Caravan sites opening and safety measures feedback

Posted on 20/07/2020 19:21 by Rufs

Exactly, we do not know how many issues EG are having to contend with at this time from both campers and wardens, if i had a pitch booked at a specific site in these exceptional times, i think 24 hrs before arrival i would be contacting the site to confirm that i was still ok for staying, not sure if all sites have an answering machine that they can programme to leave a specific message if reception is not manned, they should have, but a simple message saying "we are open but do not arrive before 1300 hrs is all that is required, not rocket science, and if you arrive and cant gain access , drive around for an hour or find some place to park up, difficult times require imaganitive solutions.   

Posted on 20/07/2020 20:15 by MandH

We received the following text on the Friday 10th as we were due to arrive Sunday 12th

We are asking members arriving at a Caravan & Motorhome Club campsite between the 11th and 13th July inclusive, who were originally booked to arrive at 12:00pm to rearrange their arrival time to 1:00 pm, in order to support our site management teams with the additional workloads being undertaken to deliver COVID Secure conditions. For all other timed arrivals please bear with us and we will move as quickly as we can to shorten any waiting period. Thank you for your assistance. We look forward to welcoming you.

Posted on 20/07/2020 20:15 by MandH

We received the following text on the Friday 10th as we were due to arrive Sunday 12th

We are asking members arriving at a Caravan & Motorhome Club campsite between the 11th and 13th July inclusive, who were originally booked to arrive at 12:00pm to rearrange their arrival time to 1:00 pm, in order to support our site management teams with the additional workloads being undertaken to deliver COVID Secure conditions. For all other timed arrivals please bear with us and we will move as quickly as we can to shorten any waiting period. Thank you for your assistance. We look forward to welcoming you.

Posted on 20/07/2020 20:19 by

In 15 years I have phoned a site twice before arrival and given that, to the best of my received information from the club and thereby knowing the site arrival procedure and the 12am is earliest arrival time why would I trouble the warden. 

Posted on 20/07/2020 20:15 by MandH

We received the following text on the Friday 10th as we were due to arrive Sunday 12th

We are asking members arriving at a Caravan & Motorhome Club campsite between the 11th and 13th July inclusive, who were originally booked to arrive at 12:00pm to rearrange their arrival time to 1:00 pm, in order to support our site management teams with the additional workloads being undertaken to deliver COVID Secure conditions. For all other timed arrivals please bear with us and we will move as quickly as we can to shorten any waiting period. Thank you for your assistance. We look forward to welcoming you.

Posted on 20/07/2020 20:27 by JVB66

Bit early arrival that ET

Posted on 20/07/2020 20:37 by SeasideBill

So not a shambles of failed event in a brewery, just a bit of inconsistency in approach and timing across the network. 

Posted on 20/07/2020 14:39 by moulesy

Good point  -  if ( and it's a very big "if" ) it's in the magazine then I think the club can fairly have  claimed to have informed all members - what members do with the magazine is their own choice.

But an amended email confirmation would certainly be more effective - as I said earlier it's what has happened with our cottage booking.

Posted on 20/07/2020 20:46 by nelliethehooker

But what about those members who are out for more than a few weeks, have booked a number of sites and have left home before the changes were made and the magazine sent out? Surely they shouldn't have to keep checking in with each site before arrival to find out if anything has changed, even if they were able to, phone reception being what it is in places and not manned constantly on site.