Member Offer: My Esso Card

It would appear that PK/Esso have decided that the best way now is to not answer phones or emails and that they have all gone home - apart from the double billing department.

Promised help following emails to the Partnerships Product Manager at the club hasn't appeared either!

I still (after 7 weeks) have not got a card and when/if it does arrive I now seriously wonder if I dare use it, assuming that the card fuel cost is lower than local supermarkets - this week the Esso card price is 2p/litre MORE.

Seriously, when (if) you receive your card, cut into bits and chuck it in the bin. This scheme has DISASTER written all over it and it’ll probably end in tears.

I think that a scheme of this kind would be subject to statutory arrangements and therefore be regulated by the Financial Services Ombudsman. As individuals we can make a complaint or something along the lines of a class action led by the CMC (after all they are partly responsible for this mess) might be more appropriate?

SB, Logged in to www.myessocard.com. It asks for email address and password that you used to set up the account. There is an option for forgotten paswords. Details came up immediately showing 4 digit pin number.

When I set up the account I was asked to create a pass word.

Hope this is of assistance. Have not had occasion to use the card yet. That may be another story when that happens.

Back in mid December I had to reapply for my card due to errors at either Pump-King or at the CaMHC. As compensation I was offered £5.00 to be credited to my account. I now learn that this will actually be a credit against my next fill-up. Not the one that I have had but the next one. Are they hoping I might forget it if they play it out for long enough? I know others have been offered the £5.00 compensation. Did you ever get it?

This whole offer has been a disaster for the vast majority writing on this thread many of whom are not regular contributors. Wouldn't it be nice if, fore once, the club came back to us and said "Really sorry, but we seem to have made an almighty cock-up with this one. We'll do what we can to get it rectified as quickly as we can but will keep everyone informed about what is going on every step of the way". At least it would show that they are human after all. Oh, is that a flying pig?

Just had an email from the club telling me of all the offers they have and I cannot believe they are still promoting the Esso card! And the draw for free fuel is still their with a date of the 19th January, what happened to moving it to the end of January?

I am still waiting for my card from the 1st December, apparently they are sending out a replacement for the 1st one that didn't arrive. I have contacted the club through this forum and through their Facebook page and I have got to say their replies are pretty poor and of very little help. I am just told to hang on and my card will appear!

PK have changed the T&Cs without informing anyone and still the club sit back and do nothing. It is about time the club responded to all the complaints from its  members and either sort this mess out or stop the card altogether.

IBH, I have reported your post in the vain hope of someone taking some interest in this thread.

Don't hold your breath though as the Club, who, as you rightly say, are promoting this apparent disaster to the masses seem to be in hiding

I wonder why??

I have emailed the club, more than once, and the best they can come up with by way of response was 

"The offer has been very popular with over 90,000 members signing up. My Esso Card and working as quickly as they can and do apologise for the delay."

That doesn't strike me as being all that bothered about the fiasco and even less bothered about trying to sort it out.

Their Ts&Cs say that they have you give notice of any change to Ts&Cs, which they've not done.

Like many people, I've been waiting since before Christmas for my card.

If their back office systems are in such chaos, their costs are likely to be out of control.  I hope they have some deep pockets!

Thank you Yertiz. I am amazed at the lack of interest from the club.