New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

Takethedogalong replied on 01/10/2022 09:37

Posted on 01/10/2022 09:18 by Crepello

Many of us are not opposed to paying a deposit. It is the total loss of that deposit, should your circumstances change, within that last three weeks, that is wrong.

Posted on 01/10/2022 09:37

But surely, that is the whole point of the Club putting deposits in place🤷‍♀️ To dissuade folks from changing their minds, cancelling if the weather changes, etc…..

I cannot believe all those who clamoured for deposits hadn’t thought about the impact for them personally once deposits were put into place. Particularly if they have health issues, or are carers for someone, meaning that having to cancel at short notice might be foreseeable🤷‍♀️ 

Careful what you wish for springs to mind. 

DavidKlyne replied on 01/10/2022 09:50

Posted on 30/09/2022 23:33 by Takethedogalong

CLs DK, it’s as simple as that. Many still don’t want or ask for a deposit, particularly if you are a returning visitor. Same with some small private sites. 👍😁

Posted on 01/10/2022 09:50

TDA

The only CL I have used this year wanted full payment on bookingwink Their T&C's were that you would get a refund on a reducing amount if you had to cancel depending on how close you were to arrival. I imagine that not so many CL's operate in that way?

David

Hja replied on 01/10/2022 10:04

Posted on 01/10/2022 10:04

We have stayed on a number of CLs this year. One required a deposit. Another required a deposit and payment in advance. 
I get the impression that newer established CLs are more likely to charge deposits. Unfortunately we have collectively brought this upon ourselves. And before someone screams, not me, I’ve never not turned up, there are plenty who have just not arrived. CLs only administer deposits because there have been problems. We did have to cancel a CL at very short notice a few years back because I was I’ll. We did ring up, but obviously lost income unless they were very lucky.
It seems to me that the payment of deposits now for this Club simply removes a USP and so psychologically encourages people to explore other options. Only time will tell which sites people prefer.

JVB66 replied on 01/10/2022 10:04

Posted on 30/09/2022 20:25 by JollyKernow

Do other pitch suppliers give you the same benefits you get at present as the club does though jvb?

JK

Posted on 01/10/2022 10:04

Apartfrom no longer having to pay membership what benefits would that be for OH and I ? We used a ccc site nearer to us than our usual getaway this year and it was cheaper than the cc club site (even with the now no longer available mid week discount) 

The big advantage that this club had over most other pitch providers was the USP if nil deposits  and the availability of  at our age group as many members seem to be? of putting a tour together before some sites filled up making it difficult but now quite a large amount of money is needed to do the with deposits 

We have no objection to extending the cancellation period to 21days 

Steve and Lynette replied on 01/10/2022 10:06

Posted on 01/10/2022 10:06

I totally agree with the fact that most sites charge a deposit but the point is that before it was a big benefit of our club that they didn't.  We've now lost that advantage so we'll no longer only consider club sites we'll look around and no longer think of the club sites as special.

 

Such a shame!

JVB66 replied on 01/10/2022 10:29

Posted on 30/09/2022 20:26 by nelliethehooker

David, as I have stated elsewhere, on our current trip in England, we have booked 10 sites so far, and only 2 have asked for a deposit, with one of them being a CC site, so there are many not requesting any form of advance payment.

Posted on 01/10/2022 10:29

The two we have booked for next year niether wanted a deposit just to call as early as possible if we could not make itcool

and to answer those who say why do we not tell what the sites are? Why do the work we do for those who would like the same and then take advantage of our work undecided

 

TimboC replied on 01/10/2022 10:32

Posted on 01/10/2022 09:28 by Tinwheeler

Surely that is the whole point of a deposit? If it's going to be refundable, there's no point in taking it. 21 days is quite generous in the leisure industry. 

What is wrong is not so much the rules of the new system but the implementation and operation of it. 

Posted on 01/10/2022 10:32

I fully agree. If you have a genuine reason for cancelling, you'll get your money back. If you're making bookings speculatively you won't, and thats the point

Tinwheeler replied on 01/10/2022 10:39

Posted on 01/10/2022 10:29 by JVB66

The two we have booked for next year niether wanted a deposit just to call as early as possible if we could not make itcool

and to answer those who say why do we not tell what the sites are? Why do the work we do for those who would like the same and then take advantage of our work undecided

 

Posted on 01/10/2022 10:39

Why? Because we're all sharing the same hobby and helping each other out, perhaps? And you talk about the selfish ways of younger generations! 😤😤😤

JVB66 replied on 01/10/2022 10:40

Posted on 01/10/2022 10:32 by TimboC

I fully agree. If you have a genuine reason for cancelling, you'll get your money back. If you're making bookings speculatively you won't, and thats the point

Posted on 01/10/2022 10:40

Can you point us in the direction of the place that gives information about what you have posted?

TimboC replied on 01/10/2022 10:50

Posted on 01/10/2022 10:06 by Steve and Lynette

I totally agree with the fact that most sites charge a deposit but the point is that before it was a big benefit of our club that they didn't.  We've now lost that advantage so we'll no longer only consider club sites we'll look around and no longer think of the club sites as special.

 

Such a shame!

Posted on 01/10/2022 10:50

We've never booked a site based on payment terms. We book a site based on where it is, the facilities it provides and the reviews of people who have stayed there.

The deposit system is now in line with the rest of the industry, and has come about because a minority of members have abused the previous one. CAMC is a business, with employees to pay and pensions to fund. Empty pitches means lost revenue, and that hole has to be plugged.

It still has, in my opinion, some of the best sites in the UK and it has my full support. Perfect? No. Far from it, but neither is the other side of the fence.

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