Member Offer: My Esso Card

My Esso Card or Pump King or whatever they are now calling themselves is an absolute joke!!! I ordered my card through the Club's website on the 7th December and still don't have a card.

They may be a joke but judging by many members' posts the fun has not really started for you yet. 

I got a response from Laura Cass from the club (had to chase twice) to say that my refund will be in my account in three days.

No direct response from Pump King though.

Have read through some of these posts and am glad I didn't sign up for it.  Part of that decision was the fact that debit card details are needed and I'm not keen on giving those out more than necessary.  I also noticed that, whilst the "headline saving" is promoted as 8p per litre, further reading shows that  the 8p is actually for premium diesel.  For standard diesel it is 5p per litre.  We never use premium diesel anyway, our nearest Esso garage is 6 miles away whereas Tesco is less than a mile.  I just wasn't convinced it was worth it.

It was the same for me. I didn't want to give debit card details linked to my current account to a company I new nothing about. Opening another account would have been a faff. 

Frankly I am amazed that folk who haven't signed up are still considering it after reading the details contained in this thread.

It't NOT surprising  The club is not responding to the member s I am getting ting very disillusioned with The club. Pricing etec.  Private sites offer more for us. Maybe time for myself to leave. 

We have five major supermarkets with fuel stations with easy reach of us so I didn't think this scheme would be much benefit for me personally. Perhaps I should point out that I don't buy a massive amount of fuel as my small car  only does about 2500 miles a year and the motorhome the same. It is rumoured that 90000 people have tried to sign up for this scheme. If that is true surely a fair number of people will be within easy reach of a supermarket?  Perhaps people need to think more carefully whether this offer really does provide them with a real benefit with meaningful savings?

David

Less problems for others getting a pitch

Especially with the growth in staycations 

Essocard / pumpking this week is £1.25 for diesel....

We have a Morrisons and a Sainsburys, both are currently charging £1.29 per litre for diesel, we have a Tesco but it doesn't have fuel,and we have no Asda, and I believe it is in fact Asda that drives fuel prices in any town, all others seem to just match them.

We have recently spent a few days away, and saw diesel at £1.23, so better than this weeks essocard price, but that isn't our home town, and our nearest Asda is 45 miles away, where all supermarkets are always 4 or 5 pence cheaper than here, if only it didn't cost £10 to get there....

Whether the essocard is a saving on your fuel bill depends on what you have available locally and how much those supermarkets can get away with charging. In our town our 2 supermarkets have always, so far, been more expensive than essocard and historically, we have usually found diesel to be more expensive at home than pretty much anywhere... 

Like you, we've found our local fuel prices to be higher than the PK price, so will be a regular user - especially as there are several local Esso stations.

As someone who has done some major IT-related launches in my career, it seems to me that they've just gone too big too quickly.  It's very easy to do, and you end up in an impossible situation.  Do you take experienced people off the phones to train new temp staff?  How can you communicate when you have a customer base you are quick to spot every flaw?  Sure, it's easy to say that you should have planned better - but that doesn't help you now.

What would I do?  I'd immediately pause sending out new cards until I could get a grip on the admin of the ones that are already out there.  Only when the number of errors and calls were becoming manageable would I send the next batch of cards out.

I haven't received my card yet - but in the bigger scheme of things I'd rather that PK succeed with their business venture - and if that means I have to wait a few weeks more, so be it.

What would I do?

What I might have done is send out an e-mail to clients and those awaiting cards to let them know that the web address had changed or at least ask my partner to alert members or at least update the details on their website.