New Booking System

Let’s make it clear the fees those CLs pay to use that particular booking system do not go to the club. It’s a totally separate private enterprise.

The CL owners pay just over £12 pm for a very professional and easy to use private booking site. We've used it as it lets you know availability etc. I think about 14000 people have signed up to use it! It's an example of how to make things work for both owners and customers.

My point was to ensure no one got the impression that the fees go to CAMC. 

If more used it cost should come down?

peedee

It still seems to be a mess. Since the 'update', we've been away three times and arranged a longer trip for next year. Not one was booked through this site.

Not that I didn't try but the delays, the crashes, the sheer unintuitive nature of the current system, not to mention its poor accessibility on mobile, and the occasions it was completely down, meant we gave up every time.

It seems a tad ironic that in attempting to address a 70% occupancy rate (as someone said earlier when complaining 30% of people hadn't turned up) they have created a system so unworkable that I imagine occupancy rates will fall even further. It only takes 21 days for people to adopt new habits. This website has now been unworkable for longer than that. It has gone from being the first place I look to book sites, to the last. I doubt I'm the only one. 

One of the benefits for the Club of having the CLs is that it allows them to advertise member access to "our entire campsites network, including thousands of privately owned 5-van campsites". 

If the Club were to ditch the certification of CLs I definitely wouldnt be a member.  The only Club product we now use is Mayday, and I am sure we could find an equivalent deal elsewhere. It simply wouldnt be worth our while for the very occasional club site we use.  However, I would have thought that the CL network brought more to the Club overall, however you calculate it, so I think it unlikely the Club would ditch the system.

Sorry to see some are still not finding the site easy to navigate or complete with confidence. Clicking that final check out box can be a marathon!

Brue, I tried to look at the cost of a couple of club sites this afternoon on my kindle, and the whole of the booking page was jumping all over the place. It took me about 20 mins, after closing and the reopening the web site a few times before I was able to find out the only I was seeking for the two sites but gave up after that as I have more important things to do than swear incessantly at this terrible excuse for a booking web site. There is no way I was going to attempt to view CLs using the filters supplied. 

But one cannot easi!y compare prices across the board, which one could easily do previously. Yet another retrograde step!

I can't imagine the Club would ever want to "ditch" CL's from its portfolio of sites as its such a part of the Club's DNA. I think one of the problems moving forward will be how members will want to access CL information and bookings. I wonder if the Club ever considered separating out the CL's from the main Club sites as option when putting in the new website? The independent CLBooking App or something like it is probably the way to go but you will have to have more than 10% of CL owners willing to use it and clearly some don't want that. How many CL owners would give up or move elsewhere is something we don't know. I seem to recall that at the 2021 AGM the Club said they were looking at how they could bring CL bookings the system but I suspect that is riddled with difficulties and it could be a hard sell. I have not been a great users of CL's in the past but those I have used have been attached to other businesses where online booking would be an easy option but that is clearly not universal.

David 

Personally I think that aspect is better than before nellie. It gives you the exact cost per night for your party and chosen pitch type. Previously you had to add the component parts together to achieve it. Re the Kindle, they clearly haven't tested it on some devices and unfortunately there is no mention of that side of things in the fixes list.