Caravan sites opening and safety measures feedback

Er ..... I think I actually said "an amended email confirmation would certainly  be more effective" ....

.... I've just checked and, oh, yes, I did!  

Yes, I agree! 

You did (as quoted) and I whilst better than nothing It would make sense to me to  simply alert all members to the errors whilst the club are are still (hopefully) sorting out their market barrow. and meanwhile still advising 12pm arrival

Has anybody stopped to think that all these systems, website, booking system, email, etc need resource to change, some like the website maybe outsourced or as a minimum need some downtime to implement changes.

Has anybody stopped to think that based on the report of 1 warden on CT that drastic steps may have been necessary to implement new procedures to assist wardens with the daily routines .

Sites have only just opened there are bound to be lots of outstanding issues from campers and wardens alike, yes there have been some positive responses as to how sites are operating on CT but does anybody have any idea as to what the wider picture may be, and remember the club will be very keen to adhere to government guidlines , failure to do so could mean the closure of a site.

So if the wardens are unable to complete the deep clean each day that is required due to other duties needing their attention, then from the clubs perspective these issues take priority, informing the public will be secondary, so bookings for 5 months hence are the least of their priorities, keeping sites open and taking as much revenue as possible i would suggest is the name of the game right now.

When under attack you choose which ever action/procedure gets you out of jail in the shortest possible time and reduces the attack, moving arrival times out by 1 hours was perhaps the best form of attack, and the most manageable the rest will be secondary.  

And of course whilst all this is going on in an environment that is totally not been seen before the club has a business to run.

Not saying the club is the greatest thing since sliced bread but my guess right now is that EG is in crisis management mode, and maybe still has staff working from home which will not help.

So if the wardens are unable to complete the deep clean each day that is required due to other duties needing their attention, then from the clubs perspective these issues take priority, informing the public will be secondary, so bookings for 5 months hence are the least of their priorities, keeping sites open and taking as much revenue as possible i would suggest is the name of the game right now.

The club was able to e-mail its members asking that they stayed members. Why cannot they send an e-mail advising of the changed arrival time and admit that the detail on their website is currently wrong. Surely one member of staff could be delegated to do so? I am mindful of a number of sites, such as Melrose or Forfar where caravans arriving and being denied access  is a large problem for nearby houses. 

Good post that points out the many problems faced by many companies in the leisure industry at this time,, 

Like all things with this virus,  the very steep learning curve that the whole world is on,    has also many different ideas of how it can be mitigated    as with the uk leisure industry

You miss the point, emailing members asking for their support was probably a group decision taken over maybe a couple of days and as such was not an emergency.

Not sure how many members receive emails, i for one dont, and even if i did i sometimes go days without checking my email, the club will know what percentage of membership can be targeted via email in an emergency and may have taken the decision to hold off to see if more information should be included in the email rather than blasting off several emails containing minimum amounts of information.

Websites need a specialised person to change and often require down time to update.

As for sites with difficult access such as Melrose or Forfar, how do you know that the club have not targeted members with imminent bookings for these sites to inform them of the change, it is called crisis management.

You miss the point, emailing members asking for their support was probably a group decision taken over maybe a couple of days and as such was not an emergency.

If you consider this an emergency then at such a time disseminating information to members is a priority. Going solely off what J Kernow has supplied, it seems that the blanket 1pm arrival may have been operating over 6 days. I don't know if that info is totally correct however. If it is it could have had an adverse effect on the travelling public, particularly at sites on roads into popular areas such as Broadway. When you opt out of e-mails you do not opt out of operational e-mails such as in regard to booking changes. If we take Jolly Kernow's info at face value than I consider CMC is being totally irresponsible.

I di get your point, why wouldn't I, but I am making my own Rufs

As for sites with difficult access such as Melrose or Forfar, how do you know that the club have not targeted members with imminent bookings for these sites to inform them of the change, it is called crisis management.

I doubt it Ruffs because there are many similar sites and as the booking system has not been updated it becomes far harder to target these individuals than to target the general membership. 

Blimey, some on here do enjoy a group moan.... at what is a very difficult time should the Club concern itself with such criticism, especially from non-members, those who don’t use club sites or those who don’t even use a MH or caravan? The solution is fairly straightforward, just take the initiative and seek clarification, as they say it’s not rocket science and this is a pastime, not life & death.