So, what happened this time?

Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website.

If the website has issues - there are people in place to fix it.

If it's working, then as a customer I use it. If it isn't, I have alternatives.

If I go into a shop to buy a telly, I don't start asking where the components come from, how/where they were assembled, how it all works - I just want to buy and use a telly.

If my telly goes wrong, an engineer comes & fixes it.

I don't ask the engineer for a "concise statement/update" on what was wrong with my telly and details of what he has done to fix it!!

Cheers

Bugs 

 

Write your comments here...Well I do ask what the problem was for 2 reasons, first to make sure I am not getting ripped off and secondly if the issue re-occurs I would have an idea what the problem was and if it were possible to fix it myself rather than get an engineer out.  I am not saying we would be able to fix the CC website but as members who pay a fee I think we are entitled to a decent explanation in laymens terms what the problem was, how it was fixed and what we can expect in future i.e. was it a permanent fix or a patch until a proper fix can be administered.

I agree MichaelT - a reasonable explanation in layman's terms is what most of us would expect.

I was making the point about the degree of explanation apparently being demanded by some members, which seems to go beyond that.

Cheers

Bugs

PS - did you see this post from Rochelle?

http://www.caravanclub.co.uk/community/discussions/club-talk/club-products-services/Club-Together-is-back-online---24-May/rt/1481928/

Why is so many people becoming so animated because a forum has intermittant faults. Either put up with them until they are fixed or use an alternative forum.-- The CC IT dept have been working to fix the problems on what is by now an outdated and antiquated forum. I dont envy them their task. But thats the way it is. 

There has been promised, a completely new forum which will run perfectly, so until that happens each poster has 2 alternatives Stay or Go Elsewhere --- It really is as simple as that.

K 

"Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website."

It was that bit that gave it away .........................

"Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website."

It was that bit that gave it away .........................

 

Where does it say don't ask questions?

That was a specific comment on the (in my view unnecessary) degree of technical information that a small number of members seem to be demanding.

Cheers

Bugs

"Personally, I can't understand this "demand" from a small number of members for a detailed explanation or "concise statement/update" from the club of the technical workings of and issues with their website."

It was that bit that gave it away .........................

 

Where does it say don't ask questions?

That was a specific comment on the (in my view unnecessary) degree of technical information that a small number of members seem to be demanding.

Cheers

Bugs

What ever...........................................

Brittany Ferries had a ship out of action. It broke down. It got mended though it took  two weeks. Should I ask them for a detailed technical explanation ?

Why is so many people becoming so animated because a forum has intermittant faults. Either put up with them until they are fixed or use an alternative forum.-- The CC IT dept have been working to fix the problems on what is by now an outdated and antiquated forum. I dont envy them their task. But thats the way it is. 

There has been promised, a completely new forum which will run perfectly, so until that happens each poster has 2 alternatives Stay or Go Elsewhere --- It really is as simple as that.

K 

I guess this is your idea of a polite post K. 

Brittany Ferries had a ship out of action. It broke down. It got mended though it took  two weeks. Should I ask them for a detailed technical explanation ?

Not according to Bugs

 I don't think anyone is expecting a line by line explanation but something along the lines of " a conflict in the underlying page code caused the server to crash corrupting the CT database which took 'x' days to repair". 

An estimate of when the new forum is to be implemented would also be welcome as it is now two months past the original promised date.

Is it, as many of us suspect, that they really haven't a clue and are stumbling along from one digital crisis to another?