Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 06/10/2022 18:11
Ihave just spent an hour on mobile and then laptop trying to book nights away and it is to put it mildly a pain i booked it went to pay and it came up with an error ring the center tried that with the number it gave and it came to menu of ferry line or another option. and all our details vehicle ,van and who we are are on our profiles but to have to type them in talk about going around the bushes it was alot easier with the old set up so as someone else has said why change sommat that ain,t broken, come on guys use the old system and tag payment onto it
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Posted on 06/10/2022 18:36
A sign of the times :-
With the rolling year booking system in place and no deposits I would, by now , have about 5 bookings made for 2023 most of which with a few minor changes on date I would have fulfilled.
In the new deposit system - bookings for 2023 - one.
Just hoping for a lot of late availability next year.
Posted on 06/10/2022 16:25 by MikenbikeThis was my workaround this afternoon:-
Navigate to "my bookings", "upcoming bookings", "view booking", then on the right hand edge of the webpage there's an "Amend Outfit" link.
From there I was able to amend the random incorrect registration/ make/ model details they had assigned me.
If nothing else, doing this might ensure a smoother booking in at the campsite.
It has resulted in them sending me a fresh email with the correct booking details now shown.
Posted on 06/10/2022 01:15 by MikenbikeBe advised, this new system isn't even safeguarding our personal data properly.
I have just received a booking confirmation by email, with a PDF attachment quoting somebody else's registration number.
It states that I am arriving by motorhome (correct), but the registration number quoted belongs to somebody else (it's actually assigned to somebody's - presumably another member's - white Jaguar XF). Oh, and I'll apparently be towing a caravan... Which is news to me, because we don't own a caravan.
I emailed straight back to point out this troubling turn of events - leaking personal data between members' records is a serious matter, after all - but obviously the auto-reply came back that they are too busy and will need 10 working days to investigate.
Do you think they'd make time for the Information Commissioner?
Posted on 14/09/2022 09:31 by RowenaGood morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
Posted on 06/10/2022 20:51
We have been club members for coming up to 50 years and find the new booking system very frustrating and annoying. The old system was excellent even if it could be a little difficult at times booking a full week due to weekends being booked up etc especially during Covid.
I think this new system will prove to be very costly for the club. The attraction of being a member of the club was that you could book in advance but always had the flexibility when something untoward happened to postpone, rearrange or when necessary cancel without incurring any financial penalties. This is probably what set the club apart and one of the main reasons why we have always used club sites rather than private sites. We will now consider what private sites are available in the area we want to visit and will probably rely on last minute bookings rather than booking weeks in advance.
I think the club now risks loosing a considerable number of members and good will as well as loosing a large proportion of their bookings to private sites.
9 people like this
Posted on 06/10/2022 20:51 by DaveRLWe have been club members for coming up to 50 years and find the new booking system very frustrating and annoying. The old system was excellent even if it could be a little difficult at times booking a full week due to weekends being booked up etc especially during Covid.
I think this new system will prove to be very costly for the club. The attraction of being a member of the club was that you could book in advance but always had the flexibility when something untoward happened to postpone, rearrange or when necessary cancel without incurring any financial penalties. This is probably what set the club apart and one of the main reasons why we have always used club sites rather than private sites. We will now consider what private sites are available in the area we want to visit and will probably rely on last minute bookings rather than booking weeks in advance.
I think the club now risks loosing a considerable number of members and good will as well as loosing a large proportion of their bookings to private sites.
Posted on 06/10/2022 20:51 by DaveRLWe have been club members for coming up to 50 years and find the new booking system very frustrating and annoying. The old system was excellent even if it could be a little difficult at times booking a full week due to weekends being booked up etc especially during Covid.
I think this new system will prove to be very costly for the club. The attraction of being a member of the club was that you could book in advance but always had the flexibility when something untoward happened to postpone, rearrange or when necessary cancel without incurring any financial penalties. This is probably what set the club apart and one of the main reasons why we have always used club sites rather than private sites. We will now consider what private sites are available in the area we want to visit and will probably rely on last minute bookings rather than booking weeks in advance.
I think the club now risks loosing a considerable number of members and good will as well as loosing a large proportion of their bookings to private sites.
Posted on 06/10/2022 21:52
Quite a few folk have said similar things, Dave, and threatened not to renew their membership. I wonder just how many will do that? Personally, I think CAMC has acted appallingly and the directors have clearly demonstrated their incompetence along with the fact that the mighty £ counts for more than the members do. They forget who funds the 'club'.
8 people like this
Posted on 07/10/2022 07:11
We will now consider what private sites are available in the area we want to visit and will probably rely on last minute bookings rather than booking weeks in advance.
I think you will find the majority of private sites have far more onerous booking terms than the Club and if you are unable to make a commitment weeks in advance and will wait until you can, that is what the introduction of the deposit system is designed to do.
peedee
2 people like this
Posted on 07/10/2022 07:11 by peedeeWe will now consider what private sites are available in the area we want to visit and will probably rely on last minute bookings rather than booking weeks in advance.
I think you will find the majority of private sites have far more onerous booking terms than the Club and if you are unable to make a commitment weeks in advance and will wait until you can, that is what the introduction of the deposit system is designed to do.
peedee
Posted on 07/10/2022 07:28
Some are, some aren’t. Of the two we have used this tour, one didn’t want any on a £100 stay, just to be informed asap if we weren’t coming. The other was £10 on an £80 stay. Non returnable but reusable for another booking in the same year. The balance was required two days before. Both were chosen for location, not T&C’s, which for us will continue to be the case. Although I do draw the line at sites that want the full amount on booking, (however long before) non refundable / transferable with the suggestion you take out insurance. They just don’t get our business.
3 people like this
Posted on 06/10/2022 21:52 by TinwheelerQuite a few folk have said similar things, Dave, and threatened not to renew their membership. I wonder just how many will do that? Personally, I think CAMC has acted appallingly and the directors have clearly demonstrated their incompetence along with the fact that the mighty £ counts for more than the members do. They forget who funds the 'club'.
Posted on 07/10/2022 08:34
I'm not sure they've acted appallingly but just brought themselves into line with the holiday sector generally. As I've said before, I've been an advocate of deposits since the new system was mentioned and I've already tied up almost £500 in deposits that wouldn't have happened previously. The Club's cancellation terms are still generous in that you will get your money back in full if you cancel outside of 21 days. There are not many other holiday companies that would do that. You would almost certainly lose your deposit and often more the closer you cancel to the date of arrival.
You can't compare Club sites with CLs either. The MO is completely different. I would imagine that the provision of pitches at a CL is not usually the man source of income.
What is appalling is the complete shambles of the way the new system operates. The testing of it has completely fallen down somewhere and it is completely unacceptable to us, as members, that no one from EG has come out and made a public statement that something is wrong. A few words from Rowena days ago, standard responses on Trustpilot and nothing in the latest magazine. Do they think it will go away?
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Rowena
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