking in ambience (or is this opinion coloured by my experience?).
Comment from the Club:
Thank you for your review, I am sorry to learn you were unhappy with the service received from our Site Staff. Our Site Staff are the face of the Club and providing excellent customer service is something that we always strive for. We always welcome the opportunity to formally review any disappointing experience and we would ask that members send this in writing to us rather than leave site reviews as the site reviews are designed for a review of the site and your experience as a whole and may not been seen by the correct department. Further details of our feedback, complaint and compliments procedure can be found on our website here: https://www.caravanclub.co.uk/contact/compliments-and-complaints/
shaunm1963
Reviewed on 16/08/2019 11:14
MumLizzie
Reviewed on 04/08/2019 17:45
I wrote a review about this site a few days ago, and I read it published back on the website. But now it has been removed ? Why ? Are we not allowed to submit our HONEST reviews anymore. Please respond to this. My email is riddlesdenhandyman@sky.com
Comment from the Community Manager
Your review was removed because of the language used. We will remove if there is language used that contravenes our Community Guidelines as we state in the guidelines:
"Be respectful - please don't swear or use avatars, pictures or images that contain offensive language or that could upset other people - although it may not offend you, please take a moment to consider whether other people may find it offensive. If we see language or images which we deem to be inappropriate we may moderate or remove without explanation."
Any complaints to the site is best sent to the Club directly UKSitesBookingService@camc.com as this will go to the relevant team to review your feedback and respond. We will remove this post in a few days as it's not a review of the site but wanted to advise the action we have taken and why and the best course of action for you to get your complaint about the site registered with the Club. Many thanks.
steph6854
Reviewed on 30/07/2019 19:00
michaeluk192
Reviewed on 10/07/2019 17:50
tompo
Reviewed on 29/06/2019 14:33
