New Site Booking System

DavidKlyne replied on 25/11/2021 11:54

Posted on 25/11/2021 11:54

The Club have released more details of the new Booking System here 

There are still finer details still to be arrived but the link (thanks Harry) sets out how the new system will work.

I have closed the previous thread on when we will get details of the new booking system and opened this one to allow comments specifically on the new system rather than discussing what they might be.

David

Takethedogalong replied on 30/11/2021 11:46

Posted on 30/11/2021 11:46

Another nine vacancies/jobs advertised for HQ at the moment, most in the marketing sphere. The “Club” is definitely ramping up its earning potential. A number of these are support for more senior positions allied to making the most of potential and selling. Cant be far off some twenty new/vacant posts advertised in last three months. Big changes are definitely ongoing. I think the Club has seen its new market during the last 18 months, and is going all out to get its share. Some Members will embrace the new, others will ride but kicking and spluttering in protest........🎢 

Takethedogalong replied on 30/11/2021 11:48

Posted on 30/11/2021 10:27 by peedee

why haven't we had a vote it is supposed to be a members club.

Would that not be like asking turkeys to vote for Christmas?

peedee

Posted on 30/11/2021 11:48

I know lots of Turkeys that vote for Christmas😁🤪

JollyKernow replied on 30/11/2021 11:50

Posted on 30/11/2021 10:58 by Arch

Or it could be that as the club says bookings have increased significantly that is causing the frustration of pitches not available, from our experience the last 2 years sites have been extremely busy resulting in any spare space seemingly turned into a pitch.

I think the club needs to put more effort into providing more spacious fit for purpose sites and pitches at a reasonable cost, it's becoming more and more like a commercial business, its supposed to be a not for profit for the members club.

Posted on 30/11/2021 11:50

"seemingly turned into a pitch" Electric bollards don't grow out of the ground!!! Planning permission has to be sought for any changes to a site.

So, I've visited 6 sites on my rest days this summer, 3 of those sites have reduced their pitch numbers. On my site the pitch capacity has been reduced by 13 in the last 5 years.

As a member you will know that any profits are ploughed back into the network. Would you prefer no profits and the club stand still and probably expire?

JK

peedee replied on 30/11/2021 12:03

Posted on 30/11/2021 11:27 by JVB66

In other word you are saying  vast majority would vote no for what the minority have been vocal aboutcool

Posted on 30/11/2021 12:03

NO, I would expect a majority but not vastly. It was nice while it lasted but the writing was on the wall the day the Club introduce the rolling system allowing bookings up to a year in advance.

peedee

DavidKlyne replied on 30/11/2021 12:56

Posted on 30/11/2021 12:56

Peedee said:- FYI in trying to find where I read about thousands of cancellations (not so far sucessful) at least three of the past four monthly magazines have mentioned cancellations as a factor under consideration.

Having read the magazine article today the main reason given for the change in booking procedure, as far as deposits are concerned, is to discourage speculative bookings. Now surely if a stay on site is booked, even a year ahead, and that booking is taken up it is not a speculative booking? However if a site stay is booked and then cancelled (other than perhaps for an emergency) they must be categorising that as a speculative booking so the change seems to be all about cancellations even if you don't mention the word specifically? 

David

Tinwheeler replied on 30/11/2021 13:07

Posted on 30/11/2021 10:26 by peedee

My opinion is that this is commerce driven as it makes good business sense to have money rolling in by way of deposits. It's what the rest of the industry does.

TW, It also has to be a factor, no business is going to undertake a task which is going to be detreimental to them. If the C&CC bottom line is anything to go by the C&MC is heading towards increased profitability.

FYI in trying to find where I read about thousands of cancellations (not so far sucessful) at least three of the past four monthly magazines have mentioned cancellations as a  factor under consideration.

peedee

Posted on 30/11/2021 13:07

Whatever way we look at this, the story coming from the club of it being about giving us what we want is misleading and far from the whole story. 

