New Booking System

Thanks for this.  It's clear that you can amend your stay more than 21 days in advance without incurring any loss...

• "We know plans sometimes do have to change, so if you cancel or amend your booking at least 21 days before arrival, your deposit will be fully refunded. "

However, inside of 21 days, the best I've found is [my bold]...

• "Q. How is my deposit calculated if I amend a stay within my booking?
  
   A. The deposit value due is recalculated each time an amendment is made.
  
  1) If you are adding or changing a component (eg: a campsite or crossing) - you could be asked to pay an additional deposit, in line with the minimum deposit amount required (eg: if extending the duration of a stay)
  
  2) If you are removing a component - if the recalculated deposit is lower than the deposit that has already been collected, the balance due will be reduced (eg: if reducing the duration of a stay)"

So, while "could be asked" is open to interpretation, I'm hoping that you are correct that simply switching from one Club site to an alternative Club site inside 21 days won't incur any loss of deposits.  That would be a sensible approach and time will tell.

Thanks for the pointer.  

Interesting, because I reported the same problem a few posts up this thread.  I wonder if they've switched our two registrations?  My motorhome booking has been assigned a car registration which belongs to a white Jaguar XF.  That's not yours by any chance, is it?   

I have done my best to keep up with the over 900 post in this thread. I tend to agree that it is a mix of responses. The majority are about the actual system which is nowhere near as intuitive  as the old, especially it seems on the App. Some of the complaints have been about what is seen as superfluous requirement for information. However quite a minority seem to have been taken unawares by the introduction of a deposit system which I am a bit surprised about? Couple that with the sudden dawning on some that they could lose money if, for some reason, they can't honour a booking. It is, of course, very disappointing that issues have not seen any answers or explanations from the Club management and I just wonder how long we will have to wait for communication or will they not bother in the hope the whole thing settles down?

David

Sadly not. It is a german car (not saying any more). This just gets wiorse and worse.

I strongly suspect the latter DK. Only seeing that Trustpilot rating tumble seems to be getting much of a response, albeit the same waffle glossing over things in the main, with the odd targeted response.

The DGs, Marketing Director, Sites Director, and the Chairman’s email addresses aren’t too hard to find though, if anyone can be bothered and wants to put their thoughts directly through to those who make the decisions. It’s way past time at least one of those on a six figure salary ought to have apologised for the situation, but it’s always been the Club’s way to keep quiet and let any kerfuffle roll on. 

Minds will be focused when profits plummet until then it’s a ‘let them eat cake’ situation from the supposed leadership🙁

This was my workaround this afternoon:-

Navigate to "my bookings", "upcoming bookings", "view booking", then on the right hand edge of the webpage there's an "Amend Outfit" link. 

From there I was able to amend the random incorrect registration/ make/ model details they had assigned me.

If nothing else, doing this might ensure a smoother booking in at the campsite.   

It has resulted in them sending me a fresh email with the correct booking details now shown. 

It’s unreal, it really is. How come it’s down to members to sort these issues which should have been spotted and corrected long ago😫😣😖

Is it me?  I regard myself as reasonably intelligent, but I am really struggling with this wonderful new system!!  As a consultant who, in my working days, helped design holiday booking systems for the major Tour Operators.

I really liked the old system as I generally book late having watched the weather forecast, I could search on a region using a start date and then make a choice from the displayed availability.  Now, I'm completely bewildered.

I have just tried searching over Christmas with the same absolute failure.  Again, the old system showed available dates and full dates, so I could start my holiday a day or so early or return a day or so later.  Now, all I get is Not Available - and have to start again!!

What the heck is going on?  Whose bright idea was it to make so much of a change.  All that needed updating was the need to pay a deposit.  Why I have to add my DoB and car type defeats me.  It's about as bright as the "music in the toilet blocks" idea of some years ago.  What a waste.

Sorry folks but I have just booked with the opposition

Clive Taylor 

Out of interest I've looked on CAMC FB and the posts about the new booking system have been tamped down however people are getting help when they ask (in amongst the ongoing complaints.)

For myself the late availability is still a mystery and I read the "help" for this but it only helps regarding one site at a time. eg choose a campsite, press  the book now button, click on pitch types and dates. This is so cumbersome and quite frankly poor.

If I look on the C&CC efforts for late availability (and their web site is by no means brilliant) I can very easily pull up all the campsites on one page where it states high, low etc. It's so simple and all that most need to make a choice. See what's available generally and proceed.

Sadly no help on here for anyone except from other members and a big thank you from me to anyone who has come up with help and answers!! But I think we are lumbered with a less than easy to use system. And personally although I love maps I don't like them as booking tools, give me a straightforward list anytime and an address in the uk, not Devon, Canada!