Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 28/09/2022 10:24 by steve pickeringYour new booking system is appalling!!!To book is an almost impossible task right from the area you look for.I have been a member for a number of years and am seriously considering leaving due to this very backward step.Bring back the old system or your membership will plummet.Your apology is not improving an inadequate system.
Posted on 28/09/2022 10:28 by peedeeWhat is wrong with it, could you be more constructive?
peedee
Posted on 28/09/2022 10:39
I think you only need to read the numerous threads/posts to realise people are having problems, PD. You seem to be one of the few people who aren't but your earlier statement that deposits don't start until next June makes me wonder if you have actually used it. Before you ask, I haven't used it in earnest either but I'm willing to accept the view of people I know to be intelligent when they tell of the issues encountered.
2 people like this
Posted on 28/09/2022 10:24 by steve pickeringYour new booking system is appalling!!!To book is an almost impossible task right from the area you look for.I have been a member for a number of years and am seriously considering leaving due to this very backward step.Bring back the old system or your membership will plummet.Your apology is not improving an inadequate system.
Posted on 28/09/2022 10:47
I agree, its so slow on my android phone and tablet its almost impossible to use, the rest of the site works at normal speed but on going to Find a UK campsite and then from there on it dies the death using the map is worse how this system could have been released in its present state is beyond me, I would also advise anyone who is making a booking but may want to make a change later on to read the new Terms and Conditions thoroughly you could end up paying penalty charges.
Posted on 28/09/2022 10:42 by ThehappycaravannersWhat is right with it?
Posted on 28/09/2022 06:48 by peedeeNo it doesn't the new booking system has only been in 10 days sohow can deposits be the reason people have not been turning up as described by JVB? It is far to early to blame no shows on deposits.
Of course you can get your deposit back if you cancel before 21 days but we were discussing no shows.
peedee
Posted on 28/09/2022 10:52
PD you were the one who brought in (quite wrongly and really I can't see how you made that error) the idea of deposits not being taken till June 202 and linked it to the current behavior not me.
Of course you can get your deposit back if you cancel before 21 days but we were discussing no shows
well actually you did post:
Even more reason to have deposits, at least the Club will get 20 percent of the booking fee or £25 and have the pitch to sell as late availabilty or to passing trade
which did appear to suggest that the club would not refund deposits but now you have cleared that up too, so all is well.
Rowena
Trailertenter