Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 30/09/2022 22:17 by skeebHowever there has been sufficient feedback on here to suggest the system is now running reasonably well.
Really??? I have been trawling through countless posts on this thread, VAST majority are of the opinion that the new system is not fit for purpose!! and not user friendly and is a shambles to use!. The positive reviews & opinions that I have read seem to be repeated by a only a small number of members. Just because one member repeats and defends a good opinion of the new system countless times does not qualify as "sufficient feedback" - that is only the opinion of 'one' member.
I also find it worrying that the club doesn't seem to be responding to the members concerns on this new booking system.
I also would like to know, as others have asked [and what the club are not making transparent] - what percentage of cancelled bookings are 're-sold' ??? So the club just claiming that 25% of bookings are cancelled is kind of irrelavent in my opinion.
TBH - ------- as for the 21 day non refundable deposit , i'm not ok with that !!! why not make it, if the club 're-sells' that booking then i think that the club should refund the deposit to the 'original' booking person!! [as has been suggested by other members on here] --- this is a 'CLUB' after all... for the members who pay their yearly membership fees. , so I think it's only fair that the club would consider this [but they won't] .
If the club is going to down this road , and prices they now charge [yeah - i know , energy prices and all that] , then maybe scrap the membership fee??? as site fees are now at the level of some of the similar commercial sites.
This evening is the the first time I have used the new booking system, it is appalling to use!!! I gave up in the end for reasons as previously mentioned by other 'club members'.
My membership is due for renewal in November - I very doubt i'll be renewing.
Rds
SK
Posted on 01/10/2022 07:24
TBH - ------- as for the 21 day non refundable deposit , i'm not ok with that !!! why not make it, if the club 're-sells' that booking then i think that the club should refund the deposit to the 'original' booking person!! [as has been suggested by other members on here] --- this is a 'CLUB' after all... for the members who pay their yearly membership fees. , so I think it's only fair that the club would consider this [but they won't] .
That only works if the pitch type you booked is 100% full. Otherwise members are just booking an available pitch, not the one you cancelled. Of course if the pitch type reaches 100% before the date of your booking it would technically have been resold, but not easy and probably costly to administer what you suggest. Especially if more than one cancels and not all are resold.
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Posted on 30/09/2022 17:01 by Steve and LynetteThe ease of booking with the old system, its flexibility, the fact that no deposit was required and the brilliant 72 hours window for changes or cancellations were key reasons why we remained loyal club members for many years and why we always used club sites.
We'll now look around for non-club alternatives as a matter of course and will book very last minute on the fewer occasions we still use a club site.
It's such a shame.
Posted on 01/10/2022 07:53
There are some very pleasant alternatives when you look beyond Club sites and I am sure you will enjoy them. - for example Highfield Touring Park near Cambridge is much nicer than Cherry Hinton so we went there many times. But please don’t kid yourself that you can book at that sort of site without paying a deposit, or that you will be able to reclaim it.if you change your mind. Highfield Park charges a £30 deposit on all bookings and it is non refundable in all circumstances.
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Posted on 01/10/2022 09:01
I haven't yet been to a commercial site that didn't need a deposit. In fact, the majority want paying in full before you arrive. Even CAMC affiliated sites like Damage Barton want a deposit. I still have £25 outstanding from a booking I couldn't complete because of Covid.
When I read some of the posts above, I'm incredulous. What's most important here? The booking process, or the holiday itself?. There are CAMC sites that I would walk over hot coals to book....Chatsworth, for example. Lets not throw the baby out with the bath water.
When I talk to people who have just flown back from a foreign holiday, they show me photos of beaches, bars and beautiful scenery. They may refer to the fact that the flight was delayed for 2 hours and they had to sit in a metal tube next to a sweaty drunkard, but it doesn't detract from their fortnight away.
Ok, the system isn't perfect. Just work around it and enjoy your trip
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Posted on 01/10/2022 07:53 by eurortravellerThere are some very pleasant alternatives when you look beyond Club sites and I am sure you will enjoy them. - for example Highfield Touring Park near Cambridge is much nicer than Cherry Hinton so we went there many times. But please don’t kid yourself that you can book at that sort of site without paying a deposit, or that you will be able to reclaim it.if you change your mind. Highfield Park charges a £30 deposit on all bookings and it is non refundable in all circumstances.
Posted on 01/10/2022 09:13
Ditto...for example...
Swiss Cottage vs Henley...better layout , fully serviced pitches ( q few non service and a tent field), Restaurant, Bar, Pool and a ten minute walk into Henley..similar prices to CaMC site.
York Naburn Lock Caravan Site vs Bingham Grange or the claustrophobic Rowntree site ....Better layout, very spacious service pitches, canal/lock walks direct from site. Bus or River Bus into York from site..better access to Yorkshire villages (Malton etc) and 1 hr to Scarborough..
Posted on 01/10/2022 09:18 by CrepelloMany of us are not opposed to paying a deposit. It is the total loss of that deposit, should your circumstances change, within that last three weeks, that is wrong.
Posted on 01/10/2022 09:26
If it was any easier to get your deposit back it would defeat the object of minimising speculative bookings. You have to draw the line with deposits somewhere. At least with the Club you can get your deposit back if you cancel before the 21 day deadline and full payment up front is voluntary.
peedee
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Posted on 01/10/2022 09:18 by CrepelloMany of us are not opposed to paying a deposit. It is the total loss of that deposit, should your circumstances change, within that last three weeks, that is wrong.
Posted on 01/10/2022 09:28
Surely that is the whole point of a deposit? If it's going to be refundable, there's no point in taking it. 21 days is quite generous in the leisure industry.
What is wrong is not so much the rules of the new system but the implementation and operation of it.
Posted on 01/10/2022 09:01 by TimboCI haven't yet been to a commercial site that didn't need a deposit. In fact, the majority want paying in full before you arrive. Even CAMC affiliated sites like Damage Barton want a deposit. I still have £25 outstanding from a booking I couldn't complete because of Covid.
When I read some of the posts above, I'm incredulous. What's most important here? The booking process, or the holiday itself?. There are CAMC sites that I would walk over hot coals to book....Chatsworth, for example. Lets not throw the baby out with the bath water.
When I talk to people who have just flown back from a foreign holiday, they show me photos of beaches, bars and beautiful scenery. They may refer to the fact that the flight was delayed for 2 hours and they had to sit in a metal tube next to a sweaty drunkard, but it doesn't detract from their fortnight away.
Ok, the system isn't perfect. Just work around it and enjoy your trip
Posted on 01/10/2022 09:26 by peedeeIf it was any easier to get your deposit back it would defeat the object of minimising speculative bookings. You have to draw the line with deposits somewhere. At least with the Club you can get your deposit back if you cancel before the 21 day deadline and full payment up front is voluntary.
peedee
Rowena
Trailertenter