Sites Directory and pitch charges

LeTouriste replied on 15/02/2023 14:15

Posted on 15/02/2023 14:15

Like myself, I would imagine lots of members need to know the likely costs before they go through the ritual of choosing a particular campsite, and the best price according to time of season.

A good example is the 2017/2018 CAMC directory - look up the campsite and the pitch costs are clearly displayed.  Not so now. To find out exactly what it will cost you means a laborious lowing through the system to get these important details.

I don’t know why this unhelpful change was introduced, but it is of no assistance to members and does not indicate any intelligence by the Club administrators when formatting the handbook.

SteveL replied on 21/02/2023 10:09

Posted on 21/02/2023 09:52 by Takethedogalong

Exactly Steve. You only know what you will pay IF you book and enter a deposit contract. You cannot find out in the Sites Directory.

So you cannot tell me what I will pay at Clumber if I want to go in a fortnight and want to pay on arrival. Why on arrival? Because I am a Carer and don’t know until the day if the person I am caring for will be stable enough to leave. So I either pay up front and lose my whole monetary amount, or I wait and see what the Club wants to fleece me for on the day. Very customer friendly, well worth the Membership fee😡

My choice is very much walk away and go somewhere else.

Posted on 21/02/2023 10:09

We’ve had caring responsibilities in the past and unfortunately it is something you have to accept if you want to use certain services. We had a few lost deposits and aborted holidays, although of course not with the CAMC as it was while they still had there USP.

I very much liked the USP and could live with the block booked weekends, however it is now a thing of the past and I can’t see there being a U turn. Although you might find in the future DP works to your advantage. In the meantime the prices aren’t increasing that fast, when I checked I think 4.3% since September, so 3 nights at Clumber perhaps £4.50 more expensive.

Takethedogalong replied on 21/02/2023 11:57

Posted on 21/02/2023 11:57

Yes, there are quite a few in the carer situation, or even being in a situation where personal health means that booking a long way ahead could mean a big monetary loss. It’s not down to the Club to be beholden in situations like this really, it is a business.
However, I am not prepared to take a monetary loss, I don’t need to really as we are happy using all sorts of alternatives, and we certainly don’t require Club Site things like serviced pitches, facility blocks, etc….. We are collateral damage, in terms of this new regime, it no longer suits our needs. Maybe the Club will look to fill last minute empty pitches at discounted prices, who knows, and we will take a look if they do. 

 

brue replied on 21/02/2023 11:59

Posted on 21/02/2023 09:58 by

Ref to SteveL’s post above:

The lack of clarity is not to do with any concern about being charged more than the booked price, it is all to do with the lack of a ‘guide price’. The C&CC provides that. A chart gives the ‘from’ price for each site, across the three pricing seasons. A quick calculation, deducting any age discounts, and adding the pitch supplement (grass or hard standing with EHU for example) gives a starting price, and for each pricing ‘season’. When one then goes through the booking process and arrives at the cost, it is easy to decide if anything ‘extra’, above the ‘from’ price is acceptable. There is no base price with the CAMC against which to measure the cost of a pitch.

 

Posted on 21/02/2023 11:59

This is the way I see it too WTG and is no doubt the reason for the original post. Tariffs and seasonal adjustments are always useful. Providing clear information for customers is good. smile

Takethedogalong replied on 21/02/2023 12:00

Posted on 21/02/2023 09:58 by

Ref to SteveL’s post above:

The lack of clarity is not to do with any concern about being charged more than the booked price, it is all to do with the lack of a ‘guide price’. The C&CC provides that. A chart gives the ‘from’ price for each site, across the three pricing seasons. A quick calculation, deducting any age discounts, and adding the pitch supplement (grass or hard standing with EHU for example) gives a starting price, and for each pricing ‘season’. When one then goes through the booking process and arrives at the cost, it is easy to decide if anything ‘extra’, above the ‘from’ price is acceptable. There is no base price with the CAMC against which to measure the cost of a pitch.

 

Posted on 21/02/2023 12:00

Thank you WTG, you have explained things very well😁

SteveL replied on 21/02/2023 13:30

Posted on 21/02/2023 09:58 by

Ref to SteveL’s post above:

The lack of clarity is not to do with any concern about being charged more than the booked price, it is all to do with the lack of a ‘guide price’. The C&CC provides that. A chart gives the ‘from’ price for each site, across the three pricing seasons. A quick calculation, deducting any age discounts, and adding the pitch supplement (grass or hard standing with EHU for example) gives a starting price, and for each pricing ‘season’. When one then goes through the booking process and arrives at the cost, it is easy to decide if anything ‘extra’, above the ‘from’ price is acceptable. There is no base price with the CAMC against which to measure the cost of a pitch.

