Email regarding price increases

JillwithaJay replied on 21/03/2022 15:11

Posted on 21/03/2022 15:11

Anybody received this yet?

"We look forward to welcoming you shortly on our UK Club campsites.


Ahead of your arrival, we wanted to give you advance notice that we’ll be making a small increase to our UK Club campsite prices for stays between 5 April 2022 and 3 January 2023 inclusive.


The unfortunate and sad events which have engulfed the world in recent weeks have meant worldwide electricity costs have increased exponentially. In fact the Club's electricity costs are forecast to increase by an unprecedented amount of around 50% this year.


The fairest way for the Club to manage the rising cost of energy required to run our UK Club campsites is for all members to pay a little bit extra when staying with us this year. This small price increase will support the Club in the face of the rising cost of energy and also help ensure that we can continue to reinvest in improving the UK Club campsite network.


What this means for you:


The increase will be between 70p and £2.50 per night depending on the season and the campsite you are planning to stay on. These calculations are based on a standard touring pitch and two adults.
From 5 April 2022 you’ll be able to see the exact new price you’ll pay by logging into ‘My profile’ and clicking on the ‘My UK Sites Bookings’ section.


There’s no need for you to do anything, on arrival at the campsite you will be charged the appropriate amount.


We appreciate this price increase will not be welcomed, however we would like to share that members have saved over £12.5 million on stays at our UK Club campsite network since July 2020, as the Club passed on the full Government VAT rate saving to members.


We need your support to ensure our wonderful Club can continue to operate all of our amazing campsites at the same high standards during the busy summer season and into the winter, when we expect utility costs to rise further.


What can you do to help:


Below are a few hints and tips to help reduce the cost of electricity usage when you are staying on one of our campsites.


If you have a solar unit on your outfit please use it as much as possible
Make sure indoor and outside lights, any heating appliances and electrical equipment are all turned off when you go out for the day and overnight
We want members to enjoy many holidays with the Club this year, so thank you for your continued loyalty and support, and we wish you an enjoyable 2022 season of touring.


Best wishes
The Caravan and Motorhome Club"

DavidKlyne replied on 30/03/2022 12:42

Posted on 30/03/2022 11:22 by ScreenName1C0D22B849

Is there anywhere that shows how much extra they will be charging per night please.

It says some sites will be more than others.

A list of prices per night, could help us whether to even bother with a site if it is 2.50 a night

Thank you

Posted on 30/03/2022 12:42

I have just checked my Chatsworth booking for December, booked over a month ago, and the advertised price is still the same as when I booked. One would have thought they have adjusted the prices to reflect the increase in nightly cost? Perhaps its going to operate on a surcharge basis when you arrive on site? I suspect the reason for a difference in price increase depending on which site might be down to what you pay per night. For example a no facility site (without toilet block) where the prices to stay are quite a bit lower than a full facility site may be at the lower end of the price increase so as not to distort the prices being charged. It looks as if the increase is somewhere in the order of 4 - 10%, Perhaps it would have been simpler just to add a set percentage to the site fee when you arrive on site?

David

 

JVB66 replied on 30/03/2022 12:59

Posted on 30/03/2022 12:42 by DavidKlyne

I have just checked my Chatsworth booking for December, booked over a month ago, and the advertised price is still the same as when I booked. One would have thought they have adjusted the prices to reflect the increase in nightly cost? Perhaps its going to operate on a surcharge basis when you arrive on site? I suspect the reason for a difference in price increase depending on which site might be down to what you pay per night. For example a no facility site (without toilet block) where the prices to stay are quite a bit lower than a full facility site may be at the lower end of the price increase so as not to distort the prices being charged. It looks as if the increase is somewhere in the order of 4 - 10%, Perhaps it would have been simpler just to add a set percentage to the site fee when you arrive on site?

David

 

Posted on 30/03/2022 12:59

I think it states on the email to check on or after the 5April?

Lisvaneblue replied on 31/03/2022 12:39

Posted on 31/03/2022 12:39

Some have said that the increase should not be applied for bookings already made, and I agree. However, I do understand that the Club's IT systems might not be able to handle such variance.

I do object  the variation of price increase 70p-£2.50 depending on site and season. Electricity costs now have a cap Apl- Oct so the Club should offer a flat rate increase per night across all UK sites throughout that period to make it fair to all members. After all the Club is trying to cover their increased expenditure not make additional profit from it.

I also note the comment that these increased prices are based on a standard pitch. Is there a hidden implication that serviced pitches might be charged even more? If so that's most unfair as they are unlikely to use additional electricity.

Club sites are now getting extremely expensive compared to alternatives, particularly at peak times. The Club needs to be aware.

 

SteveL replied on 31/03/2022 22:45

Posted on 31/03/2022 12:39 by Lisvaneblue

Some have said that the increase should not be applied for bookings already made, and I agree. However, I do understand that the Club's IT systems might not be able to handle such variance.

I do object  the variation of price increase 70p-£2.50 depending on site and season. Electricity costs now have a cap Apl- Oct so the Club should offer a flat rate increase per night across all UK sites throughout that period to make it fair to all members. After all the Club is trying to cover their increased expenditure not make additional profit from it.

