New Booking System

 ...  Having no bookings has prompted an early closure and the obvious financial consequences.

Not permanently I hope! 

Ignoring the map and using a list is only okay if you know the name of the site or where you want to go. Like many others, we like to browse the map to see CLs and sites along a route or in a specific county.

Why would it be designed to work on desktops and laptops and not on small screen devices - this is hardly forward thinking by the club - or indeed future proofing. 

If the app wasn't ready to roll-out it should have been paused - or at least allow users to continue with the old version. 

Nobody can be happy with the way this has turned out. 

I disagree with your last sentence.  

I have always been able to get around easily enough without an app. 

It's not only knowing the name of the CL or the area, but new CLs could be added but are unknown to us, the paying "Members". 

hja

I am sure you are right on all counts as well as being diplomatic 

It's not unusual to have posts from people who don't normally participate in this forum and other social media. The name change was probably the first manifestation of this but in that case it came as a surprise to everyone so perhaps more understandable. However the possibility of deposits has been around for at least four years and it seems very odd to me that many don't seem to have picked up on it, but hey ho we are where we are. It would seem for many the Club is just about booking campsites and that is the extent to which those members get involved.

David

We have been on several sites since the unanoused implemtation of thus booking system and it seems when speaking to members there are many who are unaware of it and that that it had been implemented

Those that were aware were mostly at a loss  as us of how to make it work 

It now nearly three weeks and the site we are on now speaking to other members of our age range I have yet to be aware of any who do not think that members are it seems just a cash cow for the money. cruncher's at EGH but otherwise irelivent and that also includes site staff

I've been an advocate of deposits for a long time and I've successfully booked some sites for next year even though I've tied up £412.86 in deposits.  

It's more annoying that the glitches haven't been ironed out.  Having just checked my bookings for next year I'm finding that my next payment isn't due until 7 May 2026!  Hopefully, I will have enjoyed many holidays before that date!

What I also find annoying is that the club have said very little. The magazine came a few days ago and noting at all in it about the new booking system or the fact that it's a useless piece of c**p.

As hja said above the answer is "communication, communication, communication" of which there has been a distinct lack of.  I've looked at the Trustpilot reviews and the Club reply every time with a stock answer. How such a piece of technical software should have been allowed to go live without sufficient testing is beyond me.  I can understand minor glitches when it goes live but for there to be so many major problems on roll out is extremely poor management by someone.

Heads need to roll I'm afraid. 

I was referring more to the shambolic and incompetent nature of the situation rather than how you tour and do your research. The app is vital for us when touring for long periods on the road - just like ACSI, Camperstop and Search for Sites apps when in Europe. 

Nobody (at club HQ or users of the app) can be happy with the way this has turned out.

Whether we like it or not, we're being pushed into a digital world and this level of digital ineptitude makes the club look archaic and inaccessible in a modern world. 

Took me longer to input my information and I still couldn't put in the dates of birth and feel I shouldn't have too as totally unnecessary. Only way to do it was to scroll through 65 year dates which then I was timed out.

Put in one town and get towns with that name all over the world.

Why have we lost an hour as now have to arrive at 1pm and not 12.00 but still have to leave at 12.00 when leaving the site, and prices gone up?

Most posts are blaming the writers of the new software package but perhaps we need to rewind a little and ask the question “was the Software Requirement Specification (SRS)” and the “User Requirement Specification (URS)” that are essential documents  for defining what the software has to do and how usable it is, fit for purpose?  These essential documents are normally written by the client (CMC) and given to the software writers before they’re able to quote for the work. Given that most of the CMC office staff have probably never booked a site or even used one then its likely these essential documents were deficient. Unfortunately the lack of communications from the Club means we will never know.