 

Posted on 21/02/2023 13:30

The CAMC doesn’t have and has never had only three pricing seasons at the majority of sites. At least in the 18 years we have been members. Therefore a slightly different situation. Remember the fuss made re the old system with its zillions of price bands due to mid week discount at some sites.


I suspect the a CAMC would argue now, that it’s so quick to load up an individual site and scroll through the years prices for your selected pitch type / party, that it does the same job as the other clubs chart. OK they might go up slightly but it certainly gives you a fairly accurate guide.

I just timed it for Cirencester and it took precisely 25 seconds to get to the calendar, which you can then scroll through for the year.

Takethedogalong replied on 21/02/2023 14:21

Posted on 21/02/2023 14:21

Challenge…… tell me what price I will pay if I roll up at Cirencester on 1st September 2023, and want to book and pay on the day of arrival?

The SD doesn’t tell me, I doubt a phone call to Site will tell me, I doubt going via central booking or Live Chat will tell me either🤷‍♀️

So how do I find out without booking?

SteveL replied on 21/02/2023 15:06

Posted on 21/02/2023 14:21 by Takethedogalong

Challenge…… tell me what price I will pay if I roll up at Cirencester on 1st September 2023, and want to book and pay on the day of arrival?

The SD doesn’t tell me, I doubt a phone call to Site will tell me, I doubt going via central booking or Live Chat will tell me either🤷‍♀️

So how do I find out without booking?

Posted on 21/02/2023 15:06

You can’t, that’s what dynamic pricing is all about. However, no amount of tables / charts  in hard copy or digital is going to tell you either. It wasn’t even possible under the old system 100%, as there was the occasional rare mid season increase. Certainly my experience of the other club indicates it wouldn’t be possible there either, as they also vary prices as the year progresses.

As I put earlier, given the increases since last September to my bookings, I wouldn’t expect more than plus £1.50 a night on todays prices. That’s as close as your going to get.

Of course come 1st September you will be able to check the current price before you arrive very easily and decide if it is acceptable.

brue replied on 21/02/2023 16:00

Posted on 21/02/2023 16:00

I'm all for customer information, especially when the customers have chipped in a membership fee!! C&CC provide a tariff, seasonal dates (which vary in the uk) prices for all the extras and these are provided in a clear direct way with the directory and on line. We all know that prices will fluctuate,  I wouldn't like to second guess anything but it's good to start from a base line.

When I look at CAMC, how are the prices structured, for instance, are there pitch fees anymore?

DavidKlyne replied on 21/02/2023 16:03

Posted on 21/02/2023 14:21 by Takethedogalong

Challenge…… tell me what price I will pay if I roll up at Cirencester on 1st September 2023, and want to book and pay on the day of arrival?

The SD doesn’t tell me, I doubt a phone call to Site will tell me, I doubt going via central booking or Live Chat will tell me either🤷‍♀️

So how do I find out without booking?

Posted on 21/02/2023 16:03

Not quite sure what the obsession is with knowing what something will cost in six months time? You can check today what the price will be if you book now. However with the flexible pricing method now employed by the Club the price could go up or down? Who knows what could happen in six months? The price of electricity could fall through the floor meaning prices would go down or it could happen the other way. This may sound silly but you can't walk into a supermarket tomorrow and say to an assistant I would like to buy a cabbage in six months time, how much will it cost me? The only certainty is what it costs today. With the Club system as it now is you either commit to booking now and pay a deposit or you take the chance that leaving it for six months means that  the price could have gone up or down. The choice is yours. We have not booked anything yet because we are having some work done on the house but as soon as that is finished we will start thinking about where we go. We will be inclined to book closer to the time of arrival and if that means I pay a little more for the convenience of not booking months ahead so be it. However you cut the cards the Club system is still more generous that most similar commercial sites where I would pay a deposit and and the full fee usually 4/6 weeks ahead of arrival. If I don't turn up due to some unforeseen circumstances I lose the lot. It happened to me last year.

David 

cyberyacht replied on 21/02/2023 16:24

Posted on 21/02/2023 16:24

Earlier PD suggested that six months was sufficient time Ito familiarise with the new "booking experience". Given that adjustments, tweaks and other alterations must make it something of a moving target, could someone who is not technically nimble rely on it being the same next time they use it. Whatever happed to KISS?

If I want an "experience", I'll go to Silverstone or Thruxton and release my inner Jeremy Clarkson thanks very much.

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