Fault with CL search engine

Benji66 replied on 23/04/2016 09:54

Posted on 23/04/2016 09:54

I realise that a previous discussion on this issue has been moved by a champion, however, as a CL owner I feel that it is important to flag up in this thread that the CL search engine is not locating any sites in England at present. We are still out here and hopefully this problem will be addressed ASAP!

Surfer replied on 24/04/2016 10:43

Posted on 24/04/2016 10:43

Maybe Grenville doesn't want us ripping off the back of our caravans while negotiating a hump on a CL?  Laughing

Takethedogalong replied on 24/04/2016 11:01

Posted on 24/04/2016 11:01

I am annoyed! Very annoyed! I opened a thread regarding this on Friday, and then reported my own thread to try and get some action. It is now Sunday, and I have heard nothing, not even the bog standard email about how much mail they get, let alone someone trying to fix what is a huge part of the Club's business. CL owners must be tearing their hair out as members try to contact them, while members must wonder what the heck is going on! Yes, I can use the handbook, usually do in fact, but that isn't the point, a lot don't and this is why I reported this issue.

This Club is letting it's members down on a regular basis, one way and another. Time for HQ to prioritise some badly needed aspects of basic service and start delivering on promises! New website? That promise is now over a year old, and fee paying members are getting very fed up!

I will report back if I am emailed. 

Metheven replied on 24/04/2016 11:07

Posted on 24/04/2016 11:07

This is a sad state of affairs, a business is run 24/7 and IT should be no exception. Never have I come across a business that caters for a 24/7 leisure industry that goes home on a Friday and ignores their responsibilities until Monday.

Why you are harming the CL network like this is beyond belief.

I have copy/pasted my post into the report post, which will do no good other than vent my frustration.

Takethedogalong replied on 24/04/2016 11:22

Posted on 24/04/2016 11:22

Sometimes the only way to get anything done on here is to transgress the at times petty rules! If I put a few swear words in, or call someone names, or question someone's parenthood, it will get illicit some form of action. My original post has been closed, all amalgamated into this alternative thread. Let's just hope a staff member is paying attention and this essential bit of the website is sorted. Undecided

Surfer replied on 24/04/2016 11:29

Posted on 24/04/2016 11:29

Many businesses request that yiou go paperless however if there is a computer glitch or your computer crashes, everything is lost which is why we request all bank statements etc on paper despite their many pleas for us to go paperless.

If the CC was paperless, no one would be able to phone and book a pitch on a CL or a CC site if that part was affected.

Oneputt replied on 24/04/2016 11:39

Posted on 24/04/2016 11:39

Below is a copy of the post I put on the CT help thread a couple of hours ago

Don't know if i'm being cycnical Laughing but if this was a club site problem it would have been sorted in hours.  CL owners have just got to wait for the club to get back to work on Monday. Bet the club doesn't compensate CL owners for loss of business!

Athel replied on 24/04/2016 13:52

Posted on 24/04/2016 13:52

I had planned to search for CLs today to decide where to go - guess that isn't happening now!

Tinwheeler replied on 24/04/2016 16:53

Posted on 24/04/2016 16:53

I am annoyed! Very annoyed! I opened a thread regarding this on Friday, and then reported my own thread to try and get some action. It is now Sunday, and I have heard nothing, not even the bog standard email about how much mail they get, let alone someone trying to fix what is a huge part of the Club's business. CL owners must be tearing their hair out as members try to contact them, while members must wonder what the heck is going on! Yes, I can use the handbook, usually do in fact, but that isn't the point, a lot don't and this is why I reported this issue.

This Club is letting it's members down on a regular basis, one way and another. Time for HQ to prioritise some badly needed aspects of basic service and start delivering on promises! New website? That promise is now over a year old, and fee paying members are getting very fed up!

I will report back if I am emailed. 

It's the weekend, TDA, and things grind to a halt at EGT. 

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