New Booking System

It would be better if we got a decent professional team to do the IT. I get the impression that this tweaked 'bolt on' system from somewhere else smacks of 'doing it on the cheap'.

I've changed an old system booking without having to pay a deposit and yes, my number of nights compared to dates was incorrect too.

You do have to click the 'deposit' tab rather than full payment so I thought I was going to get charged, but it comes through as a £0.00 payment.

We are booked in a site from tomorrow and the final payment isn't very clear.  On the email it says it will be taken from my card the night before as per my instruction which I think I ticked when booking but on the website it says pay on arrival, I haven't received any email to say payment has been taken and it isn't showing on my card so I guess I will just pay tomorrow on arrival.  Are people having payments taken from their cards automatically the night before? 

Hi

Not sure of the details but when you get to the payment page where you have the drop down bit to pay a deposit or the whole lot there's a tick box that's already ticked that says you'll pay before arrival. Unless you untick that box, payment will automatically be taken on arrival day, usually around 2.00 am. When you arrive on site to book in your booking page will clearly tell us whether you've paid or not. Hope this is of help.

JK

Thanks, I would have chosen the payment taken, I am probably looking too early for the payment if its around 2am so will look tomorrow.  it's the first time we have been using the new booking system so wasn't sure about the payments 

Our email re-payment was timed at 02:31 on the morning of arrival and my online banking showed the credit card charge when I checked first thing.

The email however could be much better structured. It is titled your holiday confirmation, then there is a whole page about introduction of deposits, canceling within 21 days etc, before you get to a downloadable pdf right at the bottom. Entitled your adventure begins. The only information that gives you on what you have paid is the total price, no mention about deposit and final payment, you have to check your banking App to check what they have taken.

In summary the system works OK but information could be made a lot clearer.

What a shambles.!! .spent an hour trying to make a booking and view dates and gave up in the end so frustrated..!

PLEASE JUST REVERT TO THE OLD SYSTEM AND LISTEN TO YOUR ACTUAL CLUB MEMBERS

Why change it

Yours.. EXTREMELY FRUSTRATED Pete

MangoPete,  I am sorry to read your problem. If you would like to say which site you are trying to book and which dates I will look up availability there for you this evening. . If the dates are clear then you can go ahead and learn how to make the booking. I hope this helps.

However you nor anyone else on here should have to go out of their way to help those that are having problems. This not the only time that members have made strong representations on here about how the new system is unworkable for them when there was a much better workable one in place before they introduced this sorry apology for a booking system!

The new booking system is so frustrating.

A couple of weeks ago I made a booking for Easter - no issues.

Today I've tried booking 2 sites for June and it won't accept my payment via the website???

I also tried on the app and it won't allow me put input my partners DOB so can't get any further to see if issue with my payment via this route.

Tried calling, sat in the 'queue' for help for 20 minutes and gave up.  Some of us have to work for a living.

I may have to re-think our sites for June and join the other club?