An open letter to the Community Manager - reviews

Tinwheeler replied on 11/08/2019 19:02

Tinwheeler

Posted on 11/08/2019 19:02

Dear Rowena,

I think the time has come to press you on the issue of comments made on reviews. I know you are very busy but the situation is becoming rather discordant and inconsistent.

You have posted some information concerning the content of reviews recently but I can see nothing from you regarding the posting of comments. David Klyne, in the thread titled Reviews, posted some words on the subject on 04.08.19 and my post (pictured below) seeking further information was also reported to you in an effort to establish clarification. Unfortunately, I’ve not seen a response from any source.

Yesterday (10.08.19), a new review appeared which was clearly in breach of the Community Guidelines and several of us commented explaining how the Guidelines answered the poster's question. Seemingly legitimate responses were subsequently Deleted User fairly quickly yet the review remained until early afternoon today when it was quite rightly removed. Can you imagine the confusion this caused?

I have no intention of querying moderation here but, obviously, different people have different views on what is acceptable and what is not and it is that very difference and lack of guidance relating to comments which is causing a less than standardised approach.

Therefore, may I please ask for a definitive clarification of what is, or is not, permitted in comments on reviews to be included in the Guidelines? We, as posters, need to know what is acceptable to yourself and the moderators so that we can all sing from the same song sheet.

Regards.

Gallery

7 people like this

164 replies

SteveL replied on 14/08/2019 08:22

Member

SteveL

Motorhomer

Posted on 14/08/2019 08:22

I certainly would never name anyone. However, I don't see that a generalised comment is against the rules. That's certainly not how I would interpret them.

Not that we have ever had a problem and my generalised comments generally run along the lines of the "hard working warden team".

If generalised comments are banned, I don't see how anyone can leave an accurate review. Dealings with the staff are part of the overall experience of your time on site and should form part of the review.

huskydog replied on 14/08/2019 08:24

Member

huskydog

Motorhomer

Posted on 14/08/2019 08:24

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Cornersteady replied on 14/08/2019 08:29

Member

Cornersteady

Caravanner

Posted on 14/08/2019 08:24 by huskydog
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Posted on 14/08/2019 08:29

sorry Husky but you posted:

The trouble is we now live in a PC world where no one can say anything against someone in case they get upset

years ago if you called someone an "idiot " ,they just shrugged it off , but now !, well ..............

You are the one who suggested that calling someone an idiot in years gone by would be shrugged off and now it wouldn't. Wasn't that what you were implying by the well...........?

I was certainly not twisting any posts but asking if you thought calling someone a idiot was acceptable in a public forum?

2 people like this

Rocky 2 buckets replied on 14/08/2019 08:31

Rocky 2 buckets

Posted on 14/08/2019 08:13 by huskydog

The trouble is we now live in a PC world where no one can say anything against someone in case they get upset

years ago if you called someone an "idiot " ,they just shrugged it off , but now !, well ...............

Posted on 14/08/2019 08:31

Most of us have evolved. The law of the jungle should be just that-‘of the jungle’

2 people like this

Cornersteady replied on 14/08/2019 08:31

Member

Cornersteady

Caravanner

Posted on 14/08/2019 08:22 by SteveL

I certainly would never name anyone. However, I don't see that a generalised comment is against the rules. That's certainly not how I would interpret them.

Not that we have ever had a problem and my generalised comments generally run along the lines of the "hard working warden team".

If generalised comments are banned, I don't see how anyone can leave an accurate review. Dealings with the staff are part of the overall experience of your time on site and should form part of the review.

Posted on 14/08/2019 08:31

There is no problems with generalised remarks Steve, it is the offensive remarks which are the problem?

young thomas replied on 14/08/2019 08:33

Member

young thomas

Motorhomer

Posted on 13/08/2019 18:18 by Cornersteady

It is amazing to me how many on here take being treated without decency and possible bullying so lightly and make jokes of it?

Posted on 14/08/2019 08:33

yet it happens from time to time to time on CT....there have been several complaints that I know of....

3 people like this

replied on 14/08/2019 08:36

Posted on 14/08/2019 08:36

I do like reviews such as 'The mail warden was most nasty as he told me off for arriving a mere 40 mins early when he finally came to the reception at 12 O'clock'. Always makes me chuckle.

1 person likes this

huskydog replied on 14/08/2019 08:37

Member

huskydog

Motorhomer

Posted on 14/08/2019 08:29 by Cornersteady

sorry Husky but you posted:

The trouble is we now live in a PC world where no one can say anything against someone in case they get upset

years ago if you called someone an "idiot " ,they just shrugged it off , but now !, well ..............

You are the one who suggested that calling someone an idiot in years gone by would be shrugged off and now it wouldn't. Wasn't that what you were implying by the well...........?

I was certainly not twisting any posts but asking if you thought calling someone a idiot was acceptable in a public forum?

Posted on 14/08/2019 08:37

No ,you posted "calling a warden " an id**

this is my last post on this thread as you just don't get it !

1 person likes this

huskydog replied on 14/08/2019 08:38

Member

huskydog

Motorhomer

Posted on 14/08/2019 08:31 by Cornersteady

There is no problems with generalised remarks Steve, it is the offensive remarks which are the problem?

Posted on 14/08/2019 08:38

So ,do you find the term "idiot " offensive

replied on 14/08/2019 08:41

Posted on 14/08/2019 08:37 by huskydog

No ,you posted "calling a warden " an id**

this is my last post on this thread as you just don't get it !

Posted on 14/08/2019 08:41

You can train a seal but you can't educate an orange.

Don't know why I posted that HD. No offence intended to anybody - it just came into my head.

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