Member Offer: My Esso Card

I seem to be a rare type person on here.I got my card within days of applying and have used it 3 times without any problems.Price has been lower than all supermarkets in my area,except this weeks,and correct funds have been taken from my account 5-7 days after filling up.

Hope I haven't tempted fate saying this.

Mike

Based on various comments I've seen, I think you are a rare person

Of course, as with most things in life, people who don't have an issue rarely complain, maybe?

Just as a slight but still connected aside, on our local community Facebook group people have been complaining that they have the new(?) Esso payment app on their mobile phones that you scan at the pump to pay for the fuel that you've had. The trouble is, at our local Esso station at least, the app won't work and as somebody has said, the use of mobile phones in petrol stations is supposed to be banned.

Been waiting over a month now for the card.

Still get the text on Friday informing me of the price of fuel. Pointless really without the card.

I have emailed the accounts department on the email address on the log in page. I've told them to not bother sending me a card and to remove all data hold one me. As yet no response. Not satisfactory in my opinion.

The Club should of tested the capability of the  Essso promotion before putting it to the membership. Most normal people would realise that a big club whose members use fuel to persue their pastimes might sign up in their thousands.....

Is that actually the case? Last time I checked the Community Manager has made in the region of 8/9 replies to posts in this discussion. Hardly a lack of interest?  I am sure the Club is making representations to the company concerned but the only real sanction they have is to end the offer which would be harsh on those for whom the scheme is working well.

David

With respect David, the "offer" is not the Club's to end, they are only promoting it.

As I see it, once anyone has signed up with Pump-King the club has no interest in the deal. 

As regards to Rowena's comments they mainly refer to passing on the concerns of members to others, I presume?

The club ending the offer would have no effect on those that have taken it up David.

The contract is not with CC

When this offer first came out, I estimated that any benefit over supermarket fuel would be marginal. Having yet another card and consequent online account etc adds to life's complexity. I want to make my life simpler. From reading through over 500 responses I feel I made the right decision. 

Davidklyne in case you missed it there have been 556 posts on this thread with the vast majority being complaints going back over a month. 

The very few replies that we have had from the club have not even touched the surface of the complaints with the exception of the double dipping. 

I think that the club needs to WAKE UP and answer some of the complaints or address the whole issue!

Hi David

8/9 replies to a discussion with coming up on nearly 600 (mostly negative) posts about an offer the club promoted is quite poor in my opinion.

My issues has been escalated to Laura the Partnerships Product Manager in the club but still no response from Pump King.

The facts are that, yes, my contract is with PK Fuels but the offer was promoted by the club, I used a club referral code and I have a club branded fuel card so the club has a commercial agreement with PK Fuels and therefore should take some responsibility in the issues raised.

It may well be the they have a huge back log of cards to issue but that shouldn't stop them liaising with their customers and sorting out the refunds for duplicated payments.