Are we being unreasonable??

richardandros replied on 20/11/2023 16:10

Posted on 20/11/2023 16:10

Dependent upon the reaction I get, I may consider complaining to the Club so this isn't just a whinge on CT which will achieve nothing, I know.  As I have posted elsewhere, we are currently on the Bridlington site and had booked a serviced pitch.  We were there last year at the same time and had a really nice time - despite the weather!!

For those that don't know the site - it's in two halves - the 'original' bit with 83 pitches and the 'new' bit with 65. The new bit is usually closed during the quieter winter months - as it is this year.

We knew that work was due to be carried out during our stay due to having received notification in "before you travel" but weren't that bothered about a bit of noise and disruption - especially as daylight hours are relatively short at the moment.  However, when we arrived, we were told that the work was to take place on the serviced pitches in the open (old) part of the site and therefore we were being moved to the 'closed' part of the site.

The photographs show what we had to look at!

Whilst I accept that in the past I have been critical of some club sites being crowded with everyone packed in like sardines - but this is the other extremeundecided

I also appreciate that some might say that it doesn't matter - it's just somewhere to sleep - but since we are both now less mobile than we once were, we do stay on site perhaps more than some and it's nice to be able to have a chat and socialise with other members. Not a lot of chance of that here!

Two things stand out - one is that since the work was clearly planned in advance and it was known to affect serviced pitches - why couldn't we have been told beforehand exactly what the situation was going to be.  We probably wouldn't have gone!

Secondly - and I'm genuinely not bothered about the money - an apology when we arrived and a small gesture (free night for example) would have gone some way towards maintaining good customer relations.  As Ros says, if we had booked a hotel room with a sea view and been told that those rooms were being redecorated and offered one with a view of the car park wall, we may well have walked out.

It's just left a bit of a sour taste in our mouths.  I think we - and the others affected agree with me - have all been treated appallingly - but what do you think? Is it just ussmile

 

 

 

RowenaBCAMC replied on 22/11/2023 14:43

Posted on 22/11/2023 14:43

Hi richardandros, I'm really sorry you felt disappointed with your recent stay. We value customer feedback so please do report this to the relevant team at the Club via our Contact Us Page

I will close this discussion now.

This topic has been locked, no new replies can be added.

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