New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

MEL6OBAR replied on 03/03/2023 10:21

Posted on 03/03/2023 10:21

I have noticed upon booking that the facility to view on map is not available !? i mostly use this to view a site on the map to see the surrounding area and it has in the past caused me to reject a site after seeing what is next to it,i now have to leave the club site and view the area on google maps and the log in to club site again to book or not and carry on viewing more sites.

Is it just me or am i missing something.the club must take into account we are not all IT wizards.

The new booking system has been described to me by a warden as an airline type system where as the old one was a hotel type system and he informed me that the club was loosing older wardens much quicker than they can be replaced.

Hja replied on 03/03/2023 11:02

Posted on 26/02/2023 08:38 by SteveL

I did notice that The Clachan site which was formerly one of the £17 a night sites is now £20+

Same with Altnaharra our stay in September would cost 22% more. That still seems good value, what doesn’t is that for 3 adults the price has increased by 62%. Similar increases have been applied to both EHU and non EHU pitches. For comparison the next site we stayed at, Durness Sango Sands has increased their price by 10% non EHU and 11.5% EHU. The percentage increases there are the same with more adults. Altnahara is cheaper for children though at £1.7 as against £4, which for families could offset the other differences. Pets are free at both. Basically I suppose it’s very much swings and roundabouts. Comparisons will depend very much on your party make up.

Posted on 03/03/2023 11:02

This seems to have happened to all the no facility sites. Thetford is no longer one price throughout its opening period, so very much more expensive that before. One of the few club sites we occasionally have used, but no more.

Hja replied on 03/03/2023 11:03

Posted on 03/03/2023 11:03

I thought there was supposed to be new version of the web site in February??!!

JollyKernow replied on 03/03/2023 12:20

Posted on 03/03/2023 11:03 by Hja

I thought there was supposed to be new version of the web site in February??!!

Posted on 03/03/2023 12:20

Where did that info come from?

JK

DavidKlyne replied on 03/03/2023 12:42

Posted on 03/03/2023 12:20 by JollyKernow

Where did that info come from?

JK

Posted on 03/03/2023 12:42

JK

I think it may have come from a Club comment to one of the TP reviews which suggested that an updated website would happen in the early part of the year. Mind you there are so many comments/rumours around it's difficult to know what the actual truth is?

David

JollyKernow replied on 03/03/2023 12:53

Posted on 03/03/2023 12:53

That's why I asked DK, I've not seen anything about it. You're right though about comments / rumours, it's a job to know fact from fiction. 

JK

Hja replied on 03/03/2023 14:52

Posted on 03/03/2023 12:42 by DavidKlyne

JK

I think it may have come from a Club comment to one of the TP reviews which suggested that an updated website would happen in the early part of the year. Mind you there are so many comments/rumours around it's difficult to know what the actual truth is?

David

Posted on 03/03/2023 14:52

Yes, there was reference to it somewhere. I think also on this forum reference has previously been made to it’s supposed happening.

paulmold replied on 03/03/2023 18:02

Posted on 03/03/2023 14:52 by Hja

Yes, there was reference to it somewhere. I think also on this forum reference has previously been made to it’s supposed happening.

Posted on 03/03/2023 18:02

I think I posted about it after seeing reference to it on TP.  Certainly doesn't look any different but I have to say the website works a lot faster now for me. I haven't got as far as actually booking but search now works fine for me . My Samsung Tab 2019 packed up so at moment I'm using a Lenovo tablet from about 2015 on Android 5. Also works similarly on my Motorola phone on Android 11, so there's certainly some improvement.

brue replied on 03/03/2023 18:10

Posted on 03/03/2023 18:10

Yes it was announced and it looks like the "front-page" of the web site has changed, the booking experience references, deposit info and faqs etc have been relegated to a back burner.

brue replied on 03/03/2023 18:21

Posted on 03/03/2023 18:21

The only downside to this change is Trust Pilot still on the front page, still limping along with a 3.4 rating and still with many posts challenging the new system, costs and pricing. The other reviews are for anonymous sites.

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