Posted on 20/03/2023 18:56
Just read a review of Wirral CP site that mentions that the wardens are no longer able to sell basic goods from the reception. They told the reviewer that it was a H.O. management decision.
Is this a regular occurrence elsewhere as I've not seen it mentioned before and not being a regular attendee on club sites would not have come across it?
Should imagine it would affect some members more than others.
3 people like this
Posted on 01/04/2023 06:33 by Rocky 2 bucketsYou’ve most probably answered the conundrum right there-‘affect those very same customers they rely on’. They probably don’t rely on a few disaffected customers on a lightly used forum. I’m thinking CT doesn’t really figure in the big scheme moving forward. The 21st century leisure industry is bogged down by 20th century users harking back to Billy Butlins & Fred Pontin days of smiles, hand shakes & personal service. Some industry leaders left the 20th century whilst still in it, CAMC are late to the party. I read this recently & it makes a lot of sense however harsh it seems.
Posted on 01/04/2023 08:47
Just to point out Rocky that my post and Wherenext's post were based on CAMC customer reviews not "disaffected" forum comments. If customers are disappointed to find that changes have been made to services without prior warning or knowledge and information is withheld it reflects on CAMC attitudes towards it's customers. With prices going up and services going down people on the forum can at least exchange information on the subject.
On a recent site visit we found the services of a shop was still being provided and also on a private site there was provision. The picture is varied and many appreciate these offerings. If CAMC has discouraged these activities then I think it should be formally announced to the membership.
I note the IT effort put into the April 1st joke! How about some effort in considering the membership generally?!
4 people like this
Posted on 01/04/2023 08:47 by brueJust to point out Rocky that my post and Wherenext's post were based on CAMC customer reviews not "disaffected" forum comments. If customers are disappointed to find that changes have been made to services without prior warning or knowledge and information is withheld it reflects on CAMC attitudes towards it's customers. With prices going up and services going down people on the forum can at least exchange information on the subject.
On a recent site visit we found the services of a shop was still being provided and also on a private site there was provision. The picture is varied and many appreciate these offerings. If CAMC has discouraged these activities then I think it should be formally announced to the membership.
I note the IT effort put into the April 1st joke! How about some effort in considering the membership generally?!
Posted on 01/04/2023 09:01
My post was freestanding alluding to no one👍🏻. It is a drum I’ve been beating since forever. I use every option available for the different options I enjoy-from on wheels to modern canvas. I’m off grid thanks to my use of solar generators rather than hook up so my options are many. The ones I’ve got the most from are 21st century forward looking companies(options)😊
Posted on 01/04/2023 09:09
Brue, where has it been stated anywhere that the club has discouraged staff to have their own shop? You've just mentioned in the same post that there was a shop at the club site you visited. Not sure what bearing a private site with a shop has.
Just my opinion but out of 388,000 families currently in the club and membership retention close to 90% how many of those have the same opinion regarding your last sentence. A few hundred in the scheme of things.
Just back on shops, there's a small group of 30 colleagues who for this year have decided (their choice remember, not the clubs) to not have a shop. They are all asking people for feedback regarding said shop. So far after 2 weeks over 30 sites only 4 people have had a negative comment. That will obviously change during the year but it will be useful feedback.
JK
4 people like this
Posted on 01/04/2023 10:09
Most folk like rules as they are seen as a level playing field that engender fairness. Louche attitudes to rules are the enablers of the-‘1300hrs arrivals only’ rule, then some folk rock up at 1200hrs to gain an advantage. A perfect world would be so rules are never needed. The world is full of folk who are not perfect-that is most of us🤷🏻♂️
3 people like this
Posted on 01/04/2023 19:14
As ever it comes back to the old saying of "if you don’t like the rules, don’t join the club". Literally, in this case. Equally, if someone joins CAMC, they should abide by the rules they've agreed to which are there for the benefit of all. Every site and every club has rules so, if someone is unhappy with one particular business, move on. Life really is too short to dwell on things we're not happy with when there are plenty of other choices.
On the subject of shops, I don’t blame the site staff at all for opting out. It could be said that CAMC as a business should operate the shops but they don’t so that’s all there is to it. Instead, we have the chance to help local businesses by boosting their trade.
Wherenext
Campervanner