So, what happened this time?

Brittany Ferries had a ship out of action. It broke down. It got mended though it took  two weeks. Should I ask them for a detailed technical explanation ?

Write your comments here...If you are a stakeholder such as a share holder then yes, not perhaps teh detailed technical stuff but highlevel because in that case it lost the company revenue for 2 weeks so you may want to know why it was not fixed sooner. 

Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website.

If the website has issues - there are people in place to fix it.

If it's working, then as a customer I use it. If it isn't, I have alternatives.

If I go into a shop to buy a telly, I don't start asking where the components come from, how/where they were assembled, how it all works - I just want to buy and use a telly.

If my telly goes wrong, an engineer comes & fixes it.

I don't ask the engineer for a "concise statement/update" on what was wrong with my telly and details of what he has done to fix it!!

Cheers

Bugs 

 

 

Write your comments here...yes it was off   it's back now , what's the problem let's all enjoy it again some people need to realise computers do occasionally go down it's never happened at home then...........

The bit that seems odd to me is that some people within the CC organisation who are dealing with the web site, simply don't appear to know what they are doing. We can all make mistakes and things can go wrong, but after repeated problems and an apparant inability to fix things, you have to start asking questions.

Most web sites serving such a large number of people don't simply stop functioning for days on end without an explanation being provided.

Inevitably, people get frustrated and start to wonder whether the CC are employing the right sort of people.

Those with more technical knowledge point out things that are wrong and how the web site could be improved. None of these comments are acknowledged.

Taking Bugs' example.....if your TV went wrong, and you were paying people to maintain it, would you expect someone to turn up 4 days later, repair it (but still leave bits of it not working) and walk out the door without a word of explanation?

 I don't think anyone is expecting a line by line explanation but something along the lines of " a conflict in the underlying page code caused the server to crash corrupting the CT database which took 'x' days to repair". 

Is it, as many of us suspect, that they really haven't a clue and are stumbling along from one digital crisis to another?

And, of course most of us wouldn't understand what was being said if they did go into that  sort of  detail so in my view completely no point.   Being rude about the Club's IT team achives nothing except gettng it off ones cheast and lets not forget that whilst we have been away in our vans sipping wine the IT team have been working to get the forum back on line. All the majority of members are interested in is a forum that works they don't want to know the ins and outs just a working forum.

David

I am surprised at so many people putting forward the arguement that in a motor car analogy could be paraphrased as "Your car stopped working. We have fixed it. Now pay £3750."  I think most owners would want to know more, and those of us with mechanical knowlege would want to know a great deal more indeed.

[£3750 is an amount used as an example and is not intended to relate to the cost incurred by the CC in fixing these problems which is likely to be may tens of times more.]

It isn't fixed though is it.  The solos header page is blank.  None of the threads are visible.   What a pain.

Oh dear , who's car as broken down...........

It isn't fixed though is it.  The solos header page is blank.  None of the threads are visible.   What a pain.

I did manage to get it to work with several page refreshes. Very clunky to say the least. Have another go, you might get lucky.

It works fine for me, try clearing your cache, Peter.

 I don't think anyone is expecting a line by line explanation but something along the lines of " a conflict in the underlying page code caused the server to crash corrupting the CT database which took 'x' days to repair". 

Is it, as many of us suspect, that they really haven't a clue and are stumbling along from one digital crisis to another?

And, of course most of us wouldn't understand what was being said if they did go into that  sort of  detail so in my view completely no point.   Being rude about the Club's IT team achives nothing except gettng it off ones cheast and lets not forget that whilst we have been away in our vans sipping wine the IT team have been working to get the forum back on line. All the majority of members are interested in is a forum that works they don't want to know the ins and outs just a working forum.

David

If the Beanz machine repeatedly broke down after I'd fixed it, I'd be in for a Sandra Bullocking ......