New Site Booking System

DavidKlyne replied on 25/11/2021 11:54

Posted on 25/11/2021 11:54

The Club have released more details of the new Booking System here 

There are still finer details still to be arrived but the link (thanks Harry) sets out how the new system will work.

I have closed the previous thread on when we will get details of the new booking system and opened this one to allow comments specifically on the new system rather than discussing what they might be.

David

SteveL replied on 30/11/2021 09:20

Posted on 30/11/2021 09:01 by young thomas

compass362 wrote...

"To be completely honest when ever we've booked our stays on CMC sites in the past I tended to book a 2 week block , then adjust which week we actually go depending on circumstances, with the new booking system coming next year obviously that'll stop that."

...and this is no different to the example I quoted where I had booked two weeks and ended up taking one...perfectly allowable, the T/C allow for this flexibility..

in the new system, the flexibility could remain by just changing the 'decision' period to 21 days rather than 72 hours.......unwanted stock goes back into the system 18 days sooner thus giving a wider audience a realistic chance of making use of it.

only with a tougher stance on 'refundable' deposits and the period these may/will be allowed, will anything be changed from my example....

other than a massive/expensive system change to collect and then hand back deposits to folk who book miles in advance and then 'tweak' their dates closer to the time...

Posted on 30/11/2021 09:20

I think the difference will probably be in the difficulty. I think it unlikely there will be anymore just picking up the pad and amending dates, either taking them off as in compasses case, or adding them on, as we occasionally do. I suspect it will be a phone call with multiple recorded announcements and button presses before you get put in a 10 minute or more queue.☚ī¸

young thomas replied on 30/11/2021 09:45

Posted on 30/11/2021 09:45

Steve, you may be right...but the club has invested in a pretty good app that allows us to simply make our bookings, I doubt we will all be directed to a new website or a new app.

it's likely the app will be tweaked to choke any naughtiness but will surely be there to make bookings as we do now..

whenever anyone in CT mentions some change where additional folk are involved the cry is extra cost...dearer pitches..

surely the club won't be ramping up the call centre to take calls from folk who have been able to do the same thing on their iPad..?

the industry is moving away from folk ' ringing up' where possible...as long as the rules are understood vis a vis cancellations, why not let us do it ourselves.. 

Arch replied on 30/11/2021 10:02

Posted on 30/11/2021 10:02

If not paying a deposit and making it easy for people to cancel has caused so many issues resulting in unused pitches I have not seen any evidence of this, everywhere we've been these last few years it seems as soon as a pitch comes free it is taken the same day, I really don't believe the deposit will result in more pitches being available, the club has investigated this in the past and concluded the cost of administration outweighs the benifit, the clubs flexibility is what makes it so attractive to the majority, why haven't we had a vote it is supposed to be a members club.

peedee replied on 30/11/2021 10:26

Posted on 30/11/2021 10:26

My opinion is that this is commerce driven as it makes good business sense to have money rolling in by way of deposits. It's what the rest of the industry does.

TW, It also has to be a factor, no business is going to undertake a task which is going to be detreimental to them. If the C&CC bottom line is anything to go by the C&MC is heading towards increased profitability.

FYI in trying to find where I read about thousands of cancellations (not so far sucessful) at least three of the past four monthly magazines have mentioned cancellations as a  factor under consideration.

peedee

SteveL replied on 30/11/2021 10:29

Posted on 30/11/2021 10:02 by Arch

If not paying a deposit and making it easy for people to cancel has caused so many issues resulting in unused pitches I have not seen any evidence of this, everywhere we've been these last few years it seems as soon as a pitch comes free it is taken the same day, I really don't believe the deposit will result in more pitches being available, the club has investigated this in the past and concluded the cost of administration outweighs the benifit, the clubs flexibility is what makes it so attractive to the majority, why haven't we had a vote it is supposed to be a members club.

Posted on 30/11/2021 10:29

The club state:

 The Club regularly evaluate payment terms and conditions to ensure they remain beneficial to both the Club and it's members. In recent months, we've seen bookings for our campsites increase significantly and that has resulted in some frustrations from members when searching for an available pitch. Introducing a deposit system will reduce speculative bookings, freeing up availability for all members as a whole, as well as giving you all more choice.

From that the primary driver would seem to be to make the booking system fairer for all, rather than reducing the number of unused pitches. I would agree, except perhaps on a very bad weather weekend, it won’t be an issue as they get rebooked. 

Arch replied on 30/11/2021 10:58

Posted on 30/11/2021 10:58

Or it could be that as the club says bookings have increased significantly that is causing the frustration of pitches not available, from our experience the last 2 years sites have been extremely busy resulting in any spare space seemingly turned into a pitch.

I think the club needs to put more effort into providing more spacious fit for purpose sites and pitches at a reasonable cost, it's becoming more and more like a commercial business, its supposed to be a not for profit for the members club.

JVB66 replied on 30/11/2021 11:27

Posted on 30/11/2021 10:27 by peedee

why haven't we had a vote it is supposed to be a members club.

Would that not be like asking turkeys to vote for Christmas?

peedee

Posted on 30/11/2021 11:27

In other word you are saying  vast majority would vote no for what the minority have been vocal aboutcool

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