I also note the comment that these increased prices are based on a standard pitch. Is there a hidden implication that serviced pitches might be charged even more? If so that's most unfair as they are unlikely to use additional electricity.

Club sites are now getting extremely expensive compared to alternatives, particularly at peak times. The Club needs to be aware.

 

Posted on 31/03/2022 22:45

Electricity costs now have a cap Apl- Oct so the Club should offer a flat rate increase per night across all UK sites throughout that period to make it fair to all members.

Personally I don’t think a flat rate would be fair. Surely the reason for the surcharge is to cover the extra cost of electricity used. That is likely to be higher in April and October and lower July / August, simply due to the increased use of heating in the colder months. Therefore whilst a £2,50 surcharge might be appropriate for April and October, lesser amounts should be charged in the warmer months.

Tinwheeler replied on 31/03/2022 23:14

Posted on 31/03/2022 12:39 by Lisvaneblue

Some have said that the increase should not be applied for bookings already made, and I agree. However, I do understand that the Club's IT systems might not be able to handle such variance.

I do object  the variation of price increase 70p-£2.50 depending on site and season. Electricity costs now have a cap Apl- Oct so the Club should offer a flat rate increase per night across all UK sites throughout that period to make it fair to all members. After all the Club is trying to cover their increased expenditure not make additional profit from it.

I also note the comment that these increased prices are based on a standard pitch. Is there a hidden implication that serviced pitches might be charged even more? If so that's most unfair as they are unlikely to use additional electricity.

Club sites are now getting extremely expensive compared to alternatives, particularly at peak times. The Club needs to be aware.

 

Posted on 31/03/2022 23:14

If the increased costs were not applied to bookings already made it might mean that those booking later (you, perhaps?) could be subsidising the earlier bookers which would hardly be fair. I don't like the increases either but I also don't like unfairness.

We'll have to wait to see exactly how the increases are applied before passing judgement on the club. Let's hope they're handling it in a better way than the fixing of this website🙄

Lisvaneblue replied on 01/04/2022 06:57

Posted on 31/03/2022 23:14 by Tinwheeler

If the increased costs were not applied to bookings already made it might mean that those booking later (you, perhaps?) could be subsidising the earlier bookers which would hardly be fair. I don't like the increases either but I also don't like unfairness.

We'll have to wait to see exactly how the increases are applied before passing judgement on the club. Let's hope they're handling it in a better way than the fixing of this website🙄

Posted on 01/04/2022 06:57

I don't agree.  The booking is a contract between a member and the Club. The price is fixed at that time and the details and terms and conditions are confirmed by the Cub.

To make changes retrospectively is unfair particularly when details of the extra costs are unclear.

I understand the dilemma for the Club but they should only be charging the additional costs for bookings made after their price increase announcement.

Cornersteady replied on 01/04/2022 07:53

Posted on 01/04/2022 06:57 by Lisvaneblue

I don't agree.  The booking is a contract between a member and the Club. The price is fixed at that time and the details and terms and conditions are confirmed by the Cub.

To make changes retrospectively is unfair particularly when details of the extra costs are unclear.

I understand the dilemma for the Club but they should only be charging the additional costs for bookings made after their price increase announcement.

Posted on 01/04/2022 07:53

It is in the T&C that prices may go up after a booking is made. 

Also no money has exchanged hands and one is free to cancel without any loss. (Subject to the cancellation rules.

Tinwheeler replied on 01/04/2022 08:48

Posted on 01/04/2022 06:57 by Lisvaneblue

I don't agree.  The booking is a contract between a member and the Club. The price is fixed at that time and the details and terms and conditions are confirmed by the Cub.

To make changes retrospectively is unfair particularly when details of the extra costs are unclear.

I understand the dilemma for the Club but they should only be charging the additional costs for bookings made after their price increase announcement.

Posted on 01/04/2022 08:48

I'm afraid you are incorrect and I posted an extract from the booking conditions near the start of this thread which shows the club are within their rights. If you don't agree with that, you need to take it up with the club. Incidentally, those are the very same terms people agree to when they make bookings so nothing is hidden.

However, my post with which you disagree was not defending the club but was about fairness so I'm a little perplexed. 🤷‍♂️

Lisvaneblue replied on 01/04/2022 09:13

Posted on 01/04/2022 09:13

I dug into the detail and understand your point about T&Cs...and you have to dig in to find such.

I'm uncomfortable with the variance in price increase though. 70p to 250p per pitch per night is a big difference and based on what?

Currently we pay a standard inclusive fee for electric hookup..so in the interest of fairness why isn't a standard increase being applied for all pitches at all sites?

Tinwheeler replied on 01/04/2022 09:26

Posted on 01/04/2022 09:13 by Lisvaneblue

I dug into the detail and understand your point about T&Cs...and you have to dig in to find such.

I'm uncomfortable with the variance in price increase though. 70p to 250p per pitch per night is a big difference and based on what?

Currently we pay a standard inclusive fee for electric hookup..so in the interest of fairness why isn't a standard increase being applied for all pitches at all sites?

Posted on 01/04/2022 09:26

I cannot answer your question - none of us can. As I said before, we'll have to wait and see what the nitty gritty detail is.

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