New Booking System

We had a pow wow in a members motor caravan last night several if us that is and three things were agreed on the booking system is crap and definitely not user friendly

Use the EGH call centre when possible to book (they may get better results) only book the day before travel 

And if a need to get a tour together only booke one person to save money on deposits and sort add person/s on arriving at sites 

And even better use alternative companies sites as they may well be cheaper than the cc dash for cash to the detriment of long time members

We are having as little contact with anything CAMC run as possible this tour. Avoiding the bookings site, the App, the Live Chat, the Central booking system, the lot. We are using searchforsites and CL Bookings App, far less stressful and time consuming.

It’s the way forward. 👍

And still not paid a single penny up front👍👍

There are lots of CLs on the CL Booking app which require deposits and full payments. It's a very good app but there's no guarantee of not paying up front on some CLs, personally it doesn't matter we choose on the basis of where we want to be. The same with CAMC sites. I found booking a CAMC stop over worked well, apart from the now sorted banking error. On the same trip I've had to pay upfront for a CL but it was important that we could use that particular one, we could even choose our pitch. Swings and roundabouts but some like us need to fix the places we want to be in advance. For others there are ways to lessen the financial impact by leaving everything till the last minute.

https://www.caravanclub.co.uk/booking-terms-and-conditions/

I have a highly regarded and very popular farm based campsite nearby - now with 35 pitches it grew from a CS and their review scores are high.

Their terms are £50 on a bank card to make a booking, full payment taken from that card  two weeks before arrival, no refunds or amendments after that date.

The CAMC terms on the other hand seem quite generous by comparison.

Well, that sounds like one Cornish site to avoid!

As I've said before, most people aren't complaining about the booking T&C's but about the atrocious booking system.

Agree Brue, a lot of the CL Bookings CLs have their own website and automated booking. It’s actually the first time we have used a site off here, (have used some of the CLs prior to its set up). Just dropped on one perfect for our meander home, but I did it the old fashioned way, via the phone. We could pay before arrival, but will hand over the cash instead. We don’t usually carry cash, but I got some in Orford for things like roadside jam and chutney, fruit and veg purchases. The churches around here are well organised, you can donate/buy things via a card machine😁

There seems to be a mix of complaints, some are about using the booking site and some are about deposits, or both. I think the booking site has improved a little and also the main web site has updates (a pity they don't link) but there's not much that can be done about deposits except take up the suggestions about booking late etc. and read the T&Cs too. 

I had a read through the T&Cs via your link thanks Brue. I suspect there will be a number of elements that catch folks out if they haven’t read them, mainly around leaving early, and swopping pitch surface. Notice there is no refund if you initially book a HS, but then swop to grass, or at least that’s how I read it. The Club will add on a HS supplement though if you swop the other way, grass to HS.  Plenty of we reserve the right to alter prices information as well.

Been on this morning to try to book a week at Knaresborough. First of all told the Saturday was not available, when it quite clearly was. Next the ordeal of putting in the car length, d.o.b. etc. Some of this concerns me as a hacker will not only have your cc no. but other relevant useful details.

Then, just when you think its safe to go back in the water the confirmation comes, with a completely different car registration no. shown as ours. I may be in my dotage but even I don't completely mistype 7 digits! My husband looked on a website and it turns out to be someones motorhome.

Have e-mailed the club (again) and now they have 10 days to answer by which time I will have rocked up at the site, and wonder whether this is going to be an issue on arrival.

I would not pay whoever has designed it in washers.