New Booking System

Tried the new booking system to book a club site. Gave up, phoned and booked a CL in seconds. Looks like CLs are the answer until the new system gets to be 'user friendly'.

I wonder how that is going down with ccc members?

Go back to the old system and all will be forgiven!

can someone explain how to book via a phone as once it asks for date of birth the calander covers the screen and will not move from over the date of birth box. As the calander is current it would take at least 840 months to get to my dob. Tried to book on my chrome book to get stuck on the box for unit setup once on it, it would not move up the screen to be completed it was the background that moved not the box. Phoned the booking line to book and the person said it was possible have tried several times but still no go. Any ideas welcome.

My marketing crystal ball is telling me….it won’t be long!

Mike, if you are logged in as a member the system knows your date of birth and you don’t need to enter it when you book on line. There’s no need for other dates of birth either -  Just book for yourself and pay for others who are with you when you arrive on site. 

Actually, that is the simplest, (and cheapest) way of doing things. Just book for lead member, and sort it all out on arrival. 

Sorry I’m late to this discussion but up to now we had all our planned site bookings made ( and kept). We have just attempted to book a CL using the website search facility for the end of October. It is so confusing !! In the end we resorted to the handbook and spoke to one CL owner who has been missed off the new system and has not had a single phone call to book on her CL sight since the new system was introduced, prior to which they had numerous calls a week and was usually full until the end of October.  Having no bookings has prompted an early closure and the obvious financial consequences.

As regular CL users I personally feel that the new booking system is there to promote club sites and has made booking CL’s far more complicated. 

Whilst the likes of TP, Facebook and Twitter might be getting responses from the Club they are only that, responses! They are not providing any useful information or explanations are they?

As to surveys I have done loads of them but don't recall one specifically on the subjects of deposits but then I suppose you wouldn't have such a survey as the deposit system is the solution not the cause. What people were complaining about was the lack of availability which was caused by people booking speculatively and then cancelling relatively near to arrival on site, perfectly within the old rules but it did cause issues. The Club then faced the dilemma of how to solve that issue. They could have changed the T&C's so that you had to give three weeks notice of cancellation but even them people will still book speculatively. The Club clearly reached the decision that the only way to combat that is to take a deposit which is the new system. The conditions imposed by the Club are marginally more generous than the C&CC and a whole lot better than the majority of commercial sites so it's not as if the Club is doing anything wildly different. 

This topic has been widely discussed on this forum for several years so it shouldn't come as a surprise to anyone.

David

Last para true, but only for users, posters or lurkers, of this forum.

From a lot of comments here and elsewhere it seems that many members were unaware of the new deposit etc system.  And I don’t believe they are all lying. This isn’t entirely surprising. Not all members read the magazine assiduously. And of course there was no email strategy of informing members.

Communication, communication, communication!