Sites Directory and pitch charges

LeTouriste replied on 15/02/2023 14:15

LeTouriste

Posted on 15/02/2023 14:15

Like myself, I would imagine lots of members need to know the likely costs before they go through the ritual of choosing a particular campsite, and the best price according to time of season.

A good example is the 2017/2018 CAMC directory - look up the campsite and the pitch costs are clearly displayed. Not so now. To find out exactly what it will cost you means a laborious lowing through the system to get these important details.

I don’t know why this unhelpful change was introduced, but it is of no assistance to members and does not indicate any intelligence by the Club administrators when formatting the handbook.

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142 replies

Tammygirl replied on 20/02/2023 18:01

Member

Tammygirl

Motorhomer

Posted on 19/02/2023 22:54 by DavidKlyne

I know a few people like that and despite many conversations with them in recent years I can't quite get to the bottom of it. Rather oddly on of them ran a works pensioner group and she asked me to set up an email account for the group so that we could communicate our meetings and events but she steadfastly refused to be part of it despite the fact that to set up her tablet she would have had an email address!

I just wonder whether its really possible to be a member of the CMC these days without some access to the internet. Be interesting to know how many members only book by telephone? Once the booking system has calmed down it wouldn't surprise me that the Club won't introduce a surcharge for booking by phone? I understand they do for overseas bookings.

David

Posted on 20/02/2023 18:01

I know of 2 people in my village that only use the site directory and always book by phone. One does have Internet but the other one doesn't and doesn't want it. He has a phone for calls only.

There are still some around and have been loyal members for over 40 years. The club should take this into account for a little while longer.

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replied on 20/02/2023 18:19

Posted on 20/02/2023 11:51 by Takethedogalong

Agree Tinny. Some folks put their vans away over Winter, and might only be looking to book now. Hence they will come unprepared to this new system. TP reviews would indicate that a good few are only encountering the changes now, so the issues are ongoing.

Posted on 20/02/2023 18:19

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JollyKernow replied on 20/02/2023 18:47

Member

JollyKernow

Motorhomer

Posted on 20/02/2023 14:44 by davetommo

I wish I was as clever as you. Or is it that you have an advantage due to your training using the system

Posted on 20/02/2023 18:47

I'll just say, I don't consider myself clever, just clever enough. The training we've had is to use our side of the system, completely different to the web booking side so no advantage at all. I won't comment on here what that experience has been like. Regarding the club website, I've been in the same boat as everyone.

nelliethehooker replied on 20/02/2023 19:21

Member

nelliethehooker

Caravanner

Posted on 20/02/2023 12:07 by peedee

You simply cannot blame the 'slowness' of people for the issues they encounter

Not all TW but much many of the posts come across as a reluctance to move on in spite of all the help offered and it becomes very tiresome.

peedee

Posted on 20/02/2023 19:21

As are you comments about how easy it is to book a site!

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JollyKernow replied on 20/02/2023 19:56

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JollyKernow

Motorhomer

Posted on 20/02/2023 19:56

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brue replied on 21/02/2023 08:40

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brue

Motorhomer

Posted on 21/02/2023 08:40

Irrespective of comments regarding on line capabilities the OP was about printed matter information which has been lacking and pointed to earlier directories which were more helpful in providing details like tariffs and seasons, these have gradually disappeared in favour of finding everything on line. However these things are missing on line too and has nothing to do with ease of finding them...they just aren't there!

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Takethedogalong replied on 21/02/2023 08:47

Member

Takethedogalong

Posted on 21/02/2023 08:47

Indeed brue. Dynamic pricing doesn’t lend itself to clarity. Obfuscation, smoke and mirrors, keep ‘em guessing🤔

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SteveL replied on 21/02/2023 09:30

Member

SteveL

Motorhomer

Posted on 21/02/2023 09:30

I thought they’d made it very clear. If I scroll through the calendar for Clumber today, the prices I see for the next year are what I will pay when (or just before) we arrive. However, only if booked today, if I wait they may go up. There’s no obfuscation or smoke and mirrors. I either commit a deposit and guarantee my booking and price, or I don’t. There seem to be plenty happy to commit, there are quite a few lows when you scroll through the calendars, particularly of the dearer service pitches.

The CAMC process seems exactly the same as the other club. I have booked several of those a year ahead. It shows me a price and asks for a deposit. When I have checked, just before we go, the prices have almost always increased. So far they have never charged more than the booked price.

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Takethedogalong replied on 21/02/2023 09:52

Member

Takethedogalong

Posted on 21/02/2023 09:52

Exactly Steve. You only know what you will pay IF you book and enter a deposit contract. You cannot find out in the Sites Directory.

So you cannot tell me what I will pay at Clumber if I want to go in a fortnight and want to pay on arrival. Why on arrival? Because I am a Carer and don’t know until the day if the person I am caring for will be stable enough to leave. So I either pay up front and lose my whole monetary amount, or I wait and see what the Club wants to fleece me for on the day. Very customer friendly, well worth the Membership fee😡

My choice is very much walk away and go somewhere else.

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