Why does it have to be so difficult to book.....

KjellNN replied on 02/02/2018 17:55

Posted on 02/02/2018 17:55

We are almost finished planning and booking a couple of trips this year and are using more CLs due to costs.

Some CLs have been really easy to book, we sent an e mail, they replied promptly, we  confirmed....job done.

But  a few seem  to want to make booking more difficult or complicated.

One gave an e mail for contact, and had a website, but insisted that we ring them to book, and wanted a 50% deposit, which was not mentioned at all in their details.

Another also gave an e mail for contact, but no website link.  They replied after a short delay saying  they had availability, but that to book we must either phone, when no deposit would be required, or book via their website, which would ask for a deposit.

 By the time they replied, we had found their website, but the booking system was not easy to understand so we had decided to wait for the reply to our e mail.

On another, the details on here said they had hardstandings, but turns out they do not, and we also noticed one which appeared to have all sorts of facilities but turned out to be a very basic site!

We are still waiting for one to reply to our e mail.

It is all rather frustrating!   frown

 

nelliethehooker replied on 02/02/2018 21:00

Posted on 02/02/2018 20:48 by KjellNN

Had to consult my list!.......earlyish in June.

Posted on 02/02/2018 21:00

Ah well we'll have been and gone well before then. Hopefully we'll get a H/S pitch at Diamond House next month.

KjellNN replied on 02/02/2018 21:17

Posted on 02/02/2018 21:17

We have used a few CLs previously, but this year we are using far more as we have to  be away partly in the school holidays and Club sites are in several cases just far to pricey for our budget.

Garlieston and Chirk are not too bad in June, and, for a couple of stopovers,  Thirsk (£14) costs no more than a CL  so they are booked.  For Easter we are using CCC sites as in Scotland Easter is not peak season so we also get the wrinkly discount.

Same in June and up to 20th July, so we have splashed out on Derwentwater, which is quite expensive, and Haltwhistle, which is not expensive.

KjellNN replied on 03/02/2018 15:45

Posted on 03/02/2018 15:45

Bookings all made now.

We have free calls at weekends so OH rang the one that wanted us to ring, they then needed 10 minutes to fire up the computer so took our number and rang back.  All booked quite quickly then, and, as per their original e mail  reply, no deposit requested.

There was still one who had not replied to e mail after  a few days, so OH also rang them and booked successfully, price confirmed and no deposit requested.

She did mention that she had e mailed, so that they would not be trying to book us twice, and the reply was along the lines of.....e mail....oh.....haven't looked at that recently!    yell

I must say, if it is always this frustrating trying to sort consecutive bookings for a trip, I admire your perseverence Nellie!

nelliethehooker replied on 03/02/2018 19:21

Posted on 03/02/2018 19:21

Kjell, I've plenty of time to sort things out, so it doesn't bother me too much if there's no response immediately. As it is I'm hoping to add an extra site into the list and see if I can delay the arrival at one site to fit it in. Hopefully I'll be able to do the change tomorrow, fingers crossed.

KjellNN replied on 04/02/2018 14:18

Posted on 04/02/2018 14:18

  • OH is really getting into the CLs now!

She has rung today, immediate answer, and booked a CL near Chester, so Lady Margarets Park will be getting cancelled.  Another £19.50 saved.   laughing

Will actually save quite a bit more than that as we will not be taking the van as far off the route to our next stop, and it is 5 miles each way less to drive to visit our friends.

However....much closer to retail opportunities,  so I can see the saving being used up quite quickly!

 

 

KjellNN replied on 04/02/2018 14:23

Posted on 03/02/2018 19:21 by nelliethehooker

Kjell, I've plenty of time to sort things out, so it doesn't bother me too much if there's no response immediately. As it is I'm hoping to add an extra site into the list and see if I can delay the arrival at one site to fit it in. Hopefully I'll be able to do the change tomorrow, fingers crossed.

Posted on 04/02/2018 14:23

I'm going to delegate the booking to OH in future, she seems much better at it than me, plus her knowledge of the  geography of the UK is greater than mine, so working out which county or shire to search in for a CL comes easier to her.

BirchHillFarmCL replied on 05/02/2018 09:47

Posted on 02/02/2018 21:17 by KjellNN

We have used a few CLs previously, but this year we are using far more as we have to  be away partly in the school holidays and Club sites are in several cases just far to pricey for our budget.

Garlieston and Chirk are not too bad in June, and, for a couple of stopovers,  Thirsk (£14) costs no more than a CL  so they are booked.  For Easter we are using CCC sites as in Scotland Easter is not peak season so we also get the wrinkly discount.

Same in June and up to 20th July, so we have splashed out on Derwentwater, which is quite expensive, and Haltwhistle, which is not expensive.

Posted on 05/02/2018 09:47

We have an online booking system and I would be interested to hear your feedback on it.

We are 9 miles from Lady Margaret's Park at Chirk and charge £12 including EHU.  There is no charge for using our Wi-Fi.

Ian Kelly

01691 622951
Holiday@BirchHill.co.uk

Birch Hill, The Cross, Ellesmere, Shropshire, SY12 0LP
www.BirchHill.co.uk

Birch Hill Farm - an award-winning hideaway in the beautiful lake-lands of Shropshire - exclusively for members of the Caravan and Motorhome Club

nelliethehooker replied on 05/02/2018 20:27

Posted on 05/02/2018 20:27

Managed to book two more CLs and alter a date for a third. One took over two days to respond to an e-mail and we had to confirm our booking by phone while the other one took just one phone call. Neither asked for a deposit, as it happens. Only a couple more to book but we'll do that while we're away.

Kjell, we did get into Diamond House so will be able to give you our impression of it.

KjellNN replied on 05/02/2018 20:43

Posted on 05/02/2018 09:47 by BirchHillFarmCL

We have an online booking system and I would be interested to hear your feedback on it.

We are 9 miles from Lady Margaret's Park at Chirk and charge £12 including EHU.  There is no charge for using our Wi-Fi.

Ian Kelly

01691 622951
Holiday@BirchHill.co.uk

Birch Hill, The Cross, Ellesmere, Shropshire, SY12 0LP
www.BirchHill.co.uk

Birch Hill Farm - an award-winning hideaway in the beautiful lake-lands of Shropshire - exclusively for members of the Caravan and Motorhome Club

Posted on 05/02/2018 20:43

Hi Ian,

I looked at your CL last time we were going down to Chirk, looks really nice!

Unfortunately you are even further away from our friends who live west of Ruthin, so we had to rule you out for that reason.  However we make it there one day as there is plenty to see in your area.

Hope you have a good year.

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