Posted on 11/09/2022 21:23
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
48 people like this
Posted on 28/11/2022 10:03 by young thomas....and CAMC products fit its customers very well, too....it's just a shame that it doesn't make it as easy for their customers to buy their products as it is for you to buy Sandisk stuff.
out in the real world, we all know it's just buying items....disks, pitches, whatever....however I get the feeling that CAMC customers feel they have more of a relationship with the Club than say someone buying some electronic kit.
it's that relationship that is being stretched at the moment...
Posted on 28/11/2022 10:14
+1 eloquently put. There lies the rub, it’s personal to some, they feel like an old friend has let them down. When in reality someone is trying to build a new business ecosystem & put it on a professional footing in a semi professional way. The staff should’ve been brought into the brave new world as opposed to being left floundering in the evolutionary scale & speed of it’s moving. I’m afraid CAMC is planning for the 21st century not the 20th that is quite literally history🤷🏻♂️
Posted on 28/11/2022 10:03 by young thomas....and CAMC products fit its customers very well, too....it's just a shame that it doesn't make it as easy for their customers to buy their products as it is for you to buy Sandisk stuff.
out in the real world, we all know it's just buying items....disks, pitches, whatever....however I get the feeling that CAMC customers feel they have more of a relationship with the Club than say someone buying some electronic kit.
it's that relationship that is being stretched at the moment...
Posted on 28/11/2022 10:18
Only according to you of course, it's not a fact.
And for you as you don't use club sites it is certainly stretched beyond it's elastic limit (as Thomas Young would have written 
) but it's not the case for all those people who have booked and paid deposits for next summer's holiday and for evidence all you have to do is look at the full days and lows at various sites?
Posted on 28/11/2022 09:53 byI would find it hard to believe that the technical team had not voiced their misgivings about the system on the lead up to launch? Could warning bells have not been heard to have a backup plan to at least keep the customers booking and their good will, while it was re-tested and ironed out behind closed doors? The whole saga from rolling out e-learning to the front of business Site Staff whilst they are still trying to do their site work, including introducing and implementing a rigid approach to the 1pm arrival rule, is ludicrous! I can see they’ll have lost a decent number of staff who believe the pay does not reflect the stress the club have caused and lost a lot of experienced staff 😬 The club needs to change those decision makers for ones who actually understand the business as a whole 🙄
Posted on 28/11/2022 10:32
LinkedIn website gives a lot of background information about many of the latest directors ,and by looking at it you will see why this club has the problems that some site staff advise there is now two clubs the one at EGH in their own world and the real CAMC at site level where site managers are trying to run the real club against all the odds
Posted on 28/11/2022 10:24 by TammygirlJust done my first booking on the new system.
No problem at all, I used the map, I'm on an Android phone while OH is driving through the middle of France.
1 night booked, no issues, paid in full on CC all went through very smoothly. 😊
Posted on 28/11/2022 10:35 by JVB66Thats what has been said if you know what site and what dates it usuall works but do not try anything else
Posted on 28/11/2022 10:09 by JVB66Not at this time are they more complicated surely
If they start charging for UK site booking phone call it will mean even less pitch bookings
Never has the finance director spoken such true words at the AGM as "Dark Clouds Are Gathering"
Posted on 28/11/2022 10:52
JVB
Not saying it will happen but just thinking that if phone lines become overrun with people trying to book sites when they should be using the online system you could perhaps see the Club taking some action to relieve the pressure on their telephone systems. What they won't be doing is adding more staff?
David
Posted on 28/11/2022 10:41 by eurortravellerYou mean like booking a train ticket when you don’t know where you want to go or when. Hard to provide for people like that.
Posted on 28/11/2022 10:52 by DavidKlyneJVB
Not saying it will happen but just thinking that if phone lines become overrun with people trying to book sites when they should be using the online system you could perhaps see the Club taking some action to relieve the pressure on their telephone systems. What they won't be doing is adding more staff?
David
Posted on 28/11/2022 10:59
It seems there already is more than one call centre as when I phoned to alter a booking because it kept failing trying on line a Scots woman answered the phone as it was raining at the time I asked if was raining down there meaning EGH , she then told me she was based in Glasgow with several others
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