How dare they?

Pippah45 replied on 25/10/2016 20:30

Posted on 25/10/2016 20:30

I know banks are busy protecting us from fraud but.....  Last week my Brother in Law - a retired professional man around 80 used his plastic to buy a computer for my sister - hers had died.  Card was refused so deep embarrassment - he then tried to use it to buy some quails eggs on the way home - again no go.  Contacted his bank and they said "it was refused because we though it very unlikely that a retired ........ of your age would be buying a computer"  EXCUSE ME???  Jumped up little puppies - need a better excuse than such an ageist remark?  I am grateful that they are on the alert but.....??  What do others think? 

huskydog replied on 27/10/2016 14:55

Posted on 27/10/2016 14:55

I believe these small transactions are the ones that people don't notice but can add up to a lot across the network. Good that the bank spotted it!

I agree ,but now i have to use my personal card to do all my business transactions untill the new one comes Sad

ABM replied on 27/10/2016 16:39

Posted on 27/10/2016 16:39

Scammers  often  use  those  small  amounts  to  check  if  your  account  is  regularly  checked  !!  If  its  not  then  they  can  hit  you  hard  a  time  or  three,  and  vanish  like  this  mornings  mist.  However  if  it  is  chased  up  swiftly  they  most  likely  will  just  dump  the  data  and  put  their  efforts  into  something  more  profitable  to  them  !

brue replied on 27/10/2016 16:45

Posted on 27/10/2016 16:45

In the meantime, small amounts eg £1.00 can add up quite well with several million customers!

Pippah45 replied on 27/10/2016 18:32

Posted on 27/10/2016 18:32

Yes some years ago they picked out a 99p payment for something online - and caught that one for me - at that point I hadn't bought any CDs before.  I was impressed. 

 

Bakers2 replied on 27/10/2016 18:37

Posted on 27/10/2016 18:37

My bank phoned me today to tell me they have noticed some unusall activity on my business card , some one had tried to top up their mobile phone for a total of £5.93, surely if someone is going to try and use your card they would make it worth it , so now the bank has canncelled my card and it will be 5 days before a new one comes throughYell

I understand this is usual if it works they go for BIG. Bit of a pain but better than trying tyo reclaim and still have the wait for a new card.

Bakers2 replied on 27/10/2016 18:42

Posted on 27/10/2016 18:42

Best thing fgor online shopping is credit card with low limit. If it gets cloned/hacked it doesn't affect your normal day to day transactions.

A friend had hers cloned a few years back, much aggro and unable to even get at cash without visit to the bank.

If you have banking app on your smart phone be aware thieves can access your money at ATM by texting/calling from your phone and hetting a one time code

ABM replied on 27/10/2016 21:28

Posted on 27/10/2016 21:28

Best thing fgor online shopping is credit card with low limit. If it gets cloned/hacked it doesn't affect your normal day to day transactions.

A friend had hers cloned a few years back, much aggro and unable to even get at cash without visit to the bank.

If you have banking app on your smart phone be aware thieves can access your money at ATM by texting/calling from your phone and hetting a one time code

Thats  the  very  thing  I  got  from  the  bank  adviser  B2

Total  monthly  spend  on  my  On-line  card  is  £500  Absolute  Max  !!

SteveL replied on 28/10/2016 09:09

Posted on 28/10/2016 09:09

 

If you have banking app on your smart phone be aware thieves can access your money at ATM by texting/calling from your phone and hetting a one time code

Other banks may vary Bakers, but although I have never used it, I just checked on my phone and it would not be possible with the Nat West app. Requests for the code are from within the app itself, which requires a six digit pin code or my finger print. However, before they could even attempt this they would have to get into the phone, which again requires a pin code or finger print. If they remove the sim and put it in another phone, this again requires a pin code to unblock it. I am not saying ing it could not happen, but I think I have made things as difficult as possible.

Bakers2 replied on 28/10/2016 09:23

Posted on 28/10/2016 09:23

 

If you have banking app on your smart phone be aware thieves can access your money at ATM by texting/calling from your phone and hetting a one time code

Other banks may vary Bakers, but although I have never used it, I just checked on my phone and it would not be possible with the Nat West app. Requests for the code are from within the app itself, which requires a six digit pin code or my finger print. However, before they could even attempt this they would have to get into the phone, which again requires a pin code or finger print. If they remove the dim and put it in another phone, this again requires a pin code to unblock it. I am not saying ing it could not happen, but I think I have made things as difficult as possible.

Don't use them use them myself. I have PIN on my phone, although my two year granddaughter broke into it .  I was listerning to something on radio,?moneybox/you and yours?? It would only be radio 4. When it was discussed, so only raising awareness. 

jennyc replied on 28/10/2016 09:48

Posted on 28/10/2016 09:48

 

If you have banking app on your smart phone be aware thieves can access your money at ATM by texting/calling from your phone and hetting a one time code

Write your comments here...

Are you suggesting that for this to work;

1 you lose your phone and it's found by an ATM thief

2 the thief defeats your phone PIN

3 the thief manages to break your banking App security

4 the thief rings your bank and obtains a one time cash withdrawal code

5 meanwhile you haven't noticed that your phone is missing

6 despite your phone going missing you haven't used its 'find my phone' feature and it's capability for wiping your phone clean

It's not unknown for people to be struck by lightning either, though you can reduce the risk by staying away from tall trees.

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