Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
48 people like this
Posted on 27/11/2022 10:20 by SteveLA few minor tweaks would make it significantly more user friendly to me.
1. Remove European places from the search, if you’ve selected UK on the top tab, that is what you should get.2. Remove DOB entirely, by the time you get to that page you have already stipulated how many adults and children are staying. Unless they are going to ask for proof of age, there is just no point. If at a later date they go down the route of age related discount, they can ask for specific proof, as the C&CC does.
3. Remove the ability to do multiple bookings, that would get rid of the quick check out and baskets options, which some are finding confusing. Personally I would much rather have the bookings singly in any event.
As far as speed is concerned, older devices are always going to struggle. I can’t see the CC introducing a lite version without the maps. Therefore for those who can’t upgrade, unfortunately they will only be able to use phone booking,
Posted on 27/11/2022 14:36 by JVB66phone booking is now our first option
Posted on 27/11/2022 17:30
Search for sites is mine, I can see where everything is and if its what I want. Then I take it from there.
Park 4 the night is also very useful.
Haven't yet tried the new booking site other than a quick look when it was launched hope it's got better by now.
Posted on 27/11/2022 14:36 by JVB66phone booking is now our first option
Posted on 27/11/2022 20:51
JVB
The only problem with that is how long it will be before they start charging to book by phone if they see too many people doing the same. I understand they do make a charge for booking overseas sites and ferries by phone, albeit they are more complicated than booking a single UK site?
David
Posted on 28/11/2022 09:09
How many nails does the club want to put in its own coffin?....charging customers a booking fee will certainly be another one.
It looks like every previous possible easy interaction between customer and the club (by app, website or phone) is being eroded.
i would have thought in this environment any business would be doing its damnedest to keep its customers close not alienate them.
all this 'you asked, we did' stuff doesn't look good if the basics premise of a customer trying to buy goods from a supplier is made harder than it was before.
yes, the economic timing turned out to be bad but the clubs reaction to customer difficulties beyond that hasn't been good.
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Posted on 28/11/2022 09:09 by young thomasHow many nails does the club want to put in its own coffin?....charging customers a booking fee will certainly be another one.
It looks like every previous possible easy interaction between customer and the club (by app, website or phone) is being eroded.
i would have thought in this environment any business would be doing its damnedest to keep its customers close not alienate them.
all this 'you asked, we did' stuff doesn't look good if the basics premise of a customer trying to buy goods from a supplier is made harder than it was before.
yes, the economic timing turned out to be bad but the clubs reaction to customer difficulties beyond that hasn't been good.
Posted on 28/11/2022 09:53
I would find it hard to believe that the technical team had not voiced their misgivings about the system on the lead up to launch? Could warning bells have not been heard to have a backup plan to at least keep the customers booking and their good will, while it was re-tested and ironed out behind closed doors? The whole saga from rolling out e-learning to the front of business Site Staff whilst they are still trying to do their site work, including introducing and implementing a rigid approach to the 1pm arrival rule, is ludicrous! I can see they’ll have lost a decent number of staff who believe the pay does not reflect the stress the club have caused and lost a lot of experienced staff 😬 The club needs to change those decision makers for ones who actually understand the business as a whole 🙄
5 people like this
Posted on 28/11/2022 09:09 by young thomasHow many nails does the club want to put in its own coffin?....charging customers a booking fee will certainly be another one.
It looks like every previous possible easy interaction between customer and the club (by app, website or phone) is being eroded.
i would have thought in this environment any business would be doing its damnedest to keep its customers close not alienate them.
all this 'you asked, we did' stuff doesn't look good if the basics premise of a customer trying to buy goods from a supplier is made harder than it was before.
yes, the economic timing turned out to be bad but the clubs reaction to customer difficulties beyond that hasn't been good.
Posted on 28/11/2022 09:54
The CAMC obviously think differently or they wouldn’t be going down the value added route. You nor I know the financial state of the company/club. They are doing the whole management gig which is to manage🤷🏻♂️. The passage of time will provide a yea or nay to the success of their ideas. For now it’s not for me but I will decide in the near future if I rejoin. I buy Sandisk electronics, I could buy way cheaper(50/75%) but they fit me well both mentally & physically. To a lot that is CAMC. If that’s their route(value added) I applaud their confidence & look forward to when the dust settles.
Posted on 28/11/2022 10:03
....and CAMC products fit its customers very well, too....it's just a shame that it doesn't make it as easy for their customers to buy their products as it is for you to buy Sandisk stuff.
out in the real world, we all know it's just buying items....disks, pitches, whatever....however I get the feeling that CAMC customers feel they have more of a relationship with the Club than say someone buying some electronic kit.
it's that relationship that is being stretched at the moment...
BTW...I'm not sure what you mean by the 'value added route'.....charging for HS, charging for booking changes, charging speaking to customer services doesn't look like the club is adding much value...🤷🏻♂️
4 people like this
Posted on 27/11/2022 20:51 by DavidKlyneJVB
The only problem with that is how long it will be before they start charging to book by phone if they see too many people doing the same. I understand they do make a charge for booking overseas sites and ferries by phone, albeit they are more complicated than booking a single UK site?
David
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