How dare they?

Pippah45 replied on 25/10/2016 20:30

Posted on 25/10/2016 20:30

I know banks are busy protecting us from fraud but.....  Last week my Brother in Law - a retired professional man around 80 used his plastic to buy a computer for my sister - hers had died.  Card was refused so deep embarrassment - he then tried to use it to buy some quails eggs on the way home - again no go.  Contacted his bank and they said "it was refused because we though it very unlikely that a retired ........ of your age would be buying a computer"  EXCUSE ME???  Jumped up little puppies - need a better excuse than such an ageist remark?  I am grateful that they are on the alert but.....??  What do others think? 

tombar replied on 25/10/2016 20:41

Posted on 25/10/2016 20:41

Thought that it was against the law now to discriminateUndecided

Also, when were quail eggs computerisedHappy

Bakers2 replied on 25/10/2016 22:21

Posted on 25/10/2016 22:21

Good to know they are onto unusual spending which I think would have been a polite way of putting it. 

He must have been mortified. Did he not try another card? Or ring the bank?

Name and shame the bank???

neveramsure replied on 25/10/2016 22:35

Posted on 25/10/2016 22:35

I agree with B2, it is good to know that the banks are keeping an eye on any unusual spending patterns.

Just a pity they had to make an ageist remark though.

brue replied on 25/10/2016 22:35

Posted on 25/10/2016 22:35

That's unusual, often they flag up a request on the terminal to speak to the card owner for verification.

Bakers2 replied on 25/10/2016 22:47

Posted on 25/10/2016 22:47

That's unusual, often they flag up a request on the terminal to speak to the card owner for verification.

It certainly used to be the case. We've had that situation we were shopping in France and hadn't told them. I have to say I felt reassured

EmilysDad replied on 25/10/2016 23:51

Posted on 25/10/2016 23:51

That's unusual, often they flag up a request on the terminal to speak to the card owner for verification.

It certainly used to be the case. We've had that situation we were shopping in France and hadn't told them. I have to say I felt reassured

Conversely, I told the bank that we were soon to be going to Fance a couple of years back, & the responce was on the lines of ..... why are you telling us? 

Bakers2 replied on 26/10/2016 00:10

Posted on 26/10/2016 00:10

That's unusual, often they flag up a request on the terminal to speak to the card owner for verification.

It certainly used to be the case. We've had that situation we were shopping in France and hadn't told them. I have to say I felt reassured

Conversely, I told the bank that we were soon to be going to Fance a couple of years back, & the responce was on the lines of ..... why are you telling us? 

Our bank, Nationwide, has a place for you to tell them online banking requests region and dates. I do seem to remember telling them, probably not Nationwide, a few years back we were off to France and got a similar response to you.

I think they're a bit more on the ball now with cloning etc.

Pippah45 replied on 26/10/2016 08:49

Posted on 26/10/2016 08:49

He was shopping in person - so surely they could have verified him at the till - and knowing him and technology I doubt he has another card - I know what bank my sister banks with but wouldn't want to accuse them as he may be with another bank.  I agree partially that its comforting they are keeping an eye out - but that wasn't the way to do it! 

JVB66 replied on 26/10/2016 09:00

Posted on 26/10/2016 09:00

I was refused on my card last week (big purchase),after three attempts,the girl on the checkout  at John Lewis took my card and wiped it with a cloth,it then workedEmbarassedSurprised

papgeno replied on 26/10/2016 09:14

Posted on 26/10/2016 09:14

The opposite was the case with my bank. When we bought our current car the garage wanted payment by debit card. I transferred the requisite amount from our savings account to the current account and my daughter who is a bank manager advised me to tell our local branch that there would be an unusually large payment going out within the next few days. The cashier was totally disinterested and said as long as there were sufficient funds the bank would just process it.

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