New Booking System

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Jane , regarding inputting DOB my wife found out by accident how to do it. Keep the calender month depressed then rolling years appear . I give Yvonne total credit as I had given up the will live by this point in the booking procedure.😁. We were using an I pad , don't know if if it's different on other devices.

There is not just one bit of software operating here, there may be thirty to forty different bits, probably written by different companies at different times, and probably not all in the same computer language. There may even be more bits - far more - if the chosen solution of two bits of software not being able to communicate is to write another programme to handle the interface between them.  Probably seemed a cheap solution each time another bit was tacked on.  

Overseas type of package holidays me thinks

But why should members have to "get around" when the old system worked well and they new one doesn't?

The previous website used to tabulate late availability sites in a really easy to read format, with dates across the top and sites down the left edge.  It showed at a glance how many pitches remained at each site for the next few days.  Is this tabulated format still available and, if so, how do I find it please?

My first use of the new booking system today and I have to say it's very disappointing.  Much prefer the previous website and booking system.

We used to enjoy booking at the last minute and properly touring in our motorhome, moving on as and when we feel, without the need to plan everything and pay deposits 3 weeks ahead.  The ability to amend our plans no further than 3 days ahead was very important to us.

I'm afraid the Club has now lost something for us and we'll have to consider whether it meets our requirements going forward.  

For us, this definitely isn't a change for the better.  Very sad. 

While I agree with your comments regarding the new system why can't you continue to book at the last minute like you always did? Deposits are paid when you book be it for a site tomorrow or a year from now, not three weeks before?

The idea of deposits was to make more pitches available at the last minute, or within a few days or a week or so, and should work in your favour.

Sound advice to all staff of the club and moderators of this forum is the old maxim ... "When you're in a hole, STOP DIGGING".!!  In other words, don't try to defend this shambles of a Booking System and the change in Booking Conditions - instead listen to what your members are begging you to understand and reverse this for all our sake's. 

In the meantime you may like to see these minutes of a past committee meeting published previously ... may be tongue in cheek but perhaps uncomfortably close to reality!

A CAMHC Executive Committee meeting sometime in early 2022 in deepest East Grinstead.

CHAIRMAN – Right Jack, I see you’re next on the agenda, “Changes to the club UK site booking policy”. That old chestnut. What have you got for us this time?

JACK – MARKETING DIRECTOR - Our members have had it too good for too long sir as we’ve discussed many times. No other organisation in our market offers deposit-free bookings and a mere three day notice for cancellations. There’s no easy way to say this – we’re scrapping it and replacing it with a 20% deposit paid for at the time of booking and increasing the notice period from three days to three weeks!

CHAIRMAN – But Jack, that then, as you marketing folk would say, removes our USP – our “Unique Selling Proposition”. We’d be no more than a booking site – no clear advantage over any of our competitors out there. I know it would help increase cash income by ensuring members were forced to fill our sites that they’d booked come rain or shine or granny’s funeral but let’s remember, they are “Club Members” after all. We should be driven by what’s best for them. What possible reason can we give them for it?

JACK – We’ll tell them it will increase site availability. Now you know and I know the improvement will be marginal and will not come close to the downside of reducing their flexibility but we’ve been training our call centre staff for six months to repeat the “Better Availability” message and most of them can now do so without even the slightest giggle!

CHAIRMAN – I don’t buy it, they’re be uproar when we launch it. They’ll be no hiding it.

JOHN – HEAD OF IT – That’s where my team come in Mr Chairman. We’ll announce the change to booking policy at exactly the same time that we launch the new Website Booking System. But what we’ll do is throw some well aimed spanners into the new booking system. It will be the booking system from hell. Alan Turing himself wouldn’t be able to work his way through it!

JACK – That’s right. They’ll be such a commotion about the IT system that most members won’t see that we’ve craftily changed the policy as well.

CHAIRMAN – Brilliant – when do we launch? April 1st?

JACK – Even I think that may be a bit obvious. Sometime in September perhaps – on your birthday sir?

CHAIRMAN – What a lovely birthday present! Done!!

 

 

You don’t have to pay deposits 3 weeks ahead. Last minute bookings are still possible. You can book and pay on line this evening for a site that you want to go to tomorrow - and have nothing more to pay when you arrive there tomorrow.