So, what happened this time?

It works fine for me, try clearing your cache, Peter.

great bit of advice Tinny but where are the much vaunted champions who should be advising on this type of stuff.

 

If the Beanz machine repeatedly broke down after I'd fixed it, I'd be in for a Sandra Bullocking ...... 

Exactly so.

I find it amazing that some people (mainly the mods, it has to be said) can see nothing wrong wrong with people who are paid for doing a job......and then not being able to do their job.

The bottom line is that the CC are making a right mess of running their web site.......why are you attacking those who criticise such failure?

It works fine for me, try clearing your cache, Peter.

TW, how does one clear one cache on an i-pad? I still can't log in on there and keep getting an error message when I try to access the CL pages.

>>>..why are you attacking those who criticise such failure?<<<

Seems to me that only YES men/ people are tolerated on CT Ian....

It works fine for me, try clearing your cache, Peter.

TW, how does one clear one cache on an i-pad? I still can't log in on there and keep getting an error message when I try to access the CL pages.

Settings, Safari, clear history and website data.

Dave

It works fine for me, try clearing your cache, Peter.

TW, how does one clear one cache on an i-pad? I still can't log in on there and keep getting an error message when I try to access the CL pages.

Settings, Safari, clear history and website data.

Dave

Thanks Dave, I'll certainly give that a try.

Including Advanced. That's it!

Including Advanced. That's it!

Thanks TW, too.

It works fine for me, try clearing your cache, Peter.

It was the first thing I tried.  Like JohnDH a load of refreshes eventually provided a response but then it died again.  They might have got a temporary fix but I reckon the whole system is still a bit on the fragile side.  They probably need to get a complete new system,  run it in parallel for a while to iron out the bugs and then dump the current one into the recycle bin.  Testing is the important bit though.  If I'd implemented an untested system when I was working I'd have had a serious talking to from my customers but it seems to be the fashion these days:  Create something put it out into the world and let your customers do your testing for you.

hand in hand with decent IT services should be decent customer services.

whist the CC IT services may be a heap of xxxxxxxx, theres no excuse whatsoever for the 'sitting in their hands, hope it all goes away' approach to keeping your 'paying' customers informed.

i guess its not much different to CC customer service ive receive in other areas of the organisation.....not much good.

as others 'in the business' have said.....if i had left my (many millions of worldwide) customers totally in the dark following any outage, i know whose chopping board my nuts would have been on.....

i guess the response is that there are no formal 'service levels' in place where the club have 'undertaken' to provide an online system for xx hours a day, yy days a week.

as it stands, its their ball and if they want to take it home, its upto them.

however, i think this is just plain bad customer service....