So, what happened this time?
173 replies
Oneputt replied on 26/05/2016 19:32
IanH replied on 26/05/2016 19:56
Posted on 26/05/2016 19:56
If the Beanz machine repeatedly broke down after I'd fixed it, I'd be in for a Sandra Bullocking ......
Exactly so.
I find it amazing that some people (mainly the mods, it has to be said) can see nothing wrong wrong with people who are paid for doing a job......and then not being able to do their job.
The bottom line is that the CC are making a right mess of running their web site.......why are you attacking those who criticise such failure?
nelliethehooker replied on 26/05/2016 21:08
briantimber replied on 26/05/2016 21:09
Dave replied on 26/05/2016 21:14
nelliethehooker replied on 26/05/2016 21:23
Posted on 26/05/2016 21:23
It works fine for me, try clearing your cache, Peter.
TW, how does one clear one cache on an i-pad? I still can't log in on there and keep getting an error message when I try to access the CL pages.
Settings, Safari, clear history and website data.
Dave
Thanks Dave, I'll certainly give that a try.
Tinwheeler replied on 26/05/2016 21:26
nelliethehooker replied on 26/05/2016 21:37
Peter749 replied on 27/05/2016 09:56
Posted on 27/05/2016 09:56
It works fine for me, try clearing your cache, Peter.
It was the first thing I tried. Like JohnDH a load of refreshes eventually provided a response but then it died again. They might have got a temporary fix but I reckon the whole system is still a bit on the fragile side. They probably need to get a complete new system, run it in parallel for a while to iron out the bugs and then dump the current one into the recycle bin. Testing is the important bit though. If I'd implemented an untested system when I was working I'd have had a serious talking to from my customers but it seems to be the fashion these days: Create something put it out into the world and let your customers do your testing for you.
young thomas replied on 27/05/2016 10:20
Posted on 27/05/2016 10:20
hand in hand with decent IT services should be decent customer services.
whist the CC IT services may be a heap of xxxxxxxx, theres no excuse whatsoever for the 'sitting in their hands, hope it all goes away' approach to keeping your 'paying' customers informed.
i guess its not much different to CC customer service ive receive in other areas of the organisation.....not much good.
as others 'in the business' have said.....if i had left my (many millions of worldwide) customers totally in the dark following any outage, i know whose chopping board my nuts would have been on.....
i guess the response is that there are no formal 'service levels' in place where the club have 'undertaken' to provide an online system for xx hours a day, yy days a week.
as it stands, its their ball and if they want to take it home, its upto them.
however, i think this is just plain bad customer service....
huskydog
Motorhomer