Are we being unreasonable??

I would agree but only if that toilet block was closed, but we currently don't know that do we. 

Case against the club , no BUT need to complain to the club, yes. Customer service is what all about. There should be full information if the pitch you had booked was out of commission.  Plans of the site are available on line, so booking a service pitch, knowing part of site closed, gave a location and therefor accessibility to services etc. Not to be aware until arrival is simply unacceptable. Knowing beforehand would give the OP choice to attend or not. If the toilet block wasn’t open on that part of the site then that is another reason for informing people before they leave home. It has been shown time and time again, not just CAMC, that communication is key. Tell people what the situation is and why and they will be far more willing to accept the situation or feel positive to the organisation etc. For the OP their holiday was less than satisfactory so a letter to the club should be written.

I think it’s worth remembering that bookings with camc are for pitch type and not for specific pitches or areas.

r&r did get what they booked, a service pitch. You can’t book a specific pitch, just a type, you can’t pre book an area either. We are told that the club had also pre-warned folk about the work sometimes prior to arriving but I guess a work programme can change by the hour dependant of the nature of the work. 

However, there are two crucial parts to the saga we have not been enlightened about.  We don’t know if the new part was officially closed or open and with it the toilet block, maybe it been reopened due to the work, we don’t know. We also don’t know if any of the service pitches were occupied on the old side.  

One thing I would say about the serviced pitches on the new side though is that they are as far as possible from the facilities as possible. Maybe they should have been situated adjacent to the block but that’s a different issue, one to do with site design and planning.

Let me answer a few questions raised above.  As far as I am aware, the new bit is closed to everyone - as it was last year, over the winter period. The only people being allowed on here are those using serviced pitches of which there are currently 4 units. We booked a serviced pitch and since we were already aware that the new bit is closed for winter, naturally assumed that we would be on the 'old' bit.

I cannot say for certain what the situation is regarding the toilet block - we don't use it - either on this or any other site.  We have no need to. What I can say is that an occupant of a motorhome (since left) told us the block was closed when they first arrived and was opened the day before we arrived.  That said (and again, this is just their word), only one toilet is available for use. I haven't bothered to check because it's of no interest to me.

They were also told by the wardens that the works being carried out were of an emergency nature which is at odds with the fact that we were aware through the 'before you travel' notification available with our booking details on the website / email.

I never assumed, nor have I suggested that we thought we could book a specific area or pitch.  We knew that the new bit is closed for winter - so that wasn't an issue.

I haven't a clue whether serviced pitches were occupied in the old part prior to the work being carried out and I don't really understand why this is a 'crucial' part of the saga.  I assume the wardens managed things so that the required space was available for the work to be carried out before it was started.

I didn't intend to create a 'mountain out of a molehill" - and was simply asking a question as to whether other members thought I was being unreasonable in expecting a somewhat better level of customer service.  Obviously the majority think I am - ok - point taken - but I think that's a bit of a sad reflection on the Club. The approach taken by the Sandringham wardens (mentioned above) would have left me feeling valued as a customer, whereas at the moment we both feel a bit 'used'.  That's all

Richard, in your 3rd paragraph you mention that you were told that works were of an emergency nature. If that's correct how could you be informed beforehand? It looks to me as though the staff have opened the closed part to ensure you still had a serviced pitch. I guess you would have had the option to have a standard pitch and a refund of the serviced part?

Did you discuss your displeasure with the staff at the time?

Might be just me but the mention of something for free grates on me a bit, those days of throwing site night vouchers around have long gone.

JK

Read it again JK! I said that the motorhomers were told that - and that was in direct contradiction of what we understood via ‘before you travel’. Thus, the ‘story’ isn’t consistent.

As for ‘freebies’ - that wasn’t what I was looking for, necessarily. The money is neither here nor there - it’s the ‘gesture’ that’s important- in my view. How that could have been achieved is down to the ingenuity of either the wardens or the club. Left as a happy Womble, I would have happily continued to spend hundreds of pounds with the club - now, I shall be a bit more discerning. Bit short sighted on the part of the club, might I suggest?

Yes, I did discuss it with one of the Wardens - that was when he suggested we could move to a non SP if we wanted - just as I was putting the finishing touches to the awning!

I think everyone answering your query on CT would simply ask "What would I have done?". 

Personally, I would have been delighted. We have often found ourselves on CLs without company and it didn't impinge on our stay in the slightest. In fact neighbouring noise was discounted as an issue, a bonus. We have often visited club sites in winter, our last one was Meathop Fell and we were happy to choose a pitch which just happened to be somewhat isolated but was the pitch that suited us best. Didn't bother us. We're quite gregarious and will stop and have a chat with anyone but it's not the B all and end all of our stay.

What I would say is that, once again, the Communication with members aspect of this club is appalling for a company involved in the leisure industry. I agree that you should have been told of everything before your arrival. It's hardly as if the site is busy.

Can't see a problem with it but I do like to be on my own and am not particularly bothered about social interaction.you pays your money you take your chances.

WN - we have often stayed on CLs /CS's when we have been the only ones there - indeed. more than likely we will be off to one near Thornton Le Dale in January when I know we will be the only ones there, daft enough to be out at that time of the year

As you say - it's about communication - and managing expectations. We're having a nice break but it has made me a bit more cautious about future club bookings and perhaps if nothing else, has reinforced the mantra of 'assume nothing'!