New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

paulmold replied on 09/01/2023 16:08

Posted on 09/01/2023 15:40 by DavidKlyne

 I wonder if they have realised that it is a Bank Holiday on the Monday? Seems good value but without knowing the site its difficult to make a comparison. Your other point about a deposit and paying six weeks before you arrive does actual show the new Club system in a good light. It's the one thing I don't like about commercial sites is this insistence that you have to pay in full so far in advance, perfectly happy with a reasonable deposit but had my fingers burnt last year.

David

Posted on 09/01/2023 16:08

I've just booked it. They do offer cancellation insurance at £15 (for bookings up to £100 ). Its part of Hoburne Holidays,  I don't usually use this sort of site but with steam railway locally to nearby Minehead, thought I'd give it a go. 

Jawans replied on 09/01/2023 23:22

Posted on 09/01/2023 23:22

The thing I do not like about the new website system is that it gives no indication of the price per night of a CL.  It used to, so why can that not be included in the new system?

brue replied on 10/01/2023 08:31

Posted on 10/01/2023 08:31

If it's the Blue Anchor site there are also THS events next door, we enjoyed a stay last year. I think it was £12 a night and they provided some facilities too as it's also a nice farm site alongside the Smugglers Inn plus a CS/CL (can't remember which? )

Sorry another diversion. wink

young thomas replied on 10/01/2023 09:03

Posted on 10/01/2023 09:03

From this years THS diary.

I found the website for the above mentioned site a bit tricky to use. We might be in that are and I wanted to check it out.

paulmold replied on 10/01/2023 10:29

Posted on 10/01/2023 08:31 by brue

If it's the Blue Anchor site there are also THS events next door, we enjoyed a stay last year. I think it was £12 a night and they provided some facilities too as it's also a nice farm site alongside the Smugglers Inn plus a CS/CL (can't remember which? )

Sorry another diversion. wink

Posted on 10/01/2023 10:29

It is the Blue Anchor site. I found the THS location  next door but nothing on the dates we wanted otherwise we would definitely have used it.

thenorthwalesmoth9 replied on 10/01/2023 11:29

Posted on 10/01/2023 11:29

Can you send a reply to every member to say you are halting this shambles of a booking system and revert back to how it was & refund us what it has costed to implement this disgrace, (you know you have blown it)

thenorthwalesmoth9 replied on 10/01/2023 11:37

Posted on 10/01/2023 11:37

Admit you have blown it put the fees back down to reimburse us members,                   I have never known such an amateur booking system

JollyKernow replied on 10/01/2023 12:05

Posted on 10/01/2023 12:05

Just trying to be helpful here but I guess you're aware that you're talking to an open public forum not H/O? There's a link to a survey on here somewhere to give your thoughts to EGH, or alternatively send an email to enquiries@camc.com and title it "new booking system" where you may get a personal response. 

JK

brue replied on 10/01/2023 14:35

Posted on 10/01/2023 10:29 by paulmold

It is the Blue Anchor site. I found the THS location  next door but nothing on the dates we wanted otherwise we would definitely have used it.

Posted on 10/01/2023 14:35

It's a pleasant site, hope you enjoy your stay, nice sea front cafe on the walk to the station and good sunsets over the prom.! 

Here's the feedback link JK mentioned for anyone who wants to contact CAMC over problems with the new booking system. (It can also be found in the New Booking Experience area.)

https://survey.alchemer.eu/s3/90487485/Booking-Capability-feedback 

replied on 10/01/2023 15:22

Posted on 10/01/2023 14:35 by brue

It's a pleasant site, hope you enjoy your stay, nice sea front cafe on the walk to the station and good sunsets over the prom.! 

Here's the feedback link JK mentioned for anyone who wants to contact CAMC over problems with the new booking system. (It can also be found in the New Booking Experience area.)

https://survey.alchemer.eu/s3/90487485/Booking-Capability-feedback 

Posted on 10/01/2023 15:22

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