Smart Metering Trial

KieranBSMM replied on 05/04/2023 16:17

KieranBSMM

Posted on 05/04/2023 16:17

Exciting News! At Wyatts Covert Club Campsite we’re trialling Smart Metering, which means you will only pay for the amount of electricity you use during your stay.

The price quoted for bookings at this campsite excludes electricity (with campsite fees reduced accordingly) and we will only charge you for the precise amount of electricity you use during your stay.

This is something many members have been asking for and we’re really pleased to be able to trial it this year! Find out more at https://www.caravanclub.co.uk/smartmetering/

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567 replies

JollyKernow replied on 02/07/2023 11:40

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JollyKernow

Motorhomer

Posted on 02/07/2023 11:01 by rayjsj

As a person who would have doggedly stuck with my trusty horse and cart long after cars with infernal combustion engines were introduced .How will a 'non Smart phone carrying ' Member Get their EHU when they get onto site ? Remembering that I STILL have to show Members how to 'twist turn' their EHU plugs to turn on power???

Methinks they are 'assuming' too much.

Posted on 02/07/2023 11:40

Can I ask what device you are using to post on this forum?

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Rocky 2 buckets replied on 02/07/2023 11:41

Rocky 2 buckets

Posted on 02/07/2023 10:28 by

If the job is being done correctly there should have been many iteration prior to the system going to an expensive live trial. Difficulties, such as internet access for whatever reason, should have been identified and eliminated long beforehand. I think you are looking through rose coloured specs.

Posted on 02/07/2023 11:41

Rose coloured specs-me?😂😂. I based my post on common sense & experience in a wider field rather than just one trial👍🏻. I prefer to see results after a trial period, proof of success or failure. When Bezos & Musk was setting up day trips to space I remember folk bad mouthing it as stupid, it won’t work, who will pay?-it wasn’t stupid, it did work, it has paid. I waited for the trial period to end before deciding.

*Patience isn’t the ability to wait but the ability to keep a good attitude whilst waiting👍🏻

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GEandGJE replied on 02/07/2023 12:16

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GEandGJE

Motorhomer

Posted on 02/07/2023 09:36 by young thomas

Rufs, I would assume the site office has a hotline to the service supplier...surely the club wouldn't set up something so hands off that the poor old end user has to get involved with a 'helpline'?👎👎👎

agreed, we've all used similar simple services to the one you describe but the club's staffing regime (and it's seeming determination to get staff 'doing other things') simply doesn't allow the sort of 08:00 till 22:00 office service that we are used to and is a requirement of the full customer facing world you mention.

Posted on 02/07/2023 12:16

Not a wise thing to do in making an assumption when you have had no input into setting up the trial and it's objectives. If you want to make observations on how you would manage an EHU Metering Trial then that is different. Just my thoughts and happy for you to agree or not.

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replied on 02/07/2023 12:22

Posted on 02/07/2023 11:30 by MikeyA

Those who struggle with technology are most likely the older generation. They probably won't have more than 10 years left in their touring days anyway so the Club cannot afford to be held back by them and their perceived lack of smart phones etc.

Most elderly people I know are very up to date with facebook/whatsapp etc.

Posted on 02/07/2023 12:22

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Hja replied on 02/07/2023 13:23

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Hja

Posted on 02/07/2023 10:45 by Cornersteady

the papers are full of articles about folk not being able to work smart phone based parking meter apps...

I don't think full is true at all. I've not seen papers full of such stories, perhaps one here and there but that's newspapers, they will focus on the stories that makes headlines rather than the majority of such folk that just use smartphone and the rest of the tech quite well indeed.

But even so rather than using these folk in these full articles to base what happens on club sites the important question is:

How many of these folk not being able to work smart phones are actually towing/driving MHs and then going to a club site.

I wouldn't extrapolate the folks in the articles to those on club sites, what I see is on club sites is people on phones, using laptops and computers and in the offices I've been in all showing their membescard through their phones, and well as many having already paid before arrival. If they can do that then they can cope with what's required here.

I would leave it to those that actually use club sites and those in the trial.

Posted on 02/07/2023 13:23

Can’t use a smart phone? My OH for one. Fine on his Mac pc at home, but if takes a lap top away invariably has some issue connecting to internet.

As Age UK have said many older people are not good with mobile technology like phones. Key boards too small, screens too small.

Goldie146 replied on 02/07/2023 13:36

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Goldie146

Caravanner

Posted on 02/07/2023 13:36

I think I read somewhere (probably on this website) that the second trial would be using a different system.

replied on 02/07/2023 13:55

Posted on 02/07/2023 13:55

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Cornersteady replied on 02/07/2023 14:04

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Cornersteady

Caravanner

Posted on 02/07/2023 13:23 by Hja

Can’t use a smart phone? My OH for one. Fine on his Mac pc at home, but if takes a lap top away invariably has some issue connecting to internet.

As Age UK have said many older people are not good with mobile technology like phones. Key boards too small, screens too small.

Posted on 02/07/2023 14:04

The connection issues (I've never been troubled) are irrelevant as they will be there no matter what device one uses to access the internet while away from home.

The smart phone angle is a red herring in this case anyway, as other devices (with larger screens) can be used in this trial and used at home before travelling, just like booking a club site really.

And many? Depends on what definition of many and how many of those many will be using club sites?

But again I don't perceive there will be problem for most, no matter what the age, but the trial will show that one way or the other.

DavidKlyne replied on 02/07/2023 14:17

Moderator

DavidKlyne

Motorhomer

Posted on 02/07/2023 10:45 by Cornersteady

the papers are full of articles about folk not being able to work smart phone based parking meter apps...

I don't think full is true at all. I've not seen papers full of such stories, perhaps one here and there but that's newspapers, they will focus on the stories that makes headlines rather than the majority of such folk that just use smartphone and the rest of the tech quite well indeed.

But even so rather than using these folk in these full articles to base what happens on club sites the important question is:

How many of these folk not being able to work smart phones are actually towing/driving MHs and then going to a club site.

I wouldn't extrapolate the folks in the articles to those on club sites, what I see is on club sites is people on phones, using laptops and computers and in the offices I've been in all showing their membescard through their phones, and well as many having already paid before arrival. If they can do that then they can cope with what's required here.

I would leave it to those that actually use club sites and those in the trial.

Posted on 02/07/2023 14:17

There are certain parts of the printed press and I suppose I would have to add some YouTube Channels that see any move forward as a negative rather than a positive. Its the same when you can no longer pay for something in cash but did those same channels during COVID complain when when it was suggested we avoided using cash as a means of infection control? There will always be a small percentage of the population that can't handle technology but I suspect that percentage is getting smaller every year. As CS suggests there will be an even smaller percentage of Club members in that category. The proof of that is surely that the majority of members interact with the online booking system and how far is that removed from using a smart phone? As the years go by those that can't cope with technology will become smaller and surely the Club has to plan for the future?

David

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