An open letter to the Community Manager - reviews

Posted on 12/08/2019 22:13 by Takethedogalong

The problem is two fold. Firstly, as with any business, occasionally there are some vindictive, malicious, downright bullies who come along and vent their unreasonableness towards individuals who they know do not have a direct right of reply. Secondly, they get away with it because the checking of such reviews is hardly picked up due to lack of time/ resources/etc.... Hence the reason why on here, many readers are concerned for the welfare of such staff and bring such instances to the attention of those who can, eventually, do something about it.

Any intelligent person can write a negative review about their experiences without resorting to petty personal insults and name calling. Bullies are seldom up to such a task, and it tells the reader more about the reviewer than what or who is being reviewed. Genuine bad experiences are better taken up at a higher level than a public forum. If one has the capacity to be able to do it in an objective, honest manner.

Posted on 12/08/2019 22:56 by Cornersteady

again totally agree, fully with both paragraphs.

It is all too easy to write a basically cowardly anonymous allegation, knowing there is no comeback, but once a formal written complaint is asked for, all allegations, except for the sincere ones, seem to evaporate.

many readers are concerned for the welfare of such staff

It amazing to me how may posters appear not at all concerned, but thankfully the club treats its staff far better.

Posted on 13/08/2019 08:52 by

There seems a lot more faith here  in the chance of a written complaint being dealt with fairly (or even at all) than has been born out by my experience of writing to the club.I have twice  has cause to do so and it left me feeling that I was dealing with a deeply defensive organization with a customer service ethos stuck in the past.

I found it very slow to respond with an over emphasis on small print and a willingness to take a small claim  that would have been settled in moments in M&S (or any other retailer)  right up to the CEO. On another occasion they as a major booking agent refused to follow up a complaint with Brittany ferries  that I as a single customer was then myself able to satisfactorily resolve .

This is not Club and its customers need to keep that in mind in any dispute.

Posted on 13/08/2019 08:53 by huskydog

I'm not sure i'm anymore concerned about the welfare of club staff as I am for the Sainsburys staff where I shop , they know what they are letting themselves in for 

Sorry if that sounds a bit harsh 

Posted on 13/08/2019 08:53 by huskydog

I'm not sure i'm anymore concerned about the welfare of club staff as I am for the Sainsburys staff where I shop , they know what they are letting themselves in for 

Sorry if that sounds a bit harsh 

Posted on 13/08/2019 09:17 by Rocky 2 buckets

It’s about decency, do we have it or not. ‘Duty of care’ is a powerful thing, I for one do care about anyone being accused of something they may not be guilty of. A complaint about the ‘person’ is subjective, a complaint about the power failing for 7 days on the trot is objective. The-‘complaints to HO’ advice is the fairest way, not on an open forum with no chance of redress. Innocent till proven guilty-for all, wardens & sainsbury employees.

Posted on 13/08/2019 09:12 by Cornersteady

well as you pointed out before it is all subjective? What appears slow to you may not have been to others? what appears deeply defensive to you may not be to others? 

But surely a complaint (no matter how slowly dealt with if that is the case now) is better than cyber bullying?  

Posted on 13/08/2019 09:28 by Cornersteady

well I hope your customers did not have that approach to you?