Are we being unreasonable??

Is this one of those occasions when some folk just object to grass mowing, development work or any maintenance taking place during the time they are hoping to occupy a pitch? These actions have to happen and if you are wishing to book an all year site then we can expect the likes at some time. I’m sure all arrivals are given the opportunity to choose from any vacant and available pitch, in some instances that’s the best we can rightly and understandable expect. I’d say a complaint is unjustified but a slight disappointment is understandable.

I don’t understand the ‘being moved to’ bit, surely you were directed to choose from all and any available pitches!

I understand what R&R are saying. They booked a service pitch. Work was being carried out on the service pitches down on the only opened up bit of this site (The other area being closed down for Winter) Club compromised on allowing R&R to go to the serviced pitches up in the closed area, which is why they are practically up there alone. It doesn’t sound like they were informed of what would be happening until they arrived.  

I think it can be difficult to put yourself in the shoes of someone else and be in a position to judge the disappointment that might be felt by Richard. Those not involved tend to apply a detached logic to the situation and as such won't see that there is anything particularly wrong with what is being described. For my part I don't stay at Club sites for the camaraderie of my fellow guests so being in a more remote area wouldn't bother me but if that is important to you I can see the disappointment. I suppose what would bother me would be being remote from other services that I need like a toilet block or chemical emptying point. When I last stayed at Bridlington they were in the process of building the extension but we haven't been back since, mainly because we now prefer the Cayton Village site. Does Richard have a case against the Club, I suspect not. The Club have provided a serviced pitch which was the type of pitch booked. My suggestion would be that all this information is put in a review at the end of the stay. It won't change anything.

David

Read my post again mickysf - I already said we weren't bothered about a bit of disruption.  And you're also wrong that we were given a choice of pitch - indeed, we weren't even told about the 'change of plan' until I had paid. A Warden did come and see us after we had been there an hour or two and offered us a non-serviced pitch in the old part - but since I had just struggled to get the awning up, I wasn't inclined to start all over again.

OK - I accept some of the other comments but I think a lot of people have missed my point - which is primarily about customer service which I think on this occasion was non-existent.

A couple of years ago, or so, - we were at Sandringham.  The automatic ordering system on the gas tanks failed and consequently, the site ran out of gas, so the shower blocks were out of action. The warden visited every unit on site, apologised profusely, explained what had happened and gave everyone a free nights stay as a gesture of goodwill. In actual fact, there was a gas delivery within a couple of hours and there was little inconvenience but it was the gesture and how we had been treated that mattered.

There was none of that gesture evident here.  We could have been contacted before we travelled (albeit not far!) since the numbers affected would have been small and these were clearly pre-planned works.  Things could have been explained before I paid and a gesture, however small, would have been appreciated. 

I would like to think that if I were running a site, that's how I would treat my paying customers but I think the Club has missed an opportunity on this occasion. 

I read your original post exactly as you have posted here.

I hadn't realised you'd paid before you were informed.

I think this club and customer service are an oxymoron. No longer a member but good customer service was down to site wardens if we ever had, and we only had one, an issue. I gathered much from watching and chatting to others on sites.

I would be disappointed with the pitch location, you've not said about black waste disposal location?? Which could be very detrimental. But after the effort if getting ready and arriving are you likely to want to go home again? Or find anywhere else at the last minute?

Part of the ploy of letting pitches? If you'd been informed in advance you could have contemplated and cancelled! I'm certainly not impressed with the several opportunities of non communication.

It wouldn't have spoilt my trip, but it would leave a nasty taste. As for the warden asking after an hour, possibly first opportunity there was?, to give the benefit of the doubt 😉, when you'd erected an awning. It just means that if questioned, after it was brought to the club's attention, it can be stated that an alternative was offered.

Personally I think I would raise the matter with the club, so it can fall on deaf ears. Oh I forgot "you said we listened" . Maybe it might give someone pause for thought. If you do raise it it would be interesting to read their response, if any, on here.

A yes from me too.

Looks ideal to me from the pictures.

I’ve reread it r&r and I think I do acknowledge your concerns and the fact you say you’re not bothered, clearly you are with regard to some points though. It appears from re-reading that you were able to chose an available serviced pitch, the type you pre booked ,  it just wasn’t in the area you preferred. Okay, I get that choice was limited for you and for the reasons you describe and that you weren’t offered an alternative pitch type on arrival. Incidentally, I’ve often advocated that during very quiet times, staff could, under specific circumstances, offer alternative pitch types which could free up and increase and improve choice for all later comers. But yes, the club could notify us when choice would be severely compromised by maintenance issues but I’m sure that does happen in the majority of cases. Was, the toilet block on the new side open, if so it’s pretty much just business as normal at Brid, lots of members prefer the old area, currently we have first come first choose, once pitches are gone for what ever reason, they’re gone comes to mind. Were any of the serviced pitches on the old side occupied or were they all closed? You did suggest that using our replies as a gauge you would decide if a complaint was to go in, I just offered mine.

Being blunt, I see this as making a mountain out of a molehill. You got what you booked and paid for, R&R, with the bonus of plenty of space and probably the warden saw no reason to make any gesture. I’d let it be.

I would disagree, if that toilet block in the OP’s photo is closed, which is likely. Just because you book a service pitch does not mean you don’t want to use the facilities. It’s a decent trek to the one on the old part of the site, along a path with gates at each end. I would expect a reasonable level of customer service, like being informed up front.

We are all different; I think I've written that a few times in this place. We have to respect that everyone has different likes and dislikes and also different outlooks and ways of looking at things. It's a funny thing, but I loved Bridlington when I went there a few years ago and stayed on the new part. But in the last few years most of my travelling has been out of season and I avoided Bridlington knowing that I would likely as not be in the old part. I thought this cramped and not at all to my taste; the new part is bright and open with big pitches - much more to my liking. I wrote as such in my review which I have just checked.

Accordingly, I would have been absolutely ecstatic if presented with the scenario the OP writes about.      

But I get that some people would feel isolated and even slightly bleak being in an essentially empty field. 

Is it a big deal? You know what, if the scenario were reversed and I had been expecting a nice open airy pitch on the new part, and I had been put in the old part, I would have been pretty miffed. These kind of small things can make a big difference to your enjoyment of the stay. I think I get it even though my own preference is the polar opposite.