Smart Metering Trial

Of course you're right, things move on...but looking at the club's demographic it's likely a fairly high proportion might not have the confidence we take for granted.

if they 'need help' as part of the arrival/pitching process it's unlikely to be offered by the staff who will have been 'freed up to perform other tasks' and surely it can't be a 'helpline'?

rolling out a new system (or trial while that system is in that state) requires a real commitment to support for those new users....been there, done that many times.

whilst the trial is localised to a couple of (low volume?) sites, staff may have the time to get folk up and running but a full scale roll out is a different matter and dumping something new into members laps without sufficient real hands on support is not the same thing.

I hope the trial goes well, I hope any roll out goes well, but things don't happen smoothly on their own without much forethought and support.

I won't be using the new system myself but am interested in the technology and the process but having used simpler systems in many places I wonder if there is a large hammer and a small nut in play?

BB, you’re getting quite excited about something that is only early stages of a trial. You don’t know what factors CAMC have considered and I certainly don’t. Might it not be best to await feedback from users, or even try it for yourself?

You wanted metering to give you the non EHU option and now CAMC are working towards that but seem to be in a lose/lose situation with you. 😕

the papers are full of articles about folk not being able to work smart phone based parking meter apps...

I don't think full is true at all. I've not seen papers full of such stories, perhaps one here and there but that's newspapers, they will focus on the stories that makes headlines rather than the majority of such folk that just use smartphone and the rest of the tech quite well indeed.

But even so rather than using these folk in these full articles to base what happens on club sites the important question is:

How many of these folk not being able to work smart phones are actually towing/driving MHs and then going to a club site.

I wouldn't extrapolate the folks in the articles to those on club sites, what I see is on club sites is people on phones, using laptops and computers and in the offices I've been in all showing their membescard through their phones, and well as many having already paid before arrival. If they can do that then they can cope with what's required here.

I would leave it to those that actually use club sites and those in the trial.

 

+1, especially as BB isn't going to use club sites anymore? 

I’d forgotten that. It does put rather a different light on things🤷🏻‍♂️

As a person who would have doggedly stuck with my trusty horse and cart long after cars with infernal combustion engines were introduced .How will a 'non Smart phone carrying '  Member Get their EHU when they get onto site ? Remembering that I STILL have to show Members  how to 'twist turn' their EHU plugs to turn on power???

Methinks they are 'assuming'  too much.

 

 

 

 

 

 

Wyatts Covert might be a small site but it's certainly not low volume, quite the opposite in fact.

JK

 

The user and all related content has been Deleted User

Those who struggle with technology are most likely the older generation. They probably won't have more than 10 years left in their touring days anyway so the Club cannot afford to be held back by them and their perceived lack of smart phones etc. 

Most elderly people I know are very up to date with facebook/whatsapp etc.

Surely that’s what the trial is setting out to establish. If there are a lot who can’t cope and the site managers have to sort out the connection of services for them, then clearly some sort of rethink will be required. However, personally  I don’t think that will be the case. I suspect the number who can’t sort it out will be very small indeed. 
I’ve always found members on site very willing to offer help / advice if folk are experiencing difficulty, as am I. Therefore even where difficulties are experienced, these can most likely be sorted out in that manner.

Oh I find it’s fairly easy to get caught out by the twist and turn EHU plugs, now so many have been replaced. I was wondering why I wasn’t getting any power a while back, only to realise it was the twist variety.