Whether it be about cancellations or purely financially motivated, the club does us a disservice by not being open and honest. Why fudge the issue?

I'm not bothered about the changes but I don’t like being treated like a mushroom.

Tinwheeler replied on 30/11/2021 13:16

Posted on 30/11/2021 10:02 by Arch

If not paying a deposit and making it easy for people to cancel has caused so many issues resulting in unused pitches I have not seen any evidence of this, everywhere we've been these last few years it seems as soon as a pitch comes free it is taken the same day, I really don't believe the deposit will result in more pitches being available, the club has investigated this in the past and concluded the cost of administration outweighs the benifit, the clubs flexibility is what makes it so attractive to the majority, why haven't we had a vote it is supposed to be a members club.

Posted on 30/11/2021 13:16

A vote - why? We have an elected council to represent the membership so there is no need to ask each and every one of us.

What you suggest is akin to our Councils or Govt holding referendums each time there is a proposal for change. The elected Councillors and MPs make decisions on our behalf.

young thomas replied on 30/11/2021 13:20

Posted on 30/11/2021 12:56 by DavidKlyne

Peedee said:- FYI in trying to find where I read about thousands of cancellations (not so far sucessful) at least three of the past four monthly magazines have mentioned cancellations as a factor under consideration.

Having read the magazine article today the main reason given for the change in booking procedure, as far as deposits are concerned, is to discourage speculative bookings. Now surely if a stay on site is booked, even a year ahead, and that booking is taken up it is not a speculative booking? However if a site stay is booked and then cancelled (other than perhaps for an emergency) they must be categorising that as a speculative booking so the change seems to be all about cancellations even if you don't mention the word specifically? 

David

Posted on 30/11/2021 13:20

With a 'generous', 'flexible' and 'no penalty' system like the current one, CC must surely expect many cancellations...even if some of those are not as a result of a speculative booking.

as the club has no way of understanding/measuring why bookings get cancelled it can only be, as stated, about the numbers..

they have tied this thought to the many complaints about 'not getting a pitch' and tied the two together, a fait à complis...

what we will get is a not so generous, less flexible, possibly some penalty system that many will undoubtedly hate.

the bottom line, as stated many, many times is that we have too many folk chasing too few pitches.

simply by extending the valid cancellation period out to 21 days, some of those (perhaps vocal ones...) who find it hard to take them up at short notice might have got a better deal on grabbing those missing days.

certainly something that could have been tried before going to the vast expense of 'all change'...

the new system is, we are told, based on the European booking system which has been running successfully for a while...however, the nature of booking a ferry crossing and/or a few weeks in the sun doesn't depend on grabbing an extra day or so from someone else's cancellations.

compass362 replied on 30/11/2021 13:27

Posted on 29/11/2021 21:37 by nelliethehooker

To be completely honest when ever we've booked our stays on CMC sites in the past I tended to book a 2 week block , then adjust which week we actually go depending on circumstances, with the new booking system coming next year obviously that'll stop that.

Why should that be the case, compass? Surely your deposit for 2 weeks will be much less than the full price of a single week, and provided you cancel your other week before the 72 hrs or whatever time HO choose to impose you can carry on as you have done before. Not that I'm condoning your previous actions.

Posted on 30/11/2021 13:27

I honestly hadn't thought about the current 72 hour cancellation period still being used in the new booking system to come, there as been some speculation that could well change to a longer period perhaps 21 days.

Indeed if it were to still be within the new system T&C we would continue to do as before, but with either a refunded deposit or a deposit transfer to another booking. 

It all depends on CMC T&C's, I won't hold my breath till they are printed in black and white. 

We are ccc members too, where we find their bookings deposits transfer if you cancel or amend dates really easy to do, until we see which way the CMC jump regards deposits refund/transfers they probably won't get any of our bookings next year.

We'll stick with cls/cs's & independent sites we can trust to be responsible & honest on deposits we pay upfront. 

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