An open letter to the Community Manager - reviews

I wouldn’t disagree with what you have written, it mirrors the one none staff related issue we have had with the Club. What you have written doesn’t personalise nor abuse an individual it’s a corporate failing, and that’s the difference. 

I think it’s fine to leave negative comments about a Site. But abusing a member of staff is different. They have no recourse to respond, it’s probably a term of employment. They have to rely upon their employer to investigate and take down personalised comments that might or might not be untrue, and investigate them further. If you provide and advertise a review section, then it has to be monitored as a duty of care towards staff.

they do stand, as they do is your post. Slow to you may be fast to others, why your definition is the accurate one? 

My point is that I personally think a complaint handled no matter how fast or slow, is better than cyber bullying, but your may think differently?

⬆️➕1️⃣.  TDA

I'm not sure i'm anymore concerned about the welfare of club staff as I am for the Sainsburys staff where I shop , they know what they are letting themselves in for

so if they were abusive or lied about your shop online, you would just think 'I knew what I was letting myself in for?' 

No matter what the job everyone deserves to treated with respect and decency, as said in Rocky's post, no one goes into a job thinking otherwise. I think it is nonsense that wardens (or staff at sainburys) think they can be treated abusively and just shrug it off as that's part of I job, I knew it would be?

+1 from me too

I don't think anyone is Cyber bulling a warden ,so are you saying that if I put in a review that " Fred the warden was rude " is that  cyber bulling ??

I tend to agree with Husky. I can't see anything wrong with polite non abusive comments, that don't go into endless detail. To say you were not happy with the site staff as you found them offhand should be allowable. It is after all a site review and the staff look after it.🤔 The comment might be subjective but then you have been asked to review your opinions.

If I was reviewing a restaurant l would feel justified in mentioning that the table waiting was poor or rushed, not up to their usual standard etc.

More detailed issues should be dealt with as a formal complaint. 

Well, yes, you should look into cyber bullying (ask any teacher or google it).

Fred has no right of reply, it may be true or may not. Fred may be upset that he is being called rude on a public forum for anyone to read. It may affect his professional reputation.

Cyberbullying is the use of technology to harass, threaten, embarrass, or target another person

Cyberbullying includes sending, posting, or sharing negative, harmful, false, or mean content about someone else.

Cyberbullying can take many forms. The following are just a few examples:
Harassing a user over an instant messaging session.
Posting derogatory messages on a user's Facebook or MySpace page.
Circulating false rumours about someone on social networking websites.

Cyberbullying Effects. Like all forms of bullying, cyberbullying causes psychological, emotional and physical stress. 

Poor Fred. It sounds as though he needs re training. 

It’s a matter of understanding the difference between

”I wasn’t happy at the Site staff as I found them offhand” (impersonal, objective overall impression)

”Fred the Warden was rude” (very personal and subjective)

Both examples need investigation, and possibly retraining, neither are abusive, but if Fred is having mental health issues, then who knows what might happen if he reads the review! Hence the duty of care towards staff.