Smart Metering Trial

"Sounds like you HAVE to have a smart phone"

or something that connects to the interweb, Oh! and a degree in computer technology to work out how to put it all together just to get  some electricity for a few days of relaxation.

much simpler systems around

e.g. purchase plastic card at check in, e.g. £5 plug into EHU on pitch, meter shows you how much you have used, when you leave you can take card with you if there is credit remaining and you are going to return, or you can be very neighbourly and leave for next user.

check in select EHU pitch when you arrive on pitch plug in, meter in office clicks into life, when you leave meter stops when you unplug, when you check out simple process to pull up pitch number and pay what is owning, receptionist gives you print out of usage.

there are many others and of course no matter which system is in use there are going to be pitfalls which could mean you are withouth lecce until the office opens etc, but can you imagine the chaos on a site say Friday 1700 hrs lots of arrivals and the internet is down

Rufs, I would assume the site office has a hotline to the service supplier...surely the club wouldn't set up something so hands off that the poor old end user has to get involved with a 'helpline'?👎👎👎

agreed, we've all used similar simple services to the one you describe but the club's staffing regime (and it's seeming determination to get staff 'doing other things') simply doesn't allow the sort of 08:00 till 22:00 office service that we are used to and is a requirement of the full customer facing world you mention.

 

YT For someone less confident with smartphones, using the CCP computer at the entry, to either pay or put money on your card is not going to be any easier.

Back with the CAMC

As to not having / or want one, times are changing and the vast majority of the population now own a smart phone. Plus if you don’t  a pad or laptop can also be used on the site WiFi. Also if the trial showed the need a terminal could be provide in the information room
It’s a bit like BT they sent me an email yesterday. Your phone line will be going internet based. Oh by the way if your burglar alarm uses the phone that probably won’t work and if you have a power cut use your mobile in an emergency if you can get a signal. Time can’t stand still we just have to adapt.

'For someone less confident with smartphones, using the CCP computer at the entry, to either pay or put money on your card is not going to be any easier.'

Well I managed to use the CCP system and got into the site and my OH reckons I can't even use a normal uk car park payment station🙂

of course things are changing and technology moves on, we could all name situations where a change has caused a problem....alarms (burglar and personal) are potentially subject to problems when the national phone system does completely digital....

however, the club had decided on system where every user has to have their own interface to it...the papers are full of articles about folk not being able to work smart phone based parking meter apps in towns and as a result are becoming more isolated. These folk may not be comfortable even with a 'terminal in the information room'...

still, this will all be the subject of the next 'you asked....we did' article in the club mag where we will all be told what a success the new system is....just like the last system implementation perhaps?

 

“however, the club had decided on system….”

No, they are trialling it. The outcome of the trial will be a basis for decisions.

however, the club had decided on system where every user has to have their own interface to it...the papers are full of articles about folk not being able to work smart phone based parking meter apps in towns and as a result are becoming more isolated. These folk may not be comfortable even with a 'terminal in the information room'...

That’s been going on throughout history. There were folk who thought the telephone an abomination and why do we need these new fangled horseless carriages when we have a perfectly good horse. Time and progress can’t stand still. All we can do is try and help those who find the change difficult through it.

...but how many system types are they trialling? One, five...over what period?

the only one in the frame at the moment is the one in play currently...should this prove not to be the one they go for then it will be a fair while before they get something else planned and under way.

the club have obviously worked with 'interested parties' and suppliers up front to come up with something they feel could be offered to members, provided any bumps get ironed out...something not too far away from what the club would like.

they certainly haven't put together several options to let customers try and give their feedback on which they feel works best.

if the trial 'goes well' this is what we will will get, perhaps with a tweak or two, if not then it'll be back to square one until they come up with something else.

as members don't know what the 'success criteria' are the club will be able to deem it worthy or otherwise without members placing their objective views against those..

there might be a clinic or similar after the 'trial' but I doubt that will encompass many...

I agree that an App would be much easier but I suspect that will only come about when/if the Club decide to continue with metering across the network? Is the second site in the trial also going to use the same system as the first, or will it be a different supplier? 

David

The user and all related content has been Deleted User

Quite frankly, the Club and technology don’t mix.