How dare they?

I've had the reverse problem to your posting Pippah. I found myself talking to a help desk in India, who's operative refused to tell me why my card had been stopped, so I had to visit my local branch to get it reinstated. They were unable to tell me why it had been stopped, even after calling India themselves. So I crossed the road, signed up to Lloyds, now TSB and moved my banking there the same day. It's a decision which I've never regretted, they have proved excellent and are very customer focussed. Think how it is to be refused an explanation, however unreasonable, as to why a transaction has been refused. At least if you know, then you can do something about it.

Indian Help Desks...... - don't start me on those!  (although I have found doing online typed chat is much easier than understanding the heavy accents - they type far better than they speak but its time consuming they don't seem to type as fast as me) Well done you for switching banks!  Interesting about the banking app - I had considered it but I don't even like to do banking online from a clubsite on my iPad or laptop.  I will definitely give the app a miss! 

There have been banking app frauds involving one time codes, I think this has been resolved but keeping ahead of fraudsters means banks and customers need to be vigilant.

 

If you have banking app on your smart phone be aware thieves can access your money at ATM by texting/calling from your phone and hetting a one time code

Write your comments here...

Are you suggesting that for this to work;

1 you lose your phone and it's found by an ATM thief

2 the thief defeats your phone PIN

3 the thief manages to break your banking App security

4 the thief rings your bank and obtains a one time cash withdrawal code

5 meanwhile you haven't noticed that your phone is missing

6 despite your phone going missing you haven't used its 'find my phone' feature and it's capability for wiping your phone clean

It's not unknown for people to be struck by lightning either, though you can reduce the risk by staying away from tall trees.

Yep with you all the way. But it had happened to people. Just giving a heads up. 

I'm with security all the way We visited London 2 weeks ago and thought I would use my contactless credit card on the underground tube gate, whoops not accepted. Tried with my debit card and it was OK.

When I got back home after the holiday I rang my bank for an explanation and perhaps a new card, what she explained to me made sense in that my credit card was new issue in July and I hadn't used it as chip and pin to verify I was the owner (by knowing the pin) beforehand, as I have only used it for online purchases. She told me to purchase some fuel with it a couple of times using chip and pin, and then the contactless would be automatically verified and become active.

I felt a bit annoyed with myself for not knowing that, or probably not reading the instructions initially but all good security.

Contactless saved me £1.80 on my one way fare compared to the cash booth so comparable with the Oyster card.

I am very grateful for banks flagging up unusual transactions, but there doesn't seem to be any consistency.  A couple of weeks ago, I made an on-line purchase for anti-virus software for my computer at about 5.30 in the morning.  (I am always up at that time!).  It was for about £20 and the bank flagged it up as a suspicious transaction because, unknown to me, the company (Kaspersky) was based in Ireland and I had no previous or recent spending history there.  Fine, thought I, feeling reassured that they were on the ball - but how was it, two years ago when I bought our new caravan, that I paid almost £25k on my debit card and no one batted an eyelid?? I hadn't pre-warned them and fully expected a phone call to verify the transaction whilst it was going through - but nothing transpired and it went through without a hitch.

25K for a caravan without a hitch. You woz robbed.

I'm with the bank, I don't care if they question me a dozen times whilst using my card. Eventually they will get some scam stopped in its tracks & I won't be scammed. The more security the better. Ageist it ain't, tight security it is

 

Agree, although a friend of mine wasn't so tolerant. She went to her bank to draw out £5k. The young man behind the counter asked her what the money was for (this is policy). At the front of a long queue, she said in a loud voice 'I want new breasts and they want cash, would you like me to show you?' . If it is your account and you have ID, why on earth do banks have the right to ask you what you want YOUR money for? She got her cash instantly.

Write your comments here...Anti Money Laundering Law!

R & R --  guess  what  You've  just  been  CY--ed    !!

My bank phoned me today to tell me they have noticed some unusall activity on my business card , some one had tried to top up their mobile phone for a total of £5.93, surely if someone is going to try and use your card they would make it worth it , so now the bank has canncelled my card and it will be 5 days before a new one comes through

Write your comments here...they carry out a small transaction to ensure the card is "live" then sell the data on or use it for a big purchase.