New Booking System

It appears the wardens don't seem to know how the booking system works. We stayed at a site recently. The day before arrival we were told that there would be no wardens onsite the next day so we should pitch up and instructions would be left in an envelope for us (fine it is a very small site).

The morning after pitching up the warden knocked on our door telling us that we would have to come up and pay the balance, she did it very aggressively. I told her nicely that the money had been deducted automatically before arrival and that I had the email. She said the booking system was a mess and that I was wrong. Ok that is fine I will come and pay but I had to come later because they were going out :-(.

Anyway I eventually caught up with the warden after spending an hour of my morning checking emails and bank records to prove that I had paid only for her to say 'yes you were right I checked but i didn't want to come and disturb you'!

Just interested, when you eventually caught up with the warden did you report that you'd seen the use of cannabis and people urinating outside their vans on site? I'd certainly like to know about those events. 

It would be good for EGH to know where these staff are so some help/ support and possibly further training could be offered.

JK

The warden who wanted extra money was not on a site where the issues were.

The first one was Strathclyde, I walked to the wardens area at about 11.30pm to raise an issue about the noise, drugs and urinating but forgot to take my phone and there was a note with a mobile number. It was quite a long walk and my wife said forget it when I got back to the van. I was actually torn. The move to single couple wardens puts a lot of strain on them covering from 9am to 8pm alone but then when they are not visible onsite so people take advantage.

The second was Dunnet Bay, again no real visibility of wardens. It feels like they have been told to relax the rules. One time it was a lovely evening and two blokes were playing load 90's dance music. People were closing their caravan doors and windows so I told the people involved to turn down their music. I had almost shout for them to hear me, they turned it down but it then continued to go up a notch every half hour afterwards. The same people were going out of their van to urinate, nice. Again apathy takes over if the wardens do not want to check on the site why would they want to hear about problems.

The third issue was again Dunnet where French boys were weeing whilst their parents were sat there

Anyway I eventually caught up with the warden after spending an hour of my morning checking emails and bank records to prove that I had paid only for her to say 'yes you were right I checked but i didn't want to come and disturb you'!

I am afraid I find that hard to believe, it would take me 60 seconds to do the same. I always check before we arrive at either CAMC or C&CC, where we opt to have the money taken the day before arrival. Even having to get a lap top going wouldn’t take much longer.

Genuinely took that time to work out. 4 site trip booked months ago at 20% deposit but then realised that even though they were booked altogether £25 was taken for the shorter stops rather than 20%. Confused because the deposit is now £20. I had the emails my wife has the banking. It took a while to decipher. The warden was asking for a very specific amount of money that was actually incorrect.

You are clearly an amazing human being and I need lessons

Jpt, did you bring these issues to the attention of the wardens, albeit after the events? If not, they couldn’t possibly do anything about it. Alternatively, have you made a complaint to CAMC so the events can be investigated?

It’s much simpler to find items if you move site booking mails into a separate folder.

As said on the other thread this is my last time staying at club sites after 15 years of being very happy so i won't need to save emails. I am all in favour of deposits but other issues are the problem and this is getting OT.

I am in a separate discussion with CAMC by email, they never answer your email properly even after the standard three days wait so you reply and they get back again another three days later. It can take two weeks to resolve an issue with them. What is the point?

I must admit, I have never done any multi bookings. I much prefer to have everything separate, even if sites are consecutive. However, I assume even with a multi booking you get an email telling you the total paid before you arrive. Ours came about 2am on the morning of arrival.

Not amazing unfortunately 😂 both are accessible on the same phone and using finger print recognition it is very quick to get into both emails and banking. When we arrived at Seacroft the booking system was in tatters then, we hadn’t received an email and there was nothing on banking. Although in that case the wardens new we hadn’t paid and I agreed.

I must admit, I have never done any multi bookings. I much prefer to have everything separate, even if sites are consecutive. However, I assume even with a multi booking you get an email telling you the total paid before you arrive. Ours came about 2am on the morning of arrival.

I had the email but the warden told me that it was wrong so I had to go back to the start to trace all moneys vs. booking to prove it was right. complication with website saying £20 booking vs. it being £25 at the time and the warden quoting a completely different number to the actual balance paid really didn't help. Also had to balance up being part way through the holiday.

Apologies for being spikey in original reply and thanks for taking it well but there is not always a straightforward scenario