The Good, The Bad and the Down Right Nasty

“Hire for attitude then you can always train for skills” is the best rule for selecting staff for customer facing jobs .

Why do folk(Merlin) never actually name the names of these bad attitude folk, that way we’d all know who they are. A warden don’t really cover it tbh🤷🏻‍♂️

This has been on Facebook as well. I do tend to take such stories with a small pinch of salt as we only hear the story from one side and logically I can't see why someone in reception would react in that way, is there more of the story we are not being told? I would have thought the normal protocol would be for the people arriving late to ring the site staff? Whenever I have arrived late at a Club site the normal procedure seems to be that the site staff ask for your membership card and let you go off and find your pitch with instructions to return in the morning to sort the payment out. I can't imagine any warden wanting a unit parked in front of reception until 1.00pm the following day?

David

When reading such posts(I note there are others who question?it) is the same as noted on bad?  site reviews ,as many are from those,, who have normally caused the problems in the fist place,and been advised by site staff

It is the same when reading some comments in the book on sites those with a complaint never sign it or have asked or spoken to site staff about their normally self inflicted problem

But then in any customer facing organisations that employ hundreds of staff as noted on here everyone can be on an off day

As in many organisations it is to protect staff from verbal abuse that so many customer facing staff these days are subject to

As can be seen in many establishments that have notices advising of the consequence of 

I can understand not naming them here due to the T&Cs but I see no reason not to on a forum that falls outside of CAMC's jurisdiction.

I'd love to hear the warden's side of the story as there's always more to